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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » cdr compare service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

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The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

cdr compare service providers  CRM,online,Epicor,self-service,clientele,customer Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

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Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

cdr compare service providers  web,information,benefits,Surado,customer,service Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

cdr compare service providers  field service,field service management,FSM software,field service software,field service scheduling software,ServiceMax Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

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Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

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Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

cdr compare service providers   Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

cdr compare service providers  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

cdr compare service providers  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

cdr compare service providers  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

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The Insider’s Guide to Great Customer Service on the Web
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web

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Field Service Management (FSM) Software Evaluation Report
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

cdr compare service providers   Read More...
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

cdr compare service providers   Read More...

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