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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » compare service providers oss


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

compare service providers oss  Community Service Providers , Compare Service Providers , Computer Service Providers , Data Service Providers , DSL Service Providers , Expert Service Providers , External Service Provider , Find Service Providers , High Speed Internet Service Providers , Independent Service Providers , Information Service Provider , Internet Service Providers , Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Providers , Online Service Providers , Other Service Provider , Read More...
Your Guide to OS Virtualization
Today’s information technology (IT) organizations are dealing with the consequences of exploding infrastructure complexity. At the root of the problem is

compare service providers oss  organizations. How does Virtuozzo compare to hardware virtualization technologies such as VMware, Xen, Virtual Server and Parallels? Hardware virtualization solutions all have the same premise: resource consolidation. The end goal of the consolidation is to be able to place many different and separate operating systems on the same server. Each of these technologies, whether it is a hypervisor or an OS, has an underlying piece of software that is the basis of the relationship between the hardware and the r Read More...
Cricket''s Challenges before Oracle Taleo Cloud Service
John Moxley describes the reasons behind the company’s decision to choose Oracle Taleo Cloud Service.

compare service providers oss  s Challenges before Oracle Taleo Cloud Service Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

compare service providers oss  oriented Architecture-Savior or Nemesis? Service-oriented Architecture—Savior or Nemesis? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Hitachi Consulting UK Named as 2009 Microsoft Partner of the Year for SOA and Business Process Source : Hitachi Consulting Resources Related to Service-oriented Architecture—Savior or Nemesis? : service-oriented architecture (SOA) (Wikipedia) Service-oriented Architecture—Savior or Read More...
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

compare service providers oss  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

compare service providers oss  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

compare service providers oss  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

compare service providers oss  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

compare service providers oss  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer Read More...
The Insider’s Guide to Great Customer Service on the Web
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web

compare service providers oss  Insider’s Guide to Great Customer Service on the Web Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don''t show the same concern about having an unresponsive web site. Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

compare service providers oss  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

compare service providers oss  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC''s P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

compare service providers oss  Service Calls into Sales with Real-time Offer Management Converting Service Calls into Sales with Real-time Offer Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The SAP Real-Time Offer Management software is an advanced analytical real-time decision engine that enables you to optimize any decision-making process, such as for cross-sell and up-sell offers, retention, service-level adherence, and lifetime value Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

compare service providers oss  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More...

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