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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » cdr independent service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

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How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

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Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

cdr independent service providers   Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

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IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

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4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

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NetSuite SRP—Catering to Both Service and Product Companies
At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based

cdr independent service providers  NetSuite SRP, NetSuite, SRP software, SRP solution, SRP, service resource planning, services and product companies, product and service companies, product- and service-based companies, next-generation SRP Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

cdr independent service providers   Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

cdr independent service providers  After-sales service,after-sales profit margins,spare parts management,enterprise service management,service parts,service parts cost,service parts pricing model,supply chain management,SCM,manufacturing industry,revenue enhancement,parts optimization,inventory cost reduction Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

cdr independent service providers   Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

cdr independent service providers  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More...
AT&T PocketNet Service Goes Wireless With Novell GroupWise
Novell’s GroupWise product is the second collaborative messaging system that has teamed with AT&T for the wireless PocketNet service. Lotus Notes currently has

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Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

cdr independent service providers  improve customer service,voice customer,customer service email,customer experience,customer care solutions,customer service training programs,business solutions,improve customer satisfaction,customer service surveys,customer loyalty training,crm software,improving customer satisfaction Read More...
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

cdr independent service providers   Read More...

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