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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
change management strategy:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
change management strategy:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
change management strategy:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
-
Abstract:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
Excerpt related to
change management strategy:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
Published:
2005-10-22
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Abstract:
New analytical software tools have recently emerged to combine and condense a wealth of information that should give the
salesperson a more definitive "yes or no" answer fairly quickly when it comes to offering specific pricing, while also giving
management a higher-level view of business efficiency and (...)
Excerpt related to
change management strategy:
New analytical software tools have recently emerged to combine and condense a wealth of information that should give the salesperson
a more defini...
Published:
2006-04-04
-
Abstract:
Accenture has moved from its former identity Andersen Consulting to a new mark and strategy aligned to its competitors in
the market place. Since the arbitrators ruling in August, 2000, Accenture’s transformation has rapidly moved the organization
from being centered around four competencies to a group (...)
Excerpt related to
change management strategy:
Accenture has moved from its former identity Andersen Consulting to a new mark and strategy aligned to its competitors in
the market place. Since ...
Published:
2001-01-30
-
Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
change management strategy:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Abstract:
A quality product offering doesn't guarantee success for any up-and-coming vendor, especially in a market requiring more
awareness and depending on organizational change. While Zilliant appears to be the early market leader, its long-term success
depends on several factors. (...)
Excerpt related to
change management strategy:
A quality product offering doesn't guarantee success for any up-and-coming vendor, especially in a market requiring more
awareness and depending o...
Published:
2007-06-13
-
Abstract:
Under Invensys, Marcam has seen things change frequently including reorganizations, management changes, strategy changes,
and the loss of many employees with deep domain knowledge. (...)
Excerpt related to
change management strategy:
Under Invensys, Marcam has seen things change frequently including reorganizations, management
changes, strategy changes, and the loss of many emp...
Published:
2004-10-16
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Abstract:
SAP has developed some crucial themes as it moves forward with their PLM vision and solution strategy. Product development
lifecycles are shrinking, and managing the innovation process is becoming a broader requirement of manufacturers and retailers
alike. (...)
Excerpt related to
change management strategy:
SAP has developed some crucial themes as it moves forward with their PLM vision and solution strategy. Product development
lifecycles are shrinkin...
Published:
2006-04-21
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Abstract:
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will
accomplish this through the acquisition of a pure-play PLM vendor, or through internal technology development. (...)
Excerpt related to
change management strategy:
Oracle is in the processing of developing their product lifecycle management capabilities. The question is whether they will
accomplish this throu...
Published:
2006-02-03
-
Abstract:
Deltek recognizes that most organizations run their enterprises by using a sort of closed-loop, corrective action process.
However, most product-based businesses still need solutions to replace manual workarounds, and Deltek has embarked on a mission
to garner a one-stop-shopping portfolio. (...)
Excerpt related to
change management strategy:
Deltek recognizes that most organizations run their enterprises by using a sort of closed-loop, corrective action process.
However, most product-b...
Published:
2006-07-12
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Abstract:
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer
variable pay. This has created opportunities for a new enterprise software category called enterprise incentive management
(EIM), or incentive compensation management (ICM). (...)
Excerpt related to
change management strategy:
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer
variable pay. This has c...
Published:
2006-11-30
-
Abstract:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general approaches and company policies that set expectations and establish data management procedures, we
will explore applications and tools that help reduce the negat (...)
Excerpt related to
change management strategy:
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy.
Looking beyond general ap...
Published:
2004-03-08
-
Abstract:
Is outsourcing your HR activities the right decision for your company? Read this in-depth report to find out. As human resource
outsourcing (HRO) becomes an increasingly popular option for many HR organizations, they must inform themselves about the
benefits and challenges outsourcing brings. Find out why (...)
Excerpt related to
change management strategy:
... outsource; Develop an effective change management strategy:
helps to minimize disruptions while implementing changes; Prepare for ...
Published:
2010-03-24
-
Abstract:
It appears as though SAP feels confident now that its software solutions outside of its core ERP can stand on their own and
attract new customers. (...)
Excerpt related to
change management strategy:
It appears as though SAP feels confident now that its software solutions outside of its core ERP can stand on their own and
attract new customers.
Published:
2001-08-06
-
Abstract:
Sometimes, the enterprise applications market can produce many strange twists and turns, in addition to being tough for all
and even cruel to some. The tale of Marcam, Baan, and SSA Global, whose paths have crossed, parted, and crossed once again
since the early 2000s, might be an object case. (...)
Excerpt related to
change management strategy:
Sometimes, the enterprise applications market can produce many strange twists and turns, in addition to being tough for all
and even cruel to some...
Published:
2004-10-14
-
Abstract:
Post-implementation agility should be the goal of most companies in their enterprise resource planning (ERP) selection. However,
it is not so easy to dispel a widespread preference for the "usual suspect" ERP choices that currently stop short at post-implementation
agility. (...)
Excerpt related to
change management strategy:
Post-implementation agility should be the goal of most companies in their enterprise resource planning (ERP) selection. However,
it is not so easy...
Published:
2006-10-18
-
Abstract:
Physical asset management contributes greatly to the achievement of competitive advantages in capital intensive companies.
Particularly in the areas of productivity, quality, cost effectiveness, and risk management. If your company has a need to
manage physical assets it can benefit from a proven Total E (...)
Excerpt related to
change management strategy:
Physical asset management contributes greatly to the achievement of competitive advantages in capital intensive companies.
Particularly in the are...
Published:
2003-06-27
-
Abstract:
In future, companies will be releasing products practically every other day, due to fierce global competition, and the significance
of product lifecycle management (PLM) implementation will increase. However, it is possible to provide some guidelines for
a rigorous PLM implementation. (...)
Excerpt related to
change management strategy:
... of the strongest weapons in the arsenal of change management turned
out to ... Implementation Management. ... Formulate the strategy
for implementation, and chalk out ...
Published:
2006-07-06