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Improving Agent Productivity with Closed-loop Coaching
Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile

coaching  Agent Productivity with Closed-loop Coaching Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity. Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » coaching


Salesforce.com Presents Sales Performance Accelerator
Sales Performance Accelerator is a new solution from Salesforce.com, resulting from the integration between Sales Cloud, Data.com, and Work.com.Salesforce

coaching  team members, and insufficient coaching. In response to these difficult aspects encountered by sales teams, Sales Performance Accelerator promises: Data.com ensures clean, targeted lead and customer data for sales teams; Sales Cloud supports collaboration between team members and accessibility to expertise that can accelerate the sales process; and Work.com—available on mobile devices—offers the means to provide coaching, motivation, and feedback in real time. According to the press release, Read More...
Chronus—A Development Approach to Talent Management
This post features Seattle-based software company Chronus, and discusses the vendor's unique approach and solutions to helping organizations deliver effective

coaching  replace professionals involved in coaching and mentoring processes, but it helps streamline and standardize these processes within an organization. The tool therefore facilitates person-to-person professional connections and long-term employee development, which typically cannot be fostered within a more formal learning environment. To date, Chronus has about half a million users worldwide. The company’s initial principal source of revenue was from clients in education—where student mentoring is very Read More...
The Future of Sales Performance Management
Sales managers have faced the same challenges since long before customer relationship management (CRM) applications were invented. However, new tools and

coaching  helps managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results. Read More...
Gibson Consulting Group
Gibson Consulting Group is dedicated to helping school systems improve their efficiency and effectiveness across the board, and we’ve done it for some of the

coaching  implementing measurement systems and coaching key leadership on how to analyze, interpret, and act on performance results. Process We not only identify inefficient processes, but help change them by increasing the use of automation, introducing new technology solutions and simplifying business rules. People We help foster communication within school systems and with their elected school boards by designing and implementing effective decision support systems. Read More...
How Effective Project Management Leadership Enabled the Logistics Industry to Reap Large Rewards
Just one generation ago, the courier industry was essentially nonexistent. Today, in 2008, it is one of the largest means of transporting daily shipments for

coaching  Effective Project Management Leadership Enabled the Logistics Industry to Reap Large Rewards Just one generation ago, the courier industry was essentially nonexistent. Today, in 2008, it is one of the largest means of transporting daily shipments for all industry sectors. According to the US Department of Commerce statistics, air freight accounted for nearly 40 percent of all international trade merchandise in 2007, equaling about $4.8 trillion (US), with express delivery accounting for 20 percent (or Read More...
7 Steps to a Successful IP Telephony Implementation
Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than

coaching  Steps to a Successful IP Telephony Implementation 7 Steps to a Successful IP Telephony Implementation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. ShoreTel, Inc., a leading provider of enterprise IP telephony solutions, today announced the findings of a new report by the independent research firm Nemertes Research that ranked ShoreTel number one in customer satisfaction. Source : Shoretel Resources Related to IP Telephony : Voice Read More...
What Makes a Good White Paper Good… (part two)
And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers

coaching  Makes a Good White Paper Good… (part two) And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers who may *forget* that not everyone on the planet has the same rarified vocabulary, not mentioning the names of any jobs or fields...). 2. Audience, Audience (Stake a claim with your first paragraph). After the compelling title, the first paragraph makes or breaks audience “ affinity, ” which is Ste Read More...
Extending SAN Connectivity for Engenio Arrays
The storage industry provides an abundance of white papers discussing the ever-changing data management and retention regulations, the need for business

coaching  SAN Connectivity for Engenio Arrays The storage industry provides an abundance of white papers discussing the ever-changing data management and retention regulations, the need for business continuity, and disaster recovery. The core of these data services is the ability to copy, move, and replicate data—locally and far away. Unfortunately, SANs only reach about 10 km. IT managers need to share, protect, and move data much farther than that. Find out how. Read More...
Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC
F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing

coaching  Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC Photography equipment distributor F.J. Westcott contracts TEC for comprehensive and objective guidance in ERP evaluation and selection project Montreal, QC, October 29, 2009 - F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing Read More...
Are PLM and Global Sourcing Related? Duh, And How! (Part I)
A number of TEC blog posts have discussed benefits but also the inevitable caveats of white papers (including all too common vendors' self-serving marketing

coaching  PLM and Global Sourcing Related? Duh, And How! (Part I) A number of TEC blog posts have discussed benefits but also the inevitable caveats of white papers (including all too common vendors' self-serving marketing fluff and buzzword verbiage ), and about their (un)intended audiences . These posts have even caused some heated debates with other blogging sites and experts on white papers , and I am going to stay away from all that here. My intention here is rather to acknowledge that, as part of my daily Read More...
NIST Certification for AES Encryption
The National Institute of Standards and Technology (NIST) defines the standard for Advanced Encryption Standard (AES) encryption, and provides a rigorous

coaching  Certification for AES Encryption The National Institute of Standards and Technology (NIST) defines the standard for AES encryption, and provides a rigorous testing process for software vendors. The certification process is carried out by independent testing labs who report the results to NIST for validation. The AES certification process tests every aspect of encryption and involves millions of encryption and decryption operations. Only the most dedicated security vendors are able to pass the tests an Read More...
Overcoming Barriers to Collaboration with Trading Partners
These days, there is increasing pressure on companies to become more efficient and reduce the bottom line. Improving communication with suppliers, partners, and

coaching  Barriers to Collaboration with Trading Partners Overcoming Barriers to Collaboration with Trading Partners If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. For more than 30 years, companies that have joined the Sage family have assisted small and midsized businesses with a wide range of business management applications and services. Source : Sage Software Resources Related to Business Process : Business Process (Wikipedia) Read More...
IP Telephony 101: The Utter Beginner’s Guide
Telephony. Sounds harmless enough.First, a definition from Merriam-Webster: “the use or operation of an apparatus (as a telephone) for transmission of

coaching  Telephony 101: The Utter Beginner’s Guide Telephony . Sounds harmless enough. First, a definition from Merriam-Webster : “the use or operation of an apparatus (as a telephone) for transmission of sounds as electrical signals between widely removed points.” Gotcha. I’m with you. Me hear pretty, oll korrect . Now let me just dip into my pile of telephony white papers, which I’ve been using as a doorstop until now (through no real fault of their own). 7 Steps to a Successful IP Telephony Read More...

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