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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 cdr communications service providers

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

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The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

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Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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Zef Scientific Selects IFS Enterprise Service Management


IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business.

cdr communications service providers  industry-watch, IFS, field-service, fsm, mobile, crm, eam, asset-management, field-service-management Read More

Marketing, Advertising, and Communications




cdr communications service providers  Advertising, and Communications Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

cdr communications service providers  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More

Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

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The Evolution of Enterprise Resource Planning Includes Service Industries


Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional services sector industries.

cdr communications service providers  ERP,ERP for services,enterprise resource planning,service industry,best-of-breed service applications,project-oriented organizations,professional services automation,PSA,operational functionality,transactional functionality Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

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Industry Analysts on Field Service Mobility Trends


P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

cdr communications service providers  field service management, field service mobility, FSM, FSM trends Read More

Lifecycle Management is the Key to Successful Unified Communications


Unified communications (UC) is a powerful technology with a multifaceted value proposition. UC can significantly reduce the cost of communications and raise productivity by streamlining the collaboration process. The technology also enables coworkers to collaborate in real time across the extended enterprise, which includes partners, customers, suppliers and other critical constituents.

This white paper from ZK Research looks at the challenges of UC management, and the potential benefits of taking a lifecycle management approach to UC.

cdr communications service providers  Management is the Key to Successful Unified Communications Unified communications (UC) is a powerful technology with a multifaceted value proposition. UC can significantly reduce the cost of communications and raise productivity by streamlining the collaboration process. The technology also enables coworkers to collaborate in real time across the extended enterprise, which includes partners, customers, suppliers and other critical constituents. This white paper from ZK Research looks at the Read More

Level 3 Communications


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

cdr communications service providers  3 Communications There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again. Read More

Unified Communications: A Major Breakthrough That Challenges Today’s WANs


Companies implement unified communications (UC) to boost employee productivity. An approach for successful UC implementation includes an often overlooked component: the need for visibility and control of network flows due to the increased demands of UC. Learn about a network appliance that can provide visibility of network traffic, so you can prioritize and control that traffic to realize the benefits of UC.

cdr communications service providers  Communications: A Major Breakthrough That Challenges Today’s WANs Companies implement unified communications (UC) to boost employee productivity. An approach for successful UC implementation includes an often overlooked component: the need for visibility and control of network flows due to the increased demands of UC. Learn about a network appliance that can provide visibility of network traffic, so you can prioritize and control that traffic to realize the benefits of UC. Read More

IFS Field Service Management Certification Report


IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix jobs, some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management certification report now for product analysis and in-depth analyst commentary.

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ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

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SAP Field Service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

cdr communications service providers  Field Service Management ,FSM Read More