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Documents related to » challenges of the event resolution itsm


Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

CHALLENGES OF THE EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts

CHALLENGES OF THE EVENT RESOLUTION ITSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

CHALLENGES OF THE EVENT RESOLUTION ITSM: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

CHALLENGES OF THE EVENT RESOLUTION ITSM: Knowledge Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and
12/12/2007

CDC Software Wins at the Pivotal Auction. Now What?Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some decisive moves is now, given that competitive pressures will not go away, but rather will intensify.

CHALLENGES OF THE EVENT RESOLUTION ITSM: Part Three will cover challenges and make user recommendations. Background It all started publicly on October 8, given that many things happened behind the scenes following Pivotal s hiring of its financial advisor, RBC Capital Markets , which, since April 2002 reviewed many strategic alternatives for the company. Pivotal announced a definitive agreement with Oak Investment Partners which would pay $1.78 (USD) cash per share for all of the outstanding shares of Pivotal. Oak also would have paid an
2/6/2004

The Greening of SaaS
The Greening of SaaS.Solutions and Other Documents to Characterize Your Purchase, In Relation To The Greening of SaaS. Traditionally, the advantage of software as a service (SaaS) is that it reduces the costs involved in installing, deploying, and supporting stand-alone software. But recent “green” initiatives have shed light on another benefit: with no hardware to purchase or software to run, SaaS applications require less energy than their on-premise counterparts. Learn how your company can benefit from the “greening” of SaaS.

CHALLENGES OF THE EVENT RESOLUTION ITSM: The Greening of SaaS The Greening of SaaS Source: Symantec Document Type: White Paper Description: Traditionally, the advantage of software as a service (SaaS) is that it reduces the costs involved in installing, deploying, and supporting stand-alone software. But recent “green” initiatives have shed light on another benefit: with no hardware to purchase or software to run, SaaS applications require less energy than their on-premise counterparts. Learn how your company can benefit from the
9/3/2009 4:37:00 PM

The Power of One
The typical mid-market company that has roughly $350 million in annual revenue, has not fully automated its business processes, and would gladly give up its legacy systems if everything could work from one server, and give the executives the information they need in the process. Another opinion in the dilemma - the one-stop shop versus best-of breed concept.

CHALLENGES OF THE EVENT RESOLUTION ITSM: The Power of One The Power of One Brion Schweers - August 27, 2003 Read Comments Introduction So many articles today discuss the capabilities of integration services and their ability to tie together information from multiple disparate systems. In the marketplace there are stand-alone products, provided by companies like Tibco and Vitria that perform these services, and it seems that all of the major ERP vendors now have an integration story of their own. The focus on integration stems from the fact that
8/27/2003

Enterprise Impact Simulation Alliances - At The Core Of EIS
C-commerce alliances are primary drivers of the demand for the predictive capabilities of Enterprise Impact Simulation. Information about IT systems is becoming more valuable than the systems themselves because it is our entry fee to the alliance model, and admission to the alliance is a prerequisite for survival of the business. IT organizations should move quickly to satisfy the new value proposition their companies require of them.

CHALLENGES OF THE EVENT RESOLUTION ITSM: successful c-commerce alliance. Alliance-driven Challenges Achieving the benefits of c-commerce requires system-to-system communication between collaborating businesses. GartnerGroup predicts that [i]n a collaborative world, enterprises must compete not only on the availability, cost and quality of their products and services, but also on the quality of the information they can publish for consumption by collaborating partners. ERP is Dead - Long Live ERP II Oct. 4, 2000. The first information
3/7/2001

Preventing Data Corruption in the Event of an Extended Power Outage
Despite advances in technology, power outages continue to be a major cause of PC and server downtime. Protecting computers with uninterruptible power supply (UPS) hardware is part of a total solution, but power management software is also needed to prevent data corruption after extended power outages. Learn about the various software configurations you can implement and the best practices that can help you ensure uptime.

CHALLENGES OF THE EVENT RESOLUTION ITSM: Preventing Data Corruption in the Event of an Extended Power Outage Preventing Data Corruption in the Event of an Extended Power Outage Source: APC by Schneider Electric Document Type: White Paper Description: Despite advances in technology, power outages continue to be a major cause of PC and server downtime. Protecting computers with uninterruptible power supply (UPS) hardware is part of a total solution, but power management software is also needed to prevent data corruption after extended power
12/4/2008 10:33:00 AM

Rewrite or Wrap-Around Old Software? Part One: Event Summary
Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support. It is going to determine whether a product is going to endure, whether it will scale to a large number of users, and whether it will be able to incorporate emerging technologies, all in order to accommodate increasingly evolving user requirements.

CHALLENGES OF THE EVENT RESOLUTION ITSM: a unique set of challenges on all enterprises looking to improve and automate their operations, and at the same time, remain poised to adapt quickly to change. With increased competition, globalization, and mergers and acquisition activity, enterprise software buyers increasingly realize that product architecture plays a key role in how quickly vendors can implement, maintain, expand/customize, and integrate their products. The product architecture is going to do much more than simply provide the
6/7/2004

The Four Ps of Food Safety
Food processors need to consider the impact of recalls and other food safety issues on brand and revenue. Olin Thompson suggests the four Ps. Food safety is in the news, and recalls are not uncommon. For the food processor, a well-publicized incident can mean major damage to its brand and its revenue—and maybe the end of the company. The greater a food company’s risk, the greater the need for a proactive food safety strategy. Olin Thompson suggests the four Ps for a food safety strategy.

CHALLENGES OF THE EVENT RESOLUTION ITSM: The Four Ps of Food Safety The Four Ps of Food Safety Olin Thompson - December 6, 2010 Read Comments Food safety is in the news, on the Web, and a frequent point of conversation. Scares and recalls are not uncommon. For the food processor, a well-publicized incident can mean major damage to its brand and its revenue—and maybe the end of the company. The greater a food company’s risk, the greater the need for a proactive food safety strategy. Food safety strategy can be summarized with “the four
12/7/2010 8:21:00 AM


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