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Documents related to » cem


A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

CEM: customer experience management software, customer service experience, cem software, customer experience, customer intelligence, customer experience solutions, customer experience software, customer experience manager, customer relationship management, customer satisfaction, customer loyalty, customer satisfaction survey, customer relations, customer experience strategy, customer feedback, cem, customer relationship, customer service, sentiment analysis, customer sentiment, social media channels, LARA, LARA methodology, Attensity, Attensity Analyze, Attensity Respond, voice of the customer, .
1/12/2012 5:50:00 PM

OpenText


CEM: OpenText provides a range of enterprise information management solutions to a global market. The company's products include Enterprise Content Management (ECM), Business Process Management (BPM), Customer Experience Management (CEM), Information Exchange, and Discovery, among others. OpenText was founded in 1991 and is headquartered in Waterloo, ON, Canada.

Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite » The TEC Blog


CEM: analytics, bi, Business Intelligence, CEM, customer experience management, medallia, text analytics, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-11-2010

Customer Experience Management: Accelerating Business Performance
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty.

CEM:
9/29/2006 10:57:00 AM

Webtrends Launches Action Center » The TEC Blog


CEM: Action Center, CEM, customer behavior, customer experience, CXM, industry watch, Webtrends, Webtrends Analytics, Webtrends Streams, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-04-2013

Infor Introduces Customer Interaction Hub to the CRM Industry » The TEC Blog


CEM: CEM, CRM, customer experience management, Customer Interaction Hub, customer relationship management, CXM, industry watch, infor, Infor CRM Epiphany Suite, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-10-2012

Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

CEM: CEM, customer experience management, customer experience, CRM, customer relationship management, Benjamin Studios, value drivers, customer feedback, product engineering, performance feedback, customer feedback survey, Bruce Culbert, voice of the customer.
2/28/2007

Reconnecting with Cincom Systems
Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic rediscovers Cincom Acquire and lets its product management and product marketing team have its say. Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic discovers that Cincom Acquire isn't the old-school client-server sales product configurator he thought it was. Since about 2005, Cincom Acquire has been Web-enabled and functionally expanded to instill knowledge into sales processes (not only into engineering processes).

CEM: sales product configurator, cincom acquire, configure, price, quote software, quote-to-order software, customer interaction management, manufacturing business solutions, customer experience management, customer experience management solutions, customer experience management software, what is customer experience management, customer experience management definition, customer interaction management software, customer experience management consulting, customer experience management cem, customer experience management saas, customer experience management tool, customer experience management .
9/8/2011 12:53:00 PM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

CEM:
8/3/2009 3:20:00 PM

Differentiation through Service Excellence
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

CEM:
10/28/2008 4:55:00 PM


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