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Abstract:
Because sustaining a strong relationship with customers is essential for future growth, the most successful companies work
hard to ensure that their customers don’t feel shortchanged. But the benefits of customer satisfaction extend beyond gaining
more business with a single account. Find out how to ge (...)
Excerpt related to
competitive success:
Delivering Customer Value: Innovative Approaches to Maintain Competitive Success. Source:
SAP. Document Type: White Paper Description ...
Published:
2010-03-11
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Abstract:
Just as back-office automation became critical for competitive success in the last half of the twentieth century, customer
relationship management (CRM) is today’s imperative for success. However, the key to creating business value with CRM is remembering
that business strategy and technology strategy (...)
Excerpt related to
competitive success:
Just as back-office automation became critical for competitive success in the last half
of the twentieth century, customer relationship management... Why CRM? ...
Published:
2010-03-11
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Abstract:
Provia's international reach, attractive products and services, and highly referenceable customer base often positions it
well in the highly competitive SCE market. Provia might stand apart from its peers in the enterprise applications industry
by claiming that behind every one of its installations is a (...)
Excerpt related to
competitive success:
Provia's international reach, attractive products and services, and highly referenceable customer base often positions
it well in the highly compe...
Published:
2003-04-10
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Abstract:
As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth
and a path towards profitability. Logistics.com is an example of one such company. (...)
Excerpt related to
competitive success:
As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth
and a path towards profi...
Published:
2001-10-25
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Abstract:
From the moment an order is created, Provia Software’s ViaWare and ViaView suites aim at helping managers track orders in
real time and make orders visible throughout the entire delivery process, which is the core of its value proposition. (...)
Excerpt related to
competitive success:
From the moment an order is created, Provia Software’s ViaWare and ViaView suites aim at helping managers track orders in
real time and make order...
Published:
2003-04-09
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Abstract:
A study from Iowa State University’s Department of Electrical and Computer Engineering suggests that the format and organization
of a proposal can significantly affect a vendor’s chance of winning a contract. And we thought those university professors
didn’t know much about the real world! (...)
Excerpt related to
competitive success:
A study from Iowa State University’s Department of Electrical and Computer Engineering suggests that the format and organization
of a proposal can...
Published:
2000-08-22
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Abstract:
While not necessarily blossoming like some bigger and more visible SCE peers, Provia certainly still has its 'proven way'
to differentiate its value proposition. (...)
Excerpt related to
competitive success:
While not necessarily blossoming like some bigger and more visible SCE peers, Provia certainly still has its 'proven way'
to differentiate its val...
Published:
2003-04-08
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
competitive success:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
The first step in choosing an effectiveness service provider (ESP) that best meets your company's needs is to develop a requirements
definition. When used as a request for proposal, the requirements definition can be a powerful evaluation and negotiation
tool. (...)
Excerpt related to
competitive success:
... How does the vendor suggest you measure program success? ... using
this sales methodology, as advertised, provide your company with competitive advantage, above ...
Published:
2005-11-04
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Abstract:
As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth
and a path towards profitability. Logistics.com is an example of one such company. (...)
Excerpt related to
competitive success:
As the number of dot-com’s dwindles, we see some examples of highly focused exchanges and hosted applications with growth
and a path towards profi...
Published:
2001-10-25
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Abstract:
Despite intensifying competition in the enterprise applications market, IFS likes its chances. IFS has released the seventh
generation of its component-based applications, while competitors are still on their first, or second at best. Nevertheless,
IFS has a tough road ahead. (...)
Excerpt related to
competitive success:
Despite intensifying competition in the enterprise applications market, IFS likes its chances. IFS has released the seventh
generation of its comp...
Published:
2006-08-11
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Abstract:
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to
support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce
training requirements, and increase the overall efficienc (...)
Excerpt related to
competitive success:
Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed
Part Two: Business Process Modeling. ...
Published:
2004-05-18
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Abstract:
By being able to address the needs of all stakeholders across the board from shipper to transport provider, and with the
marketplace/private trading exchange (PTX) tool in the middle, Logistics.com can connect trading partners at various levels. (...)
Excerpt related to
competitive success:
By being able to address the needs of all stakeholders across the board from shipper to transport provider, and with the marketplace/private
tradi...
Published:
2001-10-29
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Abstract:
As componentization and Web services mature, packaged software will be less rigid and easier to adjust to unique practices--
thereby gaining some of the benefit of the custom approach. Although an enterprise can generate many benefits from standardization,
it may also create other issues that may often r (...)
Excerpt related to
competitive success:
As componentization and Web services mature, packaged software will be less rigid and easier to adjust to unique practices--
thereby gaining some ...
Published:
2004-05-22
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Abstract:
Follow up with analysis on the recent executive panel titled "The Future of Enterprise Software and How It Impacts Your Profitability"
at the recent IFS Executive Forum. (...)
Excerpt related to
competitive success:
Follow up with analysis on the recent executive panel titled "The Future of Enterprise Software and How It Impacts Your
Profitability" at the rece...
Published:
2004-05-17
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Abstract:
Increased competitive pressure on many fronts, and lingering mixed perceptions about the 11i Applications suite, leaves
Oracle at a crossroads for sustaining the momentum it had the last year. (...)
Excerpt related to
competitive success:
Increased competitive pressure on many fronts, and lingering mixed perceptions about the 11i Applications suite, leaves Oracle
at a crossroads fo...
Published:
2001-07-12
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Abstract:
Biomet, a manufacturer of orthopedic medical products needed to support its worldwide need for sales information. (...)
Excerpt related to
competitive success:
Biomet, a manufacturer of orthopedic medical products needed to support its worldwide need for sales information.
Published:
2001-09-25
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Abstract:
Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation
applications service providers (ASP). (...)
Excerpt related to
competitive success:
Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation
applications ser...
Published:
2004-05-19
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Abstract:
Most products have moved toward support for business management functions and exception management. SouthWare has embraced
this concept at all levels, providing users executive information systems, exception management, task management, and even
performance assessment. (...)
Excerpt related to
competitive success:
... of the company itself is not necessarily a competitive weakness, SouthWare ...
environment to be a weakness, particularly given Microsoft's success in convincing ...
Published:
2005-01-08
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
competitive success:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15