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A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

cem  falls under the company’s CEM Suite , and contains an interesting blend of applications ranging from sophisticated text and sentiment analysis of social media, online and internal channels, as well as multi-channel customer response applications for the contact center. It includes the following: Attensity Analyze . Based on natural language processing (NLP) , Analyze, a sentiment analysis and visualization application, provides the means to analyze customer conversations coming from over 75 million Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » cem


Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite
The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include

cem  integrates fully with Medallia’s CEM solution. The vendor touts its ease of use, as well as the ability for users to acquire fast results and distribute these results across the organization. In this regard, Borge Hal, CEO and co-founder of Medallia says that “for years, many companies have struggled to effectively understand text-based customer feedback. Companies that lack text analytics solutions devote significant resources to manually summarizing the feedback—they’re engaged in the Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

cem  , Customer Experience Management CEM , CEM Solutions , Customer Service Experience , Customer Service Manager , Customer Data Software , Retail Customer Experience , Customer Service Skills , Service Excellence Tools , Customer Service Representative , Differentiated Customer Service , Customer Service Policy . DRIVING CUSTOMER LOYALTY AND SERVICE PROFITABILITY CONTENT Executive Summary Importance of Promoting Service Excellence The Status Quo Is Not Sustainable The Shift in Emphasis in Customer Service Read More...
OpenText
OpenText provides a range of enterprise information management solutions to a global market. The company's products include Enterprise Content Management

cem  (BPM), Customer Experience Management (CEM), Information Exchange, and Discovery, among others. Tempo Social, OpenText's social business platform, offers social collaboration, Web and social analytics tools, and portal and social compliance support. OpenText was founded in 1991 and is headquartered in Waterloo, ON, Canada. Read More...
Customer Experience Management: Accelerating Business Performance
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus

cem  by customer experience management (CEM) experts, and how they can help you improve long-term loyalty. Read More...
Are Software Vendors Messing with Your Head? (The Art of Reading White Papers)
If you're researching a software selection project, you need to take full advantage of the white papers available to you. Find out about the top 10 white paper

cem  Software Vendors Messing with Your Head? (The Art of Reading White Papers) Imagine that you're at the research stage of the selection process. You're looking to get a handle on the scope of the project ahead of you and an idea of potential solutions and approaches. How are you going to do this? Or maybe you've already reached the shortlist stage of your software selection project, and you're looking for collateral information on the vendors in order to get a sense of their overall vision, their Read More...
Seven Steps to Flawless Business Intelligence
Business intelligence (BI) capabilities transform vast amounts of data into relevant information that organizations rely on to make decisions and manage

cem  Steps to Flawless Business Intelligence Seven Steps to Flawless Business Intelligence If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Business Intelligence provides organisations with the capability to present the large amounts of data tied up in application databases in formats that can be used to base effective decision-making and to give competitive advantage. Source : Colman Resources Related to Business intelligence (BI) : Read More...
TEC Brings Its CRM Evaluation Center to the Latin-American Region
Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to

cem  Brings Its CRM Evaluation Center to the Latin-American Region TEC Brings Its CRM Evaluation Center to the Latin-American Region Montreal, Canada (PRWEB) - February, 17 2006 Technology Evaluation Centers (TEC), a global company specializing in on-line services for software evaluation, launched the Spanish CRM Evaluation Center to support Latin-American companies investing in CRM, to make objective and impartial selections; the CRM market in the region is estimated in $166 million (USD), according to Read More...
A Couple of
As is the case with white papers, vendors' press releases (PR) can range from blatant bragging about the

cem  Couple of Five Procurement Commandments in a Down Economy As is the case with white papers , vendors' press releases (PR) can range from blatant bragging about the latest-and-greatest product capabilities (and other marketing fluff ) to tastefully asserting competence and educating the market about specific issues. One example of the latter would be Emptoris ' April 2008 PR on the findings   of a panel of financial and procurement experts that have worked and consulted with leading Fortune 1000 Read More...
What Makes a Good White Paper Good… (part two)
And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers

cem  Makes a Good White Paper Good… (part two) And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers who may *forget* that not everyone on the planet has the same rarified vocabulary, not mentioning the names of any jobs or fields...). 2. Audience, Audience (Stake a claim with your first paragraph). After the compelling title, the first paragraph makes or breaks audience “ affinity, ” which is Ste Read More...
How Can Fashion Companies Benefit from Lean Supply Chains?
Fashion companies need to respond quickly and strategically to major changes occurring in today’s global supply chains.Implementing a lean supply chain

cem  Can Fashion Companies Benefit from Lean Supply Chains? Fashion companies need to respond quickly and strategically to major changes occurring in today’s global supply chains. Implementing a lean supply chain management strategy can enable cost savings and more efficient operations by realigning process according to a demand-driven model. Lean supply chain management uses Web-based technologies to create and maintain dynamic supplier networks. Such networks are able to deliver the highest customer Read More...
2008 Software Re
A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to

cem  Software Re solutions A new year is upon us and with that, the word “resolution” comes to mind... res-o-l-u-tion – [ rez-uh-loo-shun n] - noun 1. a resolve or determination: to make a firm resolution to do something. 2. the act of resolving or determining upon an action or course of action, method, procedure, etc. 3. the mental state or quality of being resolved or resolute; firmness of purpose. 4. the act or process of resolving or separating into constituent or elementary parts. 5. the Read More...
How to Alienate Your Reader: Jargon, Buzzwords, Lingo, and Gobbledygook
This Is For All Us Writers Out There: Oh, and All Us Readers Too!Do you ever feel like you need a jargon buster just to understand what some companies are

cem  to Alienate Your Reader: Jargon, Buzzwords, Lingo, and Gobbledygook This Is For All Us Writers Out There: Oh, and All Us Readers Too! Do you ever feel like you need a jargon buster just to understand what some companies are saying about their software products? I know I’ve needed one, and often still do. I am a content writer and editor for TEC and the learning curve was pretty steep when I started. I mean what is functionality, scalability, dynamic lead time, run time, and then there are features Read More...
A SaaS Primer
Software-as-a-service (SaaS) solutions can be a strategic advantage to businesses, letting companies avoid costly hardware, software licenses, and complex

cem  SaaS Primer Plex Online utilizes the software as a service (SaaS) model to deliver full-blown manufacturing ERP software functions in an on-demand model. Plex online is a web-based ERP solution, requiring only a web browser to access all of the analysis and management functions of a full-featured manufacturing ERP system, designed to meet the requirements of all departments within a quality-driven manufacturer, shop floor to top floor. No hardware or software installations are required. Source: Plex Read More...
The Tolly Group
The Tolly Group provides information technology testing, evaluation, and consulting. The company publishes content that includes articles, white papers, and

cem  Tolly Group The Tolly Group provides information technology testing, evaluation, and consulting. The company publishes content that includes articles, white papers, and opinion pieces. Read More...

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