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Documents related to » communications service providers oss


Enterprise Unified Communications Comparison Guide
This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and breaks down the basic pricing, messaging and conferencing features, and the telephony and mobile features you need to make an informed buying decision.

COMMUNICATIONS SERVICE PROVIDERS OSS: Enterprise Unified Communications Comparison Guide Enterprise Unified Communications Comparison Guide Source: Ziff Davis Document Type: Checklist/Guide Description: This handy grid gives you an at-a-glance comparison of six leading enterprise unified communications providers—including Cisco, IBM, Microsoft, and ShoreTel—and breaks down the basic pricing, messaging and conferencing features, and the telephony and mobile features you need to make an informed buying decision. Enterprise Unified
7/16/2012 1:51:00 PM

Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

COMMUNICATIONS SERVICE PROVIDERS OSS: Service Productization Service Productization Source: Epicor Document Type: White Paper Description: Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

COMMUNICATIONS SERVICE PROVIDERS OSS: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM

Lotus Extends Domino for Unified Messaging and Wireless Communications
Lotus announced a unified messaging initiative that extends the Lotus Domino platform by enabling customers to access e-mail, voice, and fax data from any device at any time.

COMMUNICATIONS SERVICE PROVIDERS OSS: Unified Messaging and Wireless Communications Lotus Extends Domino for Unified Messaging and Wireless Communications P. Hayes - October 26, 1999 Read Comments Event Summary BERLIN, Oct. 26, 1999 -- At Lotusphere Europe 99, IBM s Lotus Development Corp. today announced a unified messaging initiative that extends the Lotus Domino platform by enabling customers to access e-mail, voice, and fax data from any device at any time. In addition, Lotus announced that Domino e-business applications would interact
10/26/1999

Software as a Service: Not without Caveats
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant basis and on strict service level agreements.

COMMUNICATIONS SERVICE PROVIDERS OSS: Software as a Service: Not without Caveats Software as a Service: Not without Caveats P.J. Jakovljevic - January 12, 2007 Read Comments The software-as-a-service (SaaS) model has so far been broadly adopted in the worlds of sales force automation (SFA) and customer relationship management (CRM), where lately the success of NetSuite , Salesforce.com , and RightNow has influenced traditional software makers to get busy and tweak their product portfolios. However, those same vendors, while working feverishly
1/12/2007

Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

COMMUNICATIONS SERVICE PROVIDERS OSS: Measuring the Business Value of IT Service Measuring the Business Value of IT Service Source: Proxima Technology Document Type: White Paper Description: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended
10/3/2005 12:35:00 PM

Rent.com Selects KANA Cloud Offering for Customer Service » The TEC Blog
Rent.com Selects KANA Cloud Offering for Customer Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

COMMUNICATIONS SERVICE PROVIDERS OSS: customer engagement, customer experience management, customer service software, industry watch, KANA Express, kana software, service experience management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-09-2012

Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.

COMMUNICATIONS SERVICE PROVIDERS OSS: Field Service Mobility: Warranty Management Field Service Mobility: Warranty Management Source: Tavant Technologies Document Type: White Paper Description: In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.
10/10/2011 1:51:00 AM

How to Find the Right Payroll Service
Payroll is a vital yet meticulous component of operating a business, and it involves much more than just paying employees. Some large businesses have a separate department handling payroll duties, but many small to medium businesses outsource their payroll needs. No matter what option works for you, the best decisions are informed decisions, and this how-to guide can help you manage all your payroll needs.

COMMUNICATIONS SERVICE PROVIDERS OSS: How to Find the Right Payroll Service How to Find the Right Payroll Service Source: VendorSeek.com Document Type: Checklist/Guide Description: Payroll is a vital yet meticulous component of operating a business, and it involves much more than just paying employees. Some large businesses have a separate department handling payroll duties, but many small to medium businesses outsource their payroll needs. No matter what option works for you, the best decisions are informed decisions, and this how-to guide
8/30/2007 1:38:00 PM

Small Business VoIP Service Providers Buyer’s Guide
Browse small business voice over internet protocole (VoIP) service providers buyer's guide. Read free IT reports linked to on-premise services. Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of features, and the level of service included in their VoIP plans. Does your provider offer remote office features? Fax support? E-911? And do you need a hosted or an on-premise service? Before you sign the contract, there are a few things you ought to know.

COMMUNICATIONS SERVICE PROVIDERS OSS: Support Service Provider | Communications Service Providers | Professional Service Providers | Affordable Service Providers | Qualified Service Provider | VoIP Providers Guide | on Premise Service Guide | Expert Service Providers | Best Service Providers | Hosted VoIP Service | Hosted PBX Service | Hosted Business Services | Hosted IP Telephony Service | Hosted Pricing Service | Hosted Phone Service for Small Businesses | What is VoIP Service Providers | What is VoIP | What is Voice Over Internet
10/26/2007 4:53:00 PM

eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of Field Force Automation into their CRM services.

COMMUNICATIONS SERVICE PROVIDERS OSS: eLoyalty Enhances Its Field Service And Logistics Services eLoyalty Enhances Its Field Service And Logistics Services L. Talarico - November 21, 2000 Read Comments L. Talarico - November 21, 2000 Event Summary eLoyalty defines strategies, outlines tactics, manages technology implementations, and provides ongoing support for its clients. It has 14 practices that focus on specific aspects of CRM such as Marketing, Internet, and Operations. Its Field Service and Logistics practice focuses on effective
11/21/2000


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