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Documents related to » challenges of the event resolution nsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

challenges of the event resolution nsm  for Event Resolution , Challenges of the Event Resolution . Top 10 Requirements Identified   The Foundation of ITSM and Business Service Management   Contents   Abstract This study explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for ensuring the company does not Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

challenges of the event resolution nsm  time for testing). The challenges of managing e-banking environments, many of which have been highlighted by the Basel Committee?s Electronic Banking Group (EBG) . Improving quality of IT service in critical to quality business areas to lower operational risk and eliminate the cost of poor quality. Providing an adequate management and reporting mechanism; a real-time IT risk scorecard with quantitative risk indicators and metrics. Management Summary Introduction An estimated $12 billion has been lost in Read More...
The Sarbanes-Oxley Act May Be Just the Tip of a Compliance Iceberg
The Sarbanes-Oxley Act is not the only government regulation that enterprises must comply with. Several others make it imperative that appropriate enterprise

challenges of the event resolution nsm  Sarbanes-Oxley Act May Be Just the Tip of a Compliance Iceberg More Financial Reporting Compliance The Sarbanes-Oxley Act (SOX) might be only a tip of a compliance iceberg for many enterprises. Namely, International Financial Reporting Standards (IFRS) is another set of guidelines governing the financial statements of listed companies in Europe and other regions, which was introduced on January 1, 2005 (see Claudia Delto''s 2005 article Checking It Twice—Basel II, Sarbanes-Oxley Act, International Read More...
The Quadstone System
Quadstone sells three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship

challenges of the event resolution nsm  Quadstone System Quadstone sells three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship product—it combines customer data discovery with automated predictive modeling. Transactionhouse is used to gather data from various sources (relational databases, operational data stores, log, and flat files) into the Quadstone System and perform the necessary data transformations in order to create a single customer view. Actionhouse Read More...
The Changing Role of the CIO
No department within an organization has undergone such a profound change as that of IT. The platforms used to deliver IT products and services, the tools of

challenges of the event resolution nsm  Changing Role of the CIO No department within an organization has undergone such a profound change as that of IT. The platforms used to deliver IT products and services, the tools of the trade and skillsets required to do the job have changed. On top of all that, the IT function is now being integrated into the company’s other operations and is expected to operate as a business within a business. Overseeing this sea change is the CIO. This paper examines how the role of the CIO has been evolving to Read More...
Running and Optimizing the Business of IT: The SAP Best-practices Approach
IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep

challenges of the event resolution nsm  to address the prevailing challenges facing IT and business. Early practitioners of ITIL focused primarily on infrastructure operations. While optimizing operations remains the entry point for any IT organization seeking to modernize IT, the latest version of the framework - ITIL v3 - emphasizes the need for a more overarching service strategy that responds to the new challenges facing business today. As articulated earlier, to maintain competitive advantage, business now looks to IT as a business Read More...
Ask the Experts: What’s the Difference between ASP and SaaS?
This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS

challenges of the event resolution nsm  the Experts: What’s the Difference between ASP and SaaS? This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS models. TEC’s Take on ASP and SaaS Perhaps not surprisingly, Wikipedia’s definitions for these two terms contribute to the confusion: An application service provider (ASP) is a business that provides computer-based services to customers over a network. Software offered using an ASP Read More...
The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has

challenges of the event resolution nsm  Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively Read More...
The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach
Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions

challenges of the event resolution nsm  Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data Read More...
State of the Art in TCO: Managing the Total Cost of Ownership
Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate

challenges of the event resolution nsm  of the Art in TCO: Managing the Total Cost of Ownership Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More...
The Superstar CFO: After the Crisis
Find out in The Superstar CFO: After the Crisis.

challenges of the event resolution nsm  Superstar CFO: After the Crisis Before the recession radically altered the business landscape, the role of the CFO was already in a state of change. Now that a slow recovery is underway, how are CFOs responding to improving market conditions? Find out in The Superstar CFO: After the Crisis . In this survey report, based on interviews with CFOs in the US, Europe, Latin America, and Asia Pacific, you''ll learn how C-level finance executives are expanding their role to become critical drivers in the Read More...
The Power to Get Sales Leads into the Hands of the Right Salespeople Quickly and Efficiently
Manufacturers and service companies are facing a blackhole in sales lead management: costing sales. By using a workflow for lead and opportunity management

challenges of the event resolution nsm  Power to Get Sales Leads into the Hands of the Right Salespeople Quickly and Efficiently Manufacturers and service companies are facing a blackhole in sales lead management: costing sales. By using a workflow for lead and opportunity management, that efficiently routing and tracking sales, sales efficiency will increase and produce a bigger pipeline, and more sales will be closed. Read More...
ILM for the Enterprise: The Benefits of a Unified Approach
Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the

challenges of the event resolution nsm  for the Enterprise: The Benefits of a Unified Approach Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the importance of managing data. With the growing demand for ILM comes a variety of solutions that follow a disjointed, point product approach. By choosing an ILM software designed to scale to its needs, a business can benefit from software built on a unified platform. Read More...
Safeguarding the Enterprise at the Endpoint
In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint

challenges of the event resolution nsm  the Enterprise at the Endpoint In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint. Administrators must meet the needs of new and more demanding regulatory requirements, foil an expanding population of professional computer criminals, and prevent rapidly propagating new viruses from entering and damaging operations. Discover a solution that can help. Read More...
The TCO of BI: The QlikView Customer Experience
Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that

challenges of the event resolution nsm  TCO of BI: The QlikView Customer Experience Total cost of ownership (TCO) analysis allows organizations to provide a like-for-like comparison between various solutions for the same project. Assuming that the benefits of a project would be the same regardless of the solution, the solution with a lower TCO would therefore yield a higher ROI as well as faster payback. This IDC white paper provides a TCO analysis of the QlikView business intelligence (BI) solution. Read More...

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