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IP Phone Buyer’s Guide
Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with

centrex phone  sales associated with IP Centrex/hosted system sales will top nearly 16 million units in 2010. Currently, vendors such as Avaya, Cisco, Nortel, Polycom, Siemens AG and ShoreTel are working hard to gobble a sizable slice of the IP phone pie. Recently, research firm In-Stat cited Cisco as a market leader for the IP phone industry, taking 43 percent of the market share with Avaya trailing at 12 percent. All this could change soon as the market becomes increasingly flooded with low-end, inexpensive, Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » centrex phone


Extending VoIP to Remote Locations: Challenges and Solutions
In the past, the growing pains of voice over Internet protocol (VoIP) centered on voice quality. However, VoIP solutions are now attractive alternatives to

centrex phone  PBX service or IP-based Centrex offering. Either way, all of the intelligence required to route and manage calls resides at a single device - thereby creating multiple potential single points-of-failure along the path between that device and remote users. Any organization seeking to ensure the reliability of VoIP service must thus confront the survivability issue. Otherwise, the business will remain vulnerable to the loss of phone service at remote offices. The analog support issue When organizations Read More
Voice over IP Manageability
The average personal computer (PC) costs an enterprise $10,000 (USD) per year to own and maintain—five times the purchase price of the hardware and software! Is

centrex phone  have outsourced everything to Centrex service, which is very expensive. You may have as many service and support contracts as sites to manage, which is highly inefficient. This patchwork of independent voice silos tends to be worse if your company has grown by acquisition, as so many have these days. The acquired sites came with established and often obsolete voice platforms. It can even be hard to find a local technician who understands these aging black boxes well enough to work on them. Worst of all, Read More
2010 SMB Phone Systems Comparison Guide
Hosted voice over Internet protocol (VoIP) services are proliferating, and small to medium businesses (SMBs) now have a better range of choices for IP telephony

centrex phone  SMB Phone Systems Comparison Guide Hosted voice over Internet protocol (VoIP) services are proliferating, and small to medium businesses (SMBs) now have a better range of choices for IP telephony. But making decisions around hosted services is different than for premise-based systems. This SMB Phone Systems Comparison Guide has been developed to help you survey the field and narrow down the best choices for the specific needs of your business. Read More
Small Business VoIP Service Providers Buyer’s Guide
Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of

centrex phone  by traditional Telcos and Centrex systems and that the advantages offered in terms of featureset and price now make VoIP systems the obvious choice for the future. For more on VoIP Service Providers, go to: http://www.voip-news.com/httpsmall-business/services/ Searches related to Small Business VoIP Service Providers Buyer's Guide : VoIP Service Providers | Internet Service Providers | Hosted Service | VoIP Service Providers Buyer's Guide | Voice Over Internet Protocol Service Providers | On-premises Read More
11 Vital Questions to Ask When Negotiating for a New Phone System
This white paper addresses vital questions to ask phone system vendors while negotiating a purchase of a new phone system. Tips include making sure your vendor

centrex phone  Vital Questions to Ask When Negotiating for a New Phone System This white paper addresses vital questions to ask phone system vendors while negotiating a purchase of a new phone system. Tips include making sure your vendor representative thoroughly understands your needs, asking about how they differ from their competitors, exploring extra costs and system compatibility, looking at technical issues that will affect speed and quality, and asking for references. Read More
Business VoIP Comparison Guide-The Best of the Best
If you’re shopping for a business voice over Internet protocol (VoIP) phone system, then it’s important you find the right provider for your unique business

centrex phone  VoIP Comparison Guide-The Best of the Best If you’re shopping for a business voice over Internet protocol (VoIP) phone system, then it’s important you find the right provider for your unique business needs. We’ve laid out the top five VoIP phone system providers for your small-to-medium-sized business to facilitate your search. Download this paper and find out the strengths of each. And get what you need to know before you buy your new business phone system. Read More
Epicor Releases New Windows Phone 8 Apps
At its recent Epicor Insights 2014 user conference, Epicor introduced two new Windows Phone 8 mobile apps—Expenses and Time Entry—designed to streamline

centrex phone  Releases New Windows Phone 8 Apps At its recent Epicor Insights 2014 user conference, Epicor introduced two new Windows Phone 8 mobile apps —Expenses and Time Entry—designed to streamline recording and improve the accuracy and efficiency of time and expense tracking for employees in the field. Research says that some 30 percent of the global workforce relies on phones and tablets to get work done on the road and more than 80 percent of workers have at least some portion of their work tasks that Read More
Matching the Correct Phone System to Your Business
Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market

centrex phone  the Correct Phone System to Your Business Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market for small-size businesses; medium-size businesses (includes both on-premises and hosted solutions); and enterprise-level businesses. This guide will help streamline your search for a new phone system, so you focus on those systems that are appropriate for your needs. Read More
Best Phone Systems for a Successful Call Center
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs

centrex phone  Phone Systems for a Successful Call Center The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness. Read More
Beginner’s Guide to VoIP
Digital phone systems that convert voice into data for transmission over data networks is the phone of the future. This white paper provides an overview of

centrex phone  Guide to VoIP Digital phone systems that convert voice into data for transmission over data networks is the phone of the future. This white paper provides an overview of voice over IP (VoIP) features and benefits. Read More
Six Easy Steps to Finding the Right Business VoIP Service
For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces

centrex phone  Easy Steps to Finding the Right Business VoIP Service For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces, customer service teams, and help desks must continually scrutinize their skyrocketing annual phone costs. Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is one of the best ways to realize cost reduction across the organization. Read More
PBX Buyer’s Guide
Private branch exchange (PBX) is a business telephone exchange for a specific business or office, rather than a system operated by an external carrier or

centrex phone  Buyer’s Guide Private branch exchange (PBX) is a business telephone exchange for a specific business or office, rather than a system operated by an external carrier or telephone company. If you are interested in purchasing a PBX phone system, this guide will help you understand the features of a PBX system, give you an idea of the different kinds of PBX systems there are, and how to find the best one for your business. Read More
Insider’s Guide to Buying a Business Phone System
Is your company paying too much for its phone service? If you’re using a big service provider and still making calls over the Public Switched Telephone Network

centrex phone  Guide to Buying a Business Phone System Is your company paying too much for its phone service? If you’re using a big service provider and still making calls over the Public Switched Telephone Network (PSTN—the traditional landline system), it probably is. Did you know you could slash up to 50% off of your company’s phone bill by changing to Voice over IP (VoIP)? In this paper, we’ll discuss what VoIP is, and how it can save your business money if you switch to it. Read More
3 Key VoIP Phone System Features and How to Use Them Effectively
Telephony is changing as internet protocol (IP)-based phone systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as

centrex phone  Key VoIP Phone System Features and How to Use Them Effectively Telephony is changing as internet protocol (IP)-based phone systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as the public switched telephone network (PSTN), and more and more companies are even choosing a hosted or cloud-based voice over IP (VOIP) solution over an installed system. Discover three key VoIP features that can help you take advantage of IP telephony. Read More

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