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Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

choosing customer relationship management software  followed suit. Companies are choosing to promote SaaS-based strategic sourcing and procurement applications ahead of well-publicized CRM deployments for a number of reasons, including, globalization, Web-based collaboration, manufacturing outsourcing in far-flung regions, and distributed order management (DOM). Quiet SaaS Leaders Given this focus on information and collaboration, WebEx may very well be a leader in SaaS. Many of us have used the services of this on-line conferencing pioneer many times, Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » choosing customer relationship management software


Choosing the Best CRM for Your Organization
It’s no secret that there is a bevy of deployment options available with most customer relationship management (CRM) solutions today@ranging from customized to

choosing customer relationship management software  have the luxury of choosing from a vast selection of products to help develop and nurture customer relationships. &8226; Broadly defined, CRM encompasses everything companies use to manage customer relationships, including capture and analysis of customer information and analytics to leverage that data toward better sales performance. Why is CRM important? Common sense dictates that it's cheaper to generate more revenue from existing customers than to acquire new ones. According to surveys, the cost of Read More...
17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

choosing customer relationship management software  When it comes to choosing the right customer relationship management (CRM) system for your business, it's important to understand all the benefits of an integrated CRM system before beginning your selection process. When you launch a CRM implementation, your choices can impact nearly everyone in your company. That's why we've created this booklet. These 17 rules of the road for CRM were collected from executives, managers, employees, and consultants who shared their experiences with us. Our goal is to Read More...
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

choosing customer relationship management software  CRM System Process | Choosing CRM System Solutions | Client Relationship Management | Compare CRM Solutions | Consumer Relationship Management | Corporate Strategy | Create CRM Software System | Create CRM Structure | Create CRM System | Create CRM System Model | Create CRM System Process | Create CRM System Solutions | Create CRM Tools | Creating CRM Software System | Creating CRM Structure | Creating CRM System | Creating CRM System Model | Creating CRM System Process | Creating CRM System Solutions | Read More...
Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

choosing customer relationship management software  Management: Evolution, Not Revolution Choosing a new customer relationship management (CRM) solution can be onerous for anyone saddled with this task. But the process of choosing a solution doesn't have to be time-consuming and tedious. Nor should it cause major upheaval in an enterprise's operations, creating significant inconvenience for users. The last thing any manager wants is apathy—or even mutiny—from disgruntled employees “forced” to use an application that doesn't suit their needs or Read More...
Cougar Mountain Software
Since 1982, 19,000 clients have turned to Cougar Mountain Software for their accounting software solutions. Cougar Mountain provides software applications for

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Quadrant Software
Quadrant Software@ develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution

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Ultimate Software
Ultimate Software delivers cloud-based human capital management (HCM) solutions that help businesses personalize talent acquisition, simplify payroll

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Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

choosing customer relationship management software  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...
Addsum Business Software
Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven

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Software Development
DataArt's software expertise spans a range of programming languages, databases, and networking systems on Windows and Unix platforms. The company has

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TIBCO Software
TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a

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Vero Software
Vero Software is a world leader in CAD CAM software with a proven track record of reliable product delivery. Vero develops and distributes software for

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webMethods Gets Active (Software That Is)
In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods

choosing customer relationship management software  Gets Active (Software That Is) webMethods Gets Active (Software That Is) M. Reed - June 7, 2000 Event Summary On Monday May 22, webMethods Inc. (NASDAQ: WEBM) announced that it will purchase Active Software, Inc. (NASDAQ: ASWX) in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods is a vendor of B2B eCommerce integration software, and the acquisition of Active allows them to extend their integration strategy for extended supply chain and business-to-business e-commerc Read More...

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