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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » compare service providers


Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

compare service providers  Identify problems and trends, compare the effectiveness of service territories, and take corrective action if needed The service functionality of SAP CRM is integrated with the full array of SAP solutions covering enterprise resource planning, supply chain management, supplier relationship management, and more. Thus, SAP CRM service features allow your company to enable complete end-to-end customer-facing service processes. For More Information To learn more about how SAP can help your company Read More...
Choosing a Solution for Web Filtering: Software, Appliance, Managed Service?
There are three types of web security solutions: software-based, appliance-based, and managed services. Each needs to be evaluated against several key buying

compare service providers  MessageLabs Web Security Services compare with other managed web security services? Calculating on a per-user, per-month basis '' the most accurate framework for estimating actual costs '' MessageLabs is extremely competitive with the less effective, less comprehensive, less user-friendly, less flexible solutions provided by other vendors. The Best Option for Business As this guide explains, MessageLabs Web Security Services are specifically designed to help businesses take control of the many potential Read More...
e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used

compare service providers  right for you to compare vendors. In the list of vendors on the left, you can deselect vendors from consideration by clearing the checkmark in the box to left of the vendor name. In our case, you can clear the five other vendors - that is, remove APPNET, Deloitte, EDS, IBM and ORGANIC. Weigh Criteria To change our scenario, we must go to the Weigh Criteria window. Click on the Weigh Criteria window now, and you will see the criteria weights. Weights represent relative levels of importance for the Read More...
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information

compare service providers  and how does IT compare hosted service providers based on these considerations? Key Questions: Selecting the Right Hosted Security Provider Selecting a hosted security provider is a serious and non-trivial matter. The process should be comprehensive, covering not only the most important security considerations but also critical attributes of providers to deliver on these considerations: support and guarantee of offerings, knowledge and infrastructure to back up their services, service level agreements, Read More...
The Exacting Needs of Metal Service Centers
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet the dimensional inventory, chemical

compare service providers  the solution can automatically compare available inventory specifications like width, length, gauge, and chemical and physical properties against a customer''s order specifications and show which pieces of inventory meet the customer specifications and which do not. It is quite likely that this would be one of the first stumbling blocks for many generic ERP providers. Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

compare service providers  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More...
Service Partners
Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management

compare service providers  Partners Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects. Read More...
The Insider’s Guide to Great Customer Service on the Web
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web

compare service providers  Insider’s Guide to Great Customer Service on the Web Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don''t show the same concern about having an unresponsive web site. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

compare service providers  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

compare service providers  We’ll be glad to compare our track record with that of our competitors. In fact, we believe that our advantage in this area is even more distinctive when comparing mobility deployment projects. In some of our recent deals, we replaced competing products when they were found to be too expensive and limited when it came to customizing them for user requirements. Ease of use: Again, we believe that we deliver excellent user experience, especially with the latest advancements in that regard. For example, Read More...
7 Steps to Service-oriented Architecture
Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA), there are a few concepts it should

compare service providers   Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

compare service providers  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

compare service providers  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


compare service providers  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

compare service providers  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More...

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