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Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » challenges of the event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

challenges of the event resolution itsm  for Event Resolution , Challenges of the Event Resolution . Top 10 Requirements Identified   The Foundation of ITSM and Business Service Management   Contents   Abstract This study explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for ensuring the company does not Read More...
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

challenges of the event resolution itsm  address their problems and challenges, and realize their possibilities, aspirations and dreams. Source : Hewlett-Packard Resources Related to Information Technology (IT) : Information Technology (IT) (Wikipedia) ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations Information Technology (IT) is also known as : IT Management , ITIL , Computer Science , IT Service Management Suite , Information Technology Infrastructure Library , Management Information Systems , Information Read More...
The Power of Cloud ERP on the Food Processing Plant Floor
For food processing companies, a comprehensive enterprise resource planning (ERP) solution offers a clear view of what is happening on the plant floor so they

challenges of the event resolution itsm  Power of Cloud ERP on the Food Processing Plant Floor For food processing companies, a comprehensive enterprise resource planning (ERP) solution offers a clear view of what is happening on the plant floor so they can track complete genealogies. Real-time data and flexible barcode functions enable efficiencies and productivity improvements. Download this white paper to learn more about the value of using a cloud/software-as-a-service (SaaS) ERP system on the food processing plant floor. Read More...
Ask the Experts: What’s the Difference between ASP and SaaS?
This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS

challenges of the event resolution itsm  the Experts: What’s the Difference between ASP and SaaS? This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS models. TEC’s Take on ASP and SaaS Perhaps not surprisingly, Wikipedia’s definitions for these two terms contribute to the confusion: An application service provider (ASP) is a business that provides computer-based services to customers over a network. Software offered using an ASP Read More...
The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience
Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns.

challenges of the event resolution itsm  Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information Read More...
The Ghost in the Machine: Where Has Process Automation Left the Consumer?
Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of

challenges of the event resolution itsm  Ghost in the Machine: Where Has Process Automation Left the Consumer? The Ghost in the Machine: Where Has Process Automation Left the Consumer? David Clark - June 9, 2006 A Background of Conflict and Malaise There is a growing trend in business circles towards customer advocacy as a means for enterprises to manage customer experience branding. Today''s consumers are generally better informed (and in some respects more militant) than their counterparts from fifty years ago, and marketers and customer Read More...
Who Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job?
Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information

challenges of the event resolution itsm  Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job? Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information from various departments, mapping business processes, preparing a business case, interviewing stakeholders, and getting buy-in from executives and users on the project. And that’s only the beginning! But whose job is it to do all of this Read More...
The Best-of-class Strategy Makes a Return in the Cloud Era
Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report

challenges of the event resolution itsm  Best-of-class Strategy Makes a Return in the Cloud Era Irrespective of technology and choice of deployment method, companies must remain versatile in their strategies and operations to stay competitive. This report takes a look at one financial solution that enables the financial executive to have a no-compromise approach to financial modeling and applications choice; i.e., adding, keeping or changing business applications without losing control or increasing the risk of non-compliancy. Read More...
Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark
North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus

challenges of the event resolution itsm  process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus, continuous improvement of processes is imperative to remaining competitive. How close is your company to world-class? And how focused are you on process improvement? Find out how get started on a process improvement strategy that will have long-term benefits. Read More...
Seeing the Future in Discrete Manufacturing: Paving the Way for Success
The evolution of global discrete manufacturing is ongoing. How executives at manufacturing companies answer questions and anticipate what will be the right

challenges of the event resolution itsm  the Future in Discrete Manufacturing: Paving the Way for Success The evolution of global discrete manufacturing is ongoing. How executives at manufacturing companies answer questions and anticipate what will be the right answer six months, a year, or two years from now will determine the success of their company. Infor examines current industry trends and identifies what it believes to be the seven trends producing the greatest stress and change in discrete manufacturing today. Read More...
The Skillsoft Impact Analysis: The Fast Track to Gaining Powerful Insights into the Strengths and Opportunities of Your Elearning Investment
In this age of big data, decision makers on all levels are clamoring for business-driven data regarding the effectiveness of human capital investments. Hard

challenges of the event resolution itsm  Skillsoft Impact Analysis: The Fast Track to Gaining Powerful Insights into the Strengths and Opportunities of Your Elearning Investment In this age of big data, decision makers on all levels are clamoring for business-driven data regarding the effectiveness of human capital investments. Hard quantifiable evidence, like business impact or ROI, can be complex and seem out of reach in the face of rapid change and constrained L&D resources. This paper introduces a simplified process and toolkit, and Read More...
Seeing through the Fog: Managing Application Performance in the Cloud
Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk

challenges of the event resolution itsm  through the Fog: Managing Application Performance in the Cloud Much of a network professional’s time is spent in the weeds—fixing what breaks and trying to keep infrastructure humming so users don’t call the help desk. Climbing out of the weeds to take in the big picture and lay the groundwork for better future performance seems a luxury. This report introduces best practices for improving the performance of mission-critical networked applications and provides pointers for what to look for in Read More...
The Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI
The real action is in merging the influx of electronically transmitted data with existing information already being processed within the ERP system, and the

challenges of the event resolution itsm  Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI The Pain of Integrated EDI There is more to the best-of-breed versus integrated suite dilemma than mere data synchronization between two disparate enterprise applications. Electronic data interchange (EDI) capability, which for some high-volume industries like automotive suppliers has become a unpleasant required, has been made more dangerous by the level of work that must be dedicated to ensure the accuracy of incoming and outgoing Read More...
The Miracle in Detroit: Putting the ROI into ITIL
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase

challenges of the event resolution itsm  Miracle in Detroit: Putting the ROI into ITIL IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision? Read More...
State of the Art in TCO: Managing the Total Cost of Ownership
Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate

challenges of the event resolution itsm  of the Art in TCO: Managing the Total Cost of Ownership Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More...

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