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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 challenge response


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

challenge response  become more of a challenge in the future, because industry experts estimate that the volume of email for customer support will increase from 30 to 100 percent annually over the next two years. With the cost of call center service requests averaging approximately $53 per call, while email support queries cost only about $3 per message, companies will likely encourage email as the preferred means of communication. Managers need new tools to effectively manage corporate email assets flowing in and out of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » challenge response

The Challenge to Achieve Perfect Order Management


Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must cost-effectively eliminate the issues preventing on-time, accurate order fulfillment. This involves every process, including planning and forecasting, acquiring and creating accurate orders and contracts, handling order changes, and resolving fulfillment and post-delivery problems.

challenge response  Management System (Wikipedia) The Challenge to Achieve Perfect Order Management End-to-End Order Management is also known as : order management , end to end order management , sales order management system , order management software , end to end operation , invoice management , application performance management , end to end order management performance , end to end order to shipment , end to end view of order , meaningful management reports , enhances sales order processing , perfect sales order , Read More

The High-tech Supply Chain Challenge


Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). But some companies consistently outperform in the field. Find out how these companies are making their supply chains more effective and efficient by supporting sophisticated business processes with technologies like integrated enterprise resource planning (ERP) systems and demand management software.

challenge response  as : supply chain challenge , risk management , supply chain management , capabilities supply chain , human resources management , supply chain solutions , planning and execution solutions manufacturers , supply chain best practices , supply chain management best practice , industry best practices , supply chain high tech , high tech supply chain management solutions , supply chain solutions , high tech supply chain management CRM , electronics supply chain , supply chain technology . Supply chain Read More

The Instant Supply Chain Challenge


For the past few weeks, all eyes (and hearts) have been on the devastation caused by the Indian Ocean Tsunami. What is needed in a disaster like this is an "Instant Supply Chain"--ultra-rapid creation of a distribution network with coordination between the many decentralized players. To meet these challenges, relief agencies and governments can learn much from the supply chain advances made by the private sector, but the private sector can also learn from the successes and failures of these relief efforts.

challenge response  The Instant Supply Chain Challenge So what does this disaster have to do with normal supply chain challenges? A lot, I would contend. What is needed in a disaster like this is an Instant Supply Chain —ultra-rapid creation of a distribution network with coordination between the many decentralized players. To meet these challenges, relief agencies and governments can learn much from the supply chain advances made by the private sector (see this month's Feature article on Aidmatrix ). But the private Read More

Reducing Total E-mail Response Time


Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing this influx is to reduce average total e-mail response time. Learn about the three components of total e-mail response time, and find out how you can improve in each of these areas.

challenge response  can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing this influx is to reduce average total e-mail response time. Learn about the three components of total e-mail response time, and find out how you can improve in each of these areas. Read More

Stepping Up to the Challenge: CMO Insights from the Global C-suite Study


This IBM Institute for Business Value report, based on the responses from a survey of 524 CMOs, focuses on how CMOs are helping their enterprises become more “customer-activated.” Very few CMOs have made much progress in building a robust digital marketing capability. CMOs told us there are three prerequisites to being able to do this: using data analytics to get a much deeper understanding of customers, individually as well as collectively; designing rewarding customer experiences; and capitalizing on new technologies to provide those experiences smartly and efficiently.

challenge response  Up to the Challenge: CMO Insights from the Global C-suite Study This IBM Institute for Business Value report, based on the responses from a survey of 524 CMOs, focuses on how CMOs are helping their enterprises become more “customer-activated.” Very few CMOs have made much progress in building a robust digital marketing capability. CMOs told us there are three prerequisites to being able to do this: using data analytics to get a much deeper understanding of customers, individually as well as Read More

How Much Supply Chain Optimization Do We Really Need? - Part 2


Part 1 of this blog series introduced the concept of (Rapid) Response Management in the realm of supply chain management (SCM) via a software category pioneer, Kinaxis. The currently bullish Kinaxis has a number of customers that are SAP ERP customers too, and for a long time SAP was at first dismissive (or at least ambivalent) regarding the need for Response Management, as the company had its own

challenge response  Much Supply Chain Optimization Do We Really Need? - Part 2 Part 1 of this blog series introduced the concept of (Rapid) Response Management in the realm of  supply chain management (SCM)  via a software category pioneer, Kinaxis . The currently bullish Kinaxis has a number of customers that are SAP ERP customers too, and for a long time SAP was at first dismissive (or at least ambivalent) regarding the need for Response Management, as the company had its own well-known SAP Advanced Planner and Optimiz Read More

Improving Hiring Performance: The Business Case for Virtual Interviewing


Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while expanding the pool of applicants available to the customer service organization. Automating the interview process reduces recruiting costs, makes recruiters more effective, and improves overall business performance metrics, including employee retention. Read this white paper to learn more.

challenge response  Hiring Performance: The Business Case for Virtual Interviewing Virtual interviewing, an online media-rich Web and voice response technology, can overcome many of the pitfalls of recruiter-led phone interviews while expanding the pool of applicants available to the customer service organization. Automating the interview process reduces recruiting costs, makes recruiters more effective, and improves overall business performance metrics, including employee retention. Read this white paper to learn Read More

Accounting Software Selection Challenge #3: Microsoft vs. Infor (Difficulty = Basic)


I just want to make a quick point to address a popular software selection misconception. Here’s the misconception:  “The best accounting package for my business is the software that supports the most comprehensive breadth of accounting functionality.” And below are a couple of graphics from TEC Advisor (based on a hypothetical accounting software selection project) that show why this

challenge response  Software Selection Challenge #3: Microsoft vs. Infor (Difficulty = Basic) I just want to make a quick point to address a popular software selection misconception. Here’s the misconception:   “The best accounting package for my business is the software that supports the most comprehensive breadth of accounting functionality.” And below are a couple of graphics from TEC Advisor  (based on a hypothetical accounting software selection project) that show why this is flat-out wrong (click to Read More

Building an Incident Response Team (IRT)


Every enterprise must be prepared to confront an incident that threatens the security, privacy, or general operations of the company or its customers. But how is it possible to respond to an incident quickly, without interrupting corporate operations? By building an incident response team (IRT) with the right skills, authority, and knowledge to properly deal with a range of known—and unknown incidents. Find out how.

challenge response  an Incident Response Team (IRT) Every enterprise must be prepared to confront an incident that threatens the security, privacy, or general operations of the company or its customers. But how is it possible to respond to an incident quickly, without interrupting corporate operations? By building an incident response team (IRT) with the right skills, authority, and knowledge to properly deal with a range of known—and unknown incidents. Find out how. Read More

The Challenge of Securing Servers in a Health Care Environment


Server security is a key issue for the health care industry. Between an expanding body of regulations and the need for 24/7/365 system availability, it’s essential to address vulnerabilities as soon as possible. But with constant new threats, protecting your server isn’t easy. Learn about the special needs of server security in the health care environment, and how you can have comprehensive protection with no down time.

challenge response  Challenge of Securing Servers in a Health Care Environment Server security is a key issue for the health care industry. Between an expanding body of regulations and the need for 24/7/365 system availability, it’s essential to address vulnerabilities as soon as possible. But with constant new threats, protecting your server isn’t easy. Learn about the special needs of server security in the health care environment, and how you can have comprehensive protection with no down time. Read More

ProfitKey’s Rapid Response Manufacturing (v. 7.7.1) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report


ProfitKey’s Rapid Response Manufacturing (v. 7.7.1) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

challenge response  Rapid Response Manufacturing (v. 7.7.1) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report ProfitKey’s Rapid Response Manufacturing (v. 7.7.1) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download Read More

BYOD Without Tears: The Impact and Challenge for Network Engineers


Bring your own device (BYOD) is as much a sign of cultural change as it is an indicator of prevailing technology trends. But network performance and security concerns can arise when employees want to use their personal devices at work. This white paper looks at the challenges of integrating BYOD with corporate networks in a way that BYOD does not compromise connectivity or performance for established wired and wireless users.

challenge response  Tears: The Impact and Challenge for Network Engineers Bring your own device (BYOD) is as much a sign of cultural change as it is an indicator of prevailing technology trends. But network performance and security concerns can arise when employees want to use their personal devices at work. This white paper looks at the challenges of integrating BYOD with corporate networks in a way that BYOD does not compromise connectivity or performance for established wired and wireless users. Read More

Data Sheet: CarrierDesk


Communication between shippers and carriers can be a challenge, but without an automated solution specially designed for fleet management and load scheduling, it’s even more challenging. With a web portal designed to provide efficient communication between shippers and carriers, you can boost the performance of your execution, settlement, and reporting activities—with a quick return on investment (ROI). Learn more.

challenge response  carriers can be a challenge, but without an automated solution specially designed for fleet management and load scheduling, it’s even more challenging. With a web portal designed to provide efficient communication between shippers and carriers, you can boost the performance of your execution, settlement, and reporting activities—with a quick return on investment (ROI). Learn more. Read More

The Real Challenge of CRM: Employee Buy-In


Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

challenge response  Real Challenge of CRM: Employee Buy-In The Real Challenge of CRM: Employee Buy-In If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Oncontact is dedicated to providing mid-market companies with easy-to-use, quick to implement, cost-effective CRM solutions that enable you to better serve your customers and prospects. Source : Oncontact Software Resources Related to The Real Challenge of CRM: Employee Buy-In : Customer Relationship Read More