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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 communications


Unified Communications Guide: The Business Case for Unified Communications in the Contact Center
One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC

communications  Communications Guide: The Business Case for Unified Communications in the Contact Center One of the most important trends these days in unified communications (UC) is extending these capabilities to the contact center. Generally in the past, UC deployments have been focused on employee communications, but contact center agents utilize many UC features and a strong business case can be made for implementing UC in your contact center. This guide addresses the main considerations to support this

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--IT Infrastructure RFI/RFP Template

Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility  

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Strategic Communications, Inc.


Strategic Communications (StratComm) is a management and content development company. Content StratComm specializes in includes training, skill assessments, and editorial services.

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Enterprise Unified Communications Comparison Guide


This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and breaks down the basic pricing, messaging and conferencing features, and the telephony and mobile features you need to make an informed buying decision.

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Level 3 Communications


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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2011 Trends Report on Unified Communications


That's the job of unified communications and you can find outhow in 2011 Trends Report: Unified Communications.

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How ERP and CRM Solutions Can Save You Money


Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

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7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

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What Makes a Good White Paper Good… (Part 4)


Here's the final point in a series of four aimed at identifying a "good" IT white paper (and providing helpful hints, should you need to write one). The previous points addressed the importance of the white paper's introduction, of writing to a specific audience, and of proposing a viable solution. The final point, appropriately enough, considers key features of an effective conclusion. 4. All

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TEC Certifies the LogiXML Logi 9 BI Platform in its Business Intelligence Evaluation Center


LogiXML, Inc., the fast-growing leader in interactive, Web-based Business Intelligence (BI), today announced that the company's Logi BI Platform has been certified by Technology Evaluation Centers.

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Single Sign-on (SSO): Truths and Myths


Technology products always seem to come out strong, and then wither under intense scrutiny. This was the case with single sign-on (SSO). However, any product driven by strong need will reinvent itself to address the problems it contains. With SSO, a number of myths have now been exploded. Find out why it may be time for you to evaluate SSO for your company. Myth #1: You can’t get true SSO.

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Why Reader Complaints May Be the Most Useful Part of Your Day


As managing editor for TEC’s white paper site, I receive a wide variety of reader comments, ranging from lost password requests to queries about white papers on particular (sometimes very particular) subjects. The other day I received this e-mail, titled “Meaningless White Papers”: “I don't appreciate seeing a good White Paper title and description, then finding out I need to

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