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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 coaching


Improving Agent Productivity with Closed-loop Coaching
Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile

coaching  Agent Productivity with Closed-loop Coaching Contact center managers are expected to provide high levels of customer satisfaction while increasing revenues and controlling costs. How can you reconcile these seemingly opposing goals? One solution is to implement a performance management process using a technology-enabled closed-loop coaching framework. Find out how they can result in a powerful return on investment for your company and improve agent productivity.

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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The Ken Blanchard Companies


Founded in 1979, the Ken Blanchard Companies developed leadership training system Situation Leadership II. Other focuses include organizational leadership consulting, leadership skill training, coaching, and executive development.

coaching  consulting, leadership skill training, coaching, and executive development. Read More

Why Employee Performance Management Technology Matters to CEOs


While the board has no business telling management which employee performance management (EPM) system to use, it does have the right to ensure an effective system is in place. EPM is one of the central tools for directing and monitoring activities right across an organization. Employing this system will ensure that any goals set out by management are clearly visible to everyone up the chain of command—including the CEO.

coaching  List , High Performance Coaching , Employee Performance MGMT , Performance Appraisal Management Systems , Managing Employee Performance , Managing Day-to-day Employee Performance , Involved in Employee Performance Management , Managers Cite Performance Appraisals , Employee Performance Development , Best-practice Performance , Performance Appraisal Management , Talent and Employee Performance , Automate Employee Performance , Employee Performance Management White Papers , Employee Performance Appraisal Read More

Chronus—A Development Approach to Talent Management


This post features Seattle-based software company Chronus, and discusses the vendor's unique approach and solutions to helping organizations deliver effective mentoring programs and internally develop their talent.

coaching  replace professionals involved in coaching and mentoring processes, but it helps streamline and standardize these processes within an organization. The tool therefore facilitates person-to-person professional connections and long-term employee development, which typically cannot be fostered within a more formal learning environment. To date, Chronus has about half a million users worldwide. The company’s initial principal source of revenue was from clients in education—where student mentoring is very Read More

Gibson Consulting Group


Gibson Consulting Group is dedicated to helping school systems improve their efficiency and effectiveness across the board, and we’ve done it for some of the biggest in the nation. We specialize in providing innovative management, operation and technology solutions for public education so you can focus on the most important part: giving your students the best education possible. Performance We help improve financial and personnel performance by implementing measurement systems and coaching key leadership on how to analyze, interpret, and act on performance results. Process We not only identify inefficient processes, but help change them by increasing the use of automation, introducing new technology solutions and simplifying business rules. People We help foster communication within school systems and with their elected school boards by designing and implementing effective decision support systems.

coaching  implementing measurement systems and coaching key leadership on how to analyze, interpret, and act on performance results. Process We not only identify inefficient processes, but help change them by increasing the use of automation, introducing new technology solutions and simplifying business rules. People We help foster communication within school systems and with their elected school boards by designing and implementing effective decision support systems. Read More

Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success


New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster service stress front-office applications, while parallel demands from internal users place greater demands on back-office systems. Before you discover that your data quality has been rendered ineffective, consider adopting enterprise information management (EIM).

coaching  Information Management: Strategy, Best Practices, and Technologies on Your Path to Success Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is Read More

Evaluator Group


Evaluator Group is an information technology analyst firm providing information on data management and storage. The company’s types of research include product briefs, white papers, and education guides.

coaching  Group Evaluator Group is an information technology analyst firm providing information on data management and storage. The company’s types of research include product briefs, white papers, and education guides. Read More

What Makes a Good White Paper Good… (Part 4)


Here's the final point in a series of four aimed at identifying a "good" IT white paper (and providing helpful hints, should you need to write one). The previous points addressed the importance of the white paper's introduction, of writing to a specific audience, and of proposing a viable solution. The final point, appropriately enough, considers key features of an effective conclusion. 4. All

coaching  Makes a Good White Paper Good… (Part 4) Here's the final point in a series of four aimed at identifying a good IT white paper (and providing helpful hints, should you need to write one). The previous points addressed the importance of the white paper's introduction, of writing to a specific audience, and of proposing a viable solution. The final point, appropriately enough, considers key features of an effective conclusion. 4. All’s Well that Ends Well… The first paragraph of the white paper Read More

Season's Greetings with Helpful Links from TEC


Free Software Evaluations and Reports Top 25 Most Popular White Papers. Follow Us on Twitter. Choose from over 40 different software categories, 1,000 solutions, and more than a dozen reports all based on your specific requirements.

coaching  s Greetings with Helpful Links from TEC Season's Greetings with Helpful Links from TEC   TEC is pleased to have helped over 270,000 organizations with their software selection in 2010 Dear John Doe, For almost two decades, TEC's mission has been to empower you with the tools, research and expertise to help you make the best decision for your enterprise software needs. In 2011 we will surprise you with even better tools and resources. We look forward to providing you with more efficient and Read More

The Importance of the White Paper and What It Can Do for You


The white paper—a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before there were computers in every office and home around the world. Back then, the white paper was a way for individuals to discuss their positions on a specific topic, but was predominantly used by the government. Today, white papers are a

coaching  Importance of the White Paper and What It Can Do for You The white paper —a wonderful little piece of literature chock full of thought provoking insight and informative prose—got its start many years ago, long before there were computers in every office and home around the world. Back then, the white paper was a way for individuals to discuss their positions on a specific topic, but was predominantly used by the government. Today, white papers are a staple for many technology websites around the Read More

Seven Steps to Flawless Business Intelligence


Business intelligence (BI) capabilities transform vast amounts of data into relevant information that organizations rely on to make decisions and manage performance. Most companies have some form of BI, and most are familiar with its benefits. However, in order to extract maximum advantage from BI initiatives, it is necessary to be aware of—and avoid—their seven “fatal flaws.”

coaching  Steps to Flawless Business Intelligence Seven Steps to Flawless Business Intelligence If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Business Intelligence provides organisations with the capability to present the large amounts of data tied up in application databases in formats that can be used to base effective decision-making and to give competitive advantage. Source : Colman Resources Related to Business intelligence (BI) : Read More

Who Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job?


Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information from various departments, mapping business processes, preparing a business case, interviewing stakeholders, and getting buy-in from executives and users on the project. And that’s only the beginning! But whose job is it to do all of this

coaching  Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job? Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information from various departments, mapping business processes, preparing a business case, interviewing stakeholders, and getting buy-in from executives and users on the project. And that’s only the beginning! But whose job is it to do all of this Read More

Ptak Associates LLC


Based in New Hampshire, Ptak Associates provides IT analysis. The company also conducts surveys, produces white papers, organizes presentations, and provides consulting services.

coaching  Associates LLC Based in New Hampshire, Ptak Associates provides IT analysis. The company also conducts surveys, produces white papers, organizes presentations, and provides consulting services. Read More

TEC's New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions


Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) announces the launch of its newly redesigned TEC White Papers site, with improved registration and search functionality. The site is designed to provide companies with the research tools they need to help them find key product information related to technology purchases.

coaching  s New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions TEC's New White Papers Library Offers Research Tools to Help Companies Make Better Technology Decisions Newly redesigned for greater functionality and ease of use, TEC's white paper and case study web site helps businesses research technical content to assist them with their software and technology purchasing decisions. Visit TEC White Papers Submit an IT white paper or case study Montreal, QC, October Read More

Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC


F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing business. However, Westcott realized it needed to do its homework before jumping into the purchase of a new enterprise resource planning (ERP) system. Company executives, including chief financial officer (CFO) Jeff Cohen, did just that by attending an ERP Vendor Shootout moderated by Technology Evaluation Centers (TEC). These biannual events are intended to simplify the ERP selection process for companies with manufacturing, distribution, and project-oriented requirements, by hosting top ERP packages demonstrations side by side. Westcott found TEC's comprehensive and structured software evaluation and selection methodology could determine which, out of the hundreds of ERP systems on the market, was the best-fit for its evolving business.

coaching  Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC Growing Small Business F.J. Westcott Gets Help with ERP Software Selection from TEC Photography equipment distributor F.J. Westcott contracts TEC for comprehensive and objective guidance in ERP evaluation and selection project Montreal, QC, October 29, 2009 - F.J. Westcott, a photographic equipment distributor based in Toledo, Ohio (US), recently discovered its legacy system could no longer keep up with its growing Read More