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CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » communications service providers ims


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

communications service providers ims  Business Service Providers , Communications Service Providers , Community Service Providers , Compare Service Providers , Computer Service Providers , Data Service Providers , DSL Service Providers , Expert Service Providers , External Service Provider , Find Service Providers , High Speed Internet Service Providers , Independent Service Providers , Information Service Provider , Internet Service Providers , Legal Service Provider , Manage Service Provider , Management Service Providers , Network Service Read More...
Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

communications service providers ims  of real time, anytime communications to customers and prospects, customer relationship management (CRM) initiatives will be greatly impacted by what happens between application service providers and network operators. But because of the growing importance of mobile CRM, I would think that these two sides will figure out a way to work together. Some are already working together in the non-IMS world, as CRM on-demand provider Entellium ''s mobile service is being offered through Verizon Wireless. And with Read More...
Bullet-proofing Instant Messaging
As more corporations adopt instant messaging (IM), chief information officers (CIOs) and IT managers are learning that it can be a serious source of liability

communications service providers ims  and countless other multi-purpose communications clients. Although details differ, all IM packages offer the following capabilities: Easy IM download, install and setup Easy integration with e-mail clients for contact information, with automatic generation of buddy or friend lists to facilitate messaging with frequent communication partners Integrated file transfer Automatic capture and storage of IM conversations and other content Typical usage scenarios In the workplace IM often replaces e-mail and Read More...
The Best-kept Secret in the Product Lifecycle Management Mid-market
The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track

communications service providers ims  providers need to enhance communications throughout the design-to-manufacturing process. Omnify Software offers a solution that streamlines the flow of product information among the design environment, both within the enterprise and its supply chain. The drivers behind Omnify’s existence start with the typical (and yet unfortunate) disconnect between the engineering and manufacturing departments, where manufacturing is not aware of new product releases and revisions, while engineering is unaware of desi Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

communications service providers ims  you face in unifying communications is in delivering a business-quality telephony service with all the characteristics users expect, such as clarity, fidelity, and near-instantaneous delivery. To understand the key metrics that will impact on the quality of your IP telephony service, let''s take another look at the results of the Telephony Performance Expectations audit that was described earlier in this chapter. User expectations regarding telephony performance are generally quite consistent, as TDM has t Read More...
SAS for Health Care Providers
SAS solutions for the health care industry were developed with the help of skilled health care experts. SAS solutions empower users to integrate volumes of

communications service providers ims   Read More...
NFC: Near-Field Communications- A Look into the (Near) Future of NFC
Near-field communications (NFC) is the hovering trend in the “mobile tech” world, not only adding convenience to the daily lives of consumers, but opening doors

communications service providers ims  Future of NFC Near-field communications (NFC) is the hovering trend in the “mobile tech” world, not only adding convenience to the daily lives of consumers, but opening doors for enterprises to increase revenue, collect useful consumer data, and use that data in targeted marketing efforts. This whitepaper examines the background of NFC and explores the integration of NFC and its various uses. NFC security concerns are also discussed. Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

communications service providers ims  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

communications service providers ims  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More...
Mobile Unified Communications &Collaboration (UCC): The CIO’s Guide
Two trends in telecommunications are driving productivity and competitiveness in organizations today. UCC combines diverse business-critical communications

communications service providers ims  Unified Communications &Collaboration (UCC): The CIO’s Guide Two trends in telecommunications are driving productivity and competitiveness in organizations today. UCC combines diverse business-critical communications capabilities into a single system, while mobile devices keep an increasingly mobile workforce connected to each other and to business processes from just about anywhere. But choosing the right mobility component for UCC becomes critical. Here’s what to consider when making your Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

communications service providers ims  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

communications service providers ims  Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a Read More...
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

communications service providers ims  Service-oriented Architecture and Its Impact on Small Manufacturers Made2Manage ERP is following the Microsoft development roadmap to execute an SOA initiative. We take advantage of state-of-the-art tools, such as Visual Studio 2005, to develop our SOA architecture. Source : Consona/Made2Manage Systems Resources Related to Understanding Service-oriented Architecture and Its Impact on Small Manufacturers : Service-Oriented Architecture (SOA) (Wikipedia) Understanding Service-oriented Read More...
Unified Communications: A Major Breakthrough That Challenges Today’s WANs
Companies implement unified communications (UC) to boost employee productivity. An approach for successful UC implementation includes an often overlooked

communications service providers ims  WANs Companies implement unified communications (UC) to boost employee productivity. An approach for successful UC implementation includes an often overlooked component: the need for visibility and control of network flows due to the increased demands of UC. Learn about a network appliance that can provide visibility of network traffic, so you can prioritize and control that traffic to realize the benefits of UC. Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

communications service providers ims  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More...

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