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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 cloud crm solutions


Sage Summit’s Cloud Mobile and BI Solutions Bonanza
At the recently held annual Sage Summit 2013 partner and customer conference, Sage did what a company of its stature (and that is still being in a transition of

cloud crm solutions  catalog. Through a real-time cloud connection to the Sage ERP data, sales reps can process quotes and orders in the field, take payments, and collect signatures using their tablet. The sales force can close more sales by showing relevant “add-on,” “accessory,” and “substitution” products in the moment on their iPad. Companies can also get paid faster by offering customers more payment choices, including credit card, on account, and so on. Sage Mobile Service allows companies with field

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Documents related to » cloud crm solutions

Acidaes Solutions


Acidaes is a specialist CRM solutions company providing services to customers in the global market. CRMnext is our flagship product and is available as both an on-premise or on-cloud solution. Acidaes has practiced leadership in over 11 industry verticals, where we work with companies to help them make the most of their relationships with customers. Our key vertical editions are Banking, Financial Services, Insurance, Media, Pharmaceutical, Telecom, Entertainment, Energy, Manufacturing and more. We work very closely with our customers, leveraging our extensive domain expertise to enhance their business efficiency by improving processes and practices. This combination of competency and commitment to results are the key to our success in the global market. CRMnext is a single platform solution, currently available in nine countries. Myriad industry verticals are using our software for peak performance and elevated customer experience. Our commitment is excellence through - Thought Leadership, Practice Leadership and Technology Leadership.

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Business Benefits of CRM in the Cloud for Midsize Companies


Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations.

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Proveris Scientific Leverages salesforce.com CRM with Rootstock Cloud ERP


Proveris Scientific Corporation, a provider of solutions that streamline complex development and release testing processes of orally inhaled pharmaceutical and nasal drug products, recently selected Rootstock Software’s cloud manufacturing and supply chain management software built on the Salesforce Platform.

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CPQ Pioneer FPX Becomes Cloud CRM and ERP Go-to Vendor


TEC senior analyst P.J. Jakovljevic takes a close look at FPX, formerly known as Firepond, a pioneer in CPQ software that automates the sales process for configurable products and services, including changes in the past couple years and what's new with FPX Version 8.0.

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CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born


Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.

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Vertical Solutions


Vertical Solutions, Inc. specializes in post-sales service management solutions. VSI develops, implements, and supports best-in-class Service Management and Contact Center solutions, including VServiceManagement™, for customer support, field service, and mobile environments, VContactCenter™, for internal, external, and hybrid contact centers, and PowerHelp®. In addition, VSI has launched the Health Resources Group and the VHealthTracker™ application suite to further address the healthcare market. These application systems are built on a service-oriented architecture (SOA) compliant, cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times. VSI also provides the services companies need to effectively deploy our solutions, including custom software, interface development, connectivity expertise, and database conversion. Implementation consulting, planning, hardware procurement, technical support, education, and training are also integral parts of VSI's comprehensive business solutions. Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. Vertical Solutions, Inc. has more than 20 years of experience designing and deploying award-winning support and service management solutions. VSI has offices and partners worldwide.  

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Social CRM is Dead, Long Live Social Media Flavored CRM


Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare” (definition taken from The Free Dictionary). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why

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JOVACO Solutions Inc.


JOVACO provides integrated financial management and project accounting solutions to professional services organizations. JOVACO offers tools for project cost control, billing, time and expense entry, estimating, budgeting, procurement, and other professional services firm activities. These tools are available within the JOVACO Project Control Suite, which features integration to Microsoft Dynamics GP. Founded in 1983, JOVACO has been implementing project-based enterprise resource planning (ERP) solutions in professional services firms since 1987. JOVACO is a Microsoft Gold Certified Partner, and has also received Microsoft's Impact Award for the largest number of new customers. JOVACO is headquartered in Montreal, Quebec (Canada).

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Why CRM Is So Hard and What To Do About It: Data is key to making CRM work


Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.

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CRM and Technological Solutions: Be the Customer


In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

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