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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » cdr affordable service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

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Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

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How Wipro Transformed BT’s Release-service Introduction, Testing, and Deployment Activities
This IDC Buyer Case Study examines BT''s successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and

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7 Steps to Service-oriented Architecture
Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA), there are a few concepts it should

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Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

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E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

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Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

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Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

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A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

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Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

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Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

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Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

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How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

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ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

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