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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 coaching


Improving Agent Productivity with Closed-loop Coaching
Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile

coaching  Agent Productivity with Closed-loop Coaching Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Chronus—A Development Approach to Talent Management


This post features Seattle-based software company Chronus, and discusses the vendor's unique approach and solutions to helping organizations deliver effective mentoring programs and internally develop their talent.

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Salesforce.com Presents Sales Performance Accelerator


Sales Performance Accelerator is a new solution from Salesforce.com, resulting from the integration between Sales Cloud, Data.com, and Work.com. Salesforce.com customers have been using the three products at the same time previous to this, but the Sales Performance Accelerator provides a tighter integration between the three. In addition, the newly proposed package appears as an actual support

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CallidusCloud


CallidusCloud is the leading provider of sales and marketing effectiveness software. Headquartered in Pleasanton, CA, CallidusCloud enables organizations to accelerate and maximize their lead to money process with its complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate quote and proposal generation, automate contract creation and negotiation, and streamline sales compensation—driving bigger deals, faster.  With CallidusCloud, users can: • Boost revenues by delivering more high-value leads • Maximize sales effectiveness by deploying real-time sales guidance, sales coaching, and targeted incentives that focus sales execution on results  • Build a knowledge-based culture with on-the-go mobile learning and training • Build top performing teams by hiring the right people and accelerating their time to productivity  The company’s products include: Marketing Automation to attract and nurture leads; Territory & Quota for optimizing the territory management process: Sales Performance Manager to provide a comprehensive sales coaching program; Sales Enablement to provide a central content repository, playbooks, and deal rooms; Litmos, a learning management system, Configure Price Quote, Contract Lifecycle Management, MySalesGame to drive adoption of new tools with gamification, Incentive Compensation, and Channel Management.  Over 3,400 leading global organizations across all industries rely on CallidusCloud‘s easy-to-use, scalable solutions to streamline business processes, optimize effectiveness, and drive improved performance. The solution suite is delivered as a SaaS platform designed to deliver rapid time to value, reduced cost of ownership, and a superior customer experience.  

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RiseSmart, Inc.


RiseSmart provides outplacement and career transition services. The company offers services to customers in retail, technology, healthcare, biotech, manufacturing, finance, and other industries. RiseSmart also provides assistance for resume writing and coaching in the use of social networks.

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8 Reasons to Outsource Your Desktop in the Cloud


With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a popular trend. In the most common form of cloud computing, vendors offer software via the Internet in a software-as-a-service (SaaS) model. Many of the benefits of this model can be translated to desktop management. Learn how SaaS principles are being applied to offer companies desktop-as-a-service (DaaS).

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Author Attacks Harvard! (Sort of... well, not really... OK, not at all)


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Overcoming Barriers to Collaboration with Trading Partners


These days, there is increasing pressure on companies to become more efficient and reduce the bottom line. Improving communication with suppliers, partners, and customers can dramatically optimize business processes and increase responsiveness. But how can you easily improve these channels of communication? Web-based enterprise resource planning (ERP) systems that support Web 2.0 collaboration tools can help. Learn more.

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A Couple of "Five Procurement Commandments" in a Down Economy


As is the case with white papers, vendors' press releases (PR) can range from blatant bragging about the "latest-and-greatest" product capabilities (and other marketing "fluff") to tastefully asserting competence and educating the market about specific issues. One example of the latter would be Emptoris' April 2008 PR on the findings  of a panel of financial and procurement experts that have

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NIST Certification for AES Encryption


The National Institute of Standards and Technology (NIST) defines the standard for Advanced Encryption Standard (AES) encryption, and provides a rigorous testing process for software vendors. The AES certification process tests every aspect of encryption and involves millions of operations. Discover a solution that has achieved AES validation for all key sizes and modes of operation, on every major enterprise platform.

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10 Ways to Sell Upper Management on a Network Upgrade


There are many legitimate reasons for upgrading your company’s enterprise network. The trick is selling those reasons to the executives holding your company’s purse strings. When you know it’s time for a network upgrade, you need more than just the technical facts—you have to arm yourself with a solid business case. Start with 10 tips that can help you sell the members of your upper management team on a network upgrade.

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