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 comparison guide for tech support software


A Short Guide to Wikis
What’s all this hype about wikis anyway? According to Gartner’s Hype Cycle, wikis are descending from the crest of a hype wave and coasting into areas where

comparison guide for tech support software  these estimates paled in comparison to the actual value brought by e-mail itself. This major discrepancy occurred primarily because e-mail ultimately changed the way people worked, not just how they exchanged documents. Wikis, if they live up to their potential, will be much less about changing the way people store and edit documents, than it will be about changing the way innovation takes place. Jimmy Wales, the founder of Wikipedia and a former high tech executive, touched on this possibility when he

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Browse RFP templates

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Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

comparison guide for tech support software  | Phone Systems Product Comparison Guide | VoIP Business Phone System | Norstar Phone Systems | Voice Over IP Phone System | Company Phone System | Control Over Phone System | Expandable Phone System | Phone System Vendors Solutions | Phone Systems Buyers | Analog PBX Phone System | Basic Phone System Features | PBXTRA Turnkey Telephone | Phone Systems for Small Business | PBX Setup | On-premise PBX | Focus Phone System Documents | Speakeasy | Vocalocity | Packet 8 | Fonality | Cisco | Small Telephone Read More

Buyer’s Guide: Managed Hosting Services


Hosting a Web site in-house can be expensive, as it requires the necessary hardware and software and power and security precautions—not to mention the cost of bandwidth. To reduce costs and increase both security and performance, some companies are turning to “shared” solutions such as managed hosting and colocation. Before implementing one of these solutions, learn what your options are, and the questions to ask vendors.

comparison guide for tech support software  cost. Making an apples-to-apples comparison isn t easy, but the investment of time to match your company s needs and management desires with providers packages and prices can save you dollars in the short term and major headaches as your computing needs change. Most dedicated servers are packaged with a control panel, a set of Web-based automation tools that help automate the process of Web site creation and server management. Control panel software is installed on the dedicated server and is integrated Read More

TradeStone Software STARS 2013: Retail Rocks! Part 2


Part 1 recapped TradeStone Software's user conference, STARS 2013. TradeStone’s Core Capabilities TradeStone Software’s bread-and-butter capabilities continue to be sourcing, supplier management (including quality testing, inspections, and social, legal, and compliance-based supplier performance as exemplified in Guitar Center’s case study), and order management, which includes global trade

comparison guide for tech support software  popular design tools, by comparison TradeStone’s design user interface might be more compelling and design functionality deeper. But some bells and whistles that TradeStone Software users like to use would be the following: Smart Copy—for more efficient creation of tech specs and product briefs from existing designs Threaded Messaging—discussion forums that intend to cut e-mail traffic, although some social features à la Yammer or Facebook such as feeds, follows, groups, user profiles, etc. have Read More

10 Steps to Better Software Test Automation


Maybe you’re considering software test tools for the first time. Or maybe you have experience but think your existing software test automation process needs retooling. Whatever your perspective, there are tips and tricks you may not know about test design and development. These 10 steps to building software test automation can help you shorten your time to market, improve the quality of your products, and save you money.

comparison guide for tech support software  Tool Selection - Feature comparison and Proof of concept Run all your tests with each of the tools on your short list using the same test scripts. If you are not comfortable running the tests, an objective third party vendor may be a viable option. The vendor should have experience with the short list of tools. The proof of concept will make the selection quite clear. With the selection made, you are ready to take the next step. MYTH: There is a perfect tool out there to solve all my problems and will Read More

California Software Labs,


Located in Pleasanton, California (US), California Software Labs (CSWL Inc.) is a customer software solutions provider and a wholly owned subsidary of California Software Co. Ltd. (Calsoft), located in Chennai, India. Calsoft is a public company listed on the Indian stock exchanges and is certified Capability and Maturity Model Integration (CMMi) level 5. Founded in 1992, Calsoft is financially supported by Chemoil Corporation (US), Itochu Corporation (Japan), and Industrial Development Bank of India (IDBI). CSWL has over 50 software engineers in the US and over 400 software professionals in India, in Chennai, Bangalore, and Cochin. It has operations in the United Kingdom (UK), Japan, and Singapore.

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Lilly Software Visualizes Its eBusiness Offering, NOW


With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the high pole position for the SME market race.

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A Business Intelligence Agenda for Midsize Organizations: Six Strategies for Success


Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. However, BI is well within reach through an incremental approach. Learn about six strategies for midsize companies for choosing and deploying BI solutions that address both business and IT challenges.

comparison guide for tech support software  business intelligence, BI for midsize companies, performance management, business performance management Read More

Logic Software


Established in 1999, Logic Software, Inc. specializes in the development and design of custom software applications, programming services outsourcing, and "shrinkwrap" software development. It is a privately owned company with headquarters in Toronto, Ontario (Canada), and an offshore development department located in Belarus. Logic Software products are used at sites in over fifteen countries.

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Sonata Software


Sonata Software is a technology services company, with an on-site/offshore service delivery model. Sonata's philosophy is to invest organizational resources into new relationships through its pilot program and to grow the pilot relationship into a full-fledged virtual development center for the client.

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Software Development


DataArt's software expertise spans a range of programming languages, databases, and networking systems on Windows and Unix platforms. The company has experience with C, C++, ASP, .NET (C#, ASP.NET, VB.NET), DHTML, VB, Perl/PHP, MS SQL, MySQL, Oracle, COM+, XML/XSL, OC4J, Java, and J2EE. Its application expertise includes Internet/intranet data and knowledge management, e-business, content management, project management, and B2C portal technologies.    

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Saba Software


Founded in 1997, Saba (NASDAQ: SABA) is a global provider of strategic human capital management (HCM) software and services. Saba’s people management solutions are used by more than 1,300 organizations and over 17 million end users worldwide. Its customers include ABN AMRO, Bank of Tokyo-Mitsubishi UFJ, BMW, Dell, Lockheed Martin, Tata Consultancy Services, and the U.S. Army and U.S. Navy. It is headquartered in Redwood Shores, California, Saba has offices on five continents. Saba provides solutions for people management through learning, collaboration, performance, compensation and talent management, enabling customers to align, develop, manage and reward their people Saba product offerings address all aspects of HCM and are available both on-premise and on-demand (www.saba.com/products). Its global services capabilities and partnerships provide consulting and implementation services, as well as ongoing worldwide support.

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Software Test Tools Software Evaluation Report


Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools Software Evaluation Report provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.

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GFI Software


GFI is a leading software developer that provides a single source for network administrators to address their network security, content security and messaging needs. With award-winning technology, an aggressive pricing strategy and a strong focus on small-to-medium sized businesses

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