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 cdr information service provider

Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Documents related to » cdr information service provider

The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

cdr information service provider  Independent Service Providers | CDR Information Service Provider | CDR Internet Service Providers | CDR Legal Service Provider | CDR Manage Service Provider | CDR Management Service Providers | CDR Network Service Providers | CDR Online Service Providers | CDR Other Service Provider | CDR Prepaid Service Providers | CDR Professional Service Providers | CDR Qualified Service Provider | CDR Related Service Providers | CDR Shared Service Providers | CDR Support Service Provider | CDR Technical Service Read More

What Is Interconnect Billing?


When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect billing, settlements, rate sheets, and charging policies are some of the areas that need special consideration.

cdr information service provider  to download their individual CDR (s) and compare them with the accounting data. Billing system should be reliable and highly secure. It should not allow anyone to intrude into the system and view/modify sensitive information. System should also be flexible enough to adopt different changes. In case of some error(s), the system should able to delete the previous rated CDRs and should re-rate them and update the system records (according to the newly rated CDRs). Regulatory Tax Calculation There are Read More

Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

cdr information service provider  reverse logistics, return material authorization, field service management, dynamic scheduling, reverse logistics management, repair time tracking, return service exception management Read More

What Good Is Information If Nobody Sees It?


Keeping detailed historical information is a great idea in theory, but how can it be merged with current data to enable split-second decisions? Two companies partner to solve a significant problem in e-commerce.

cdr information service provider  Good Is Information If Nobody Sees It? What Good Is Information If Nobody Sees It? D. Geller and M. Reed - June 16, 2000 Event Summary Smith-Gardner builds and sells software products that pull together data from all of a company''s operational data channels. They recently announced a suite of products, collectively called Ecometry, which help online retailers collect and manage a wide range of customer and transaction data. The goal is to provide a single view of the customer data. Ecometry is Read More

Information Mapping Case Study


Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management System. The result: more efficient scheduling, integrated data management, better tracking of registration and cancellation, and an increase in seminar attendance.

cdr information service provider  Mapping Case Study Educational institutions have plenty to manage without having to make up for the deficiencies of inadequate learning management systems (LMS). Information Mapping, Inc. decided to switch from its old system to SyberWorks Training Center Learning Management System. The result: more efficient scheduling, integrated data management, better tracking of registration and cancellation, and an increase in seminar attendance. Read More

The State of Service Management


This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

cdr information service provider  service management,service enterprise,customer service,profit center Read More

Endeca Information Discovery


Oracle business intelligence (BI) tools and technology provide a broad set of capabilities for reporting, analysis, modeling, and forecasting. The Oracle solution makes BI actionable by providing business users the ability to initiate actions directly from their dashboards.Oracle Endeca Information Discovery is an enterprise data discovery platform for advanced, intuitive exploration and analysis of complex and varied data—whether structured, semi-structured, or unstructured.

cdr information service provider  Information Discovery Oracle business intelligence (BI) tools and technology provide a broad set of capabilities for reporting, analysis, modeling, and forecasting. The Oracle solution makes BI actionable by providing business users the ability to initiate actions directly from their dashboards.Oracle Endeca Information Discovery is an enterprise data discovery platform for advanced, intuitive exploration and analysis of complex and varied data—whether structured, semi-structured, or unstructured. Read More

Information Management and Collaboration


Information management systems facilitate the management of internal corporate documentation and information, Web site content, group collaboration, and learning materials. These systems are built as central repositories that hold content, metadata, accessibility and workflow rules, and supporting information. Organizations that establish processes and disciplines around these systems can ensure smooth and efficient acquisition, maintenance, delivery, and archiving of corporate content resources.

cdr information service provider  Management and Collaboration Information management systems facilitate the management of internal corporate documentation and information, Web site content, group collaboration, and learning materials. These systems are built as central repositories that hold content, metadata, accessibility and workflow rules, and supporting information. Organizations that establish processes and disciplines around these systems can ensure smooth and efficient acquisition, maintenance, delivery, and archiving Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

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Secure Information Exchange in an Insecure World


You’re already well aware that secure file delivery is key to your company’s information security. But are you one of many who don’t know how to send a file securely from one person to another? Think you know how, but aren’t sure about federal and state compliance? Knowing how to keep data secure doesn’t have to be top secret. Learn more about a delivery server that can give you confidence about your confidential data.

cdr information service provider  Information Exchange in an Insecure World You’re already well aware that secure file delivery is key to your company’s information security. But are you one of many who don’t know how to send a file securely from one person to another? Think you know how, but aren’t sure about federal and state compliance? Knowing how to keep data secure doesn’t have to be top secret. Learn more about a delivery server that can give you confidence about your confidential data. Read More

Antidot Information Search and Access Solutions


Antidot provides ready-to-use solutions for information search and access that are tailored to the specific needs of content publishers, e-merchants, and business organizations. Read the brochure and see how these software solutions have enhanced the value of the vendor’s customers’ information assets and improved their operational performance.

cdr information service provider  Information Search and Access Solutions Antidot provides ready-to-use solutions for information search and access that are tailored to the specific needs of content publishers, e-merchants, and business organizations. Read the brochure and see how these software solutions have enhanced the value of the vendor’s customers’ information assets and improved their operational performance. Read More

Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

cdr information service provider  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More

Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

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