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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » community service providers


Strategy: What Digital Business Service Providers Mean When They Say It
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are

community service providers  to permeate the user community. This is part of the pure play DBSPs challenge. Another example of a regional difference is in systems integration. Much of the heavy lifting in Europe to integrate customer systems to web-enabled products may be outsourced to other vendors, partly because this may not always be what the DBSP finds value in doing. In the US, they may have a larger capacity to deliver systems integration solutions. Pure plays are keen to ensure their market niche, and will not (or should Read More...
Choosing an Open Source Vendor and Service Provider
As more companies begin to use open source, demand for direct support and services beyond the on-line community will grow. If you''re looking for open source

community service providers  can turn to other community members is a major benefit for you, because a community-involved provider can solve your problems more quickly. Ask the firm if they are regularly participating in the product forums. Do they have a relationship with the commercial provider, if one exists? If the product is sponsored by a commercial vendor, it''s vital that your service provider know and be known by the vendor. It''s simple, really—you want the provider you''re depending on to be able to communicate your needs Read More...
Global Business Community Management
With more manufacturing being outsourced, and suppliers located farther afield than ever, logistics is much more complex than it used to be. To simplify the

community service providers  In addition, because business community management is its business and it does it for so many companies, a managed services firm can bring to the table the scale, cost structure and domain expertise needed to manage your day-to-day trading partner operations cost-effectively. About Inovis Inovis is a leading provider of supply chain communication solutions that help businesses improve the flow of information across their trading communities regardless of whether those communities are primarily local or Read More...
Magic Quadrant for B2B Gateway Providers
Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional

community service providers  iWay Trading Manager for community management. Collectively, these new capabilities effectively B2B-enable iWay s SOA middleware, based on iWay Service Manager. iWay s approach to B2B is similar to Oracle s, Software AG s and Tibco s: These vendors treat B2B primarily as an extension of internal SOA infrastructure projects. iWay s differentiation is value-priced, good enough B2B capabilities that enable its users to incrementally B2B-enable and extend their SOA infrastructures as their IT projects Read More...
Sun to
Sun Microsystems Inc. is working towards eventually

community service providers  Chief Scientist Bill Joy. Community sourcing means that Sun makes the source code for a product publicly available, so that developers can download the code free of charge and make changes to it as long as they report to Sun any bugs encountered. Under the community-sourcing model, Sun charges commercial users a license fee. The community source concept articulated by Sun falls short of open sourcing, which has been popularized by the Linux community. Open source allows any individual to both access the Read More...
ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

community service providers  G4 Is Now a TEC Certified Field Service Management Solution Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution, available for evaluation online in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.   ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

community service providers  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

community service providers  May Be Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

community service providers  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...
Case Study: Howard Community College
The desire to be environmentally responsible@and save money@led Howard Community College (HCC) to green its campus. Seeing that there was room for savings in

community service providers  Study: Howard Community College The desire to be environmentally responsible—and save money—led Howard Community College (HCC) to green its campus. Seeing that there was room for savings in its computing technology, HCC searched for an energy management solution that would make workstations available when system resources are required, while conserving power during productivity downtimes. Learn how the solution HCC chose offered energy savings and more. Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

community service providers  Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

community service providers  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More...
ViryaNet G4 Field Service Management Certification Report
ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium

community service providers  G4 Field Service Management Certification Report ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

community service providers  Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Read More...

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