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CDC Software Wins the Pivotal Auction. Now What? Part Two: Market Impact
Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors' attempts to overcome these

cdc marketfirst  has in the past, CDC will from now on focus on mid-sized enterprises around the world across multiple industries. In a nutshell, Pivotal's management deserves kudos for a textbook example of conducting due diligence (if not reprimands for leading the company to the current difficult state of affairs), and for seemingly opting for the lesser of three evils. Thus, it can be particularly educating to examine the current state of the CRM mid-market through the rivalry between Onyx and Pivotal ever since their Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » cdc marketfirst


Why Are CRM and Analytics Intrinsically Connected?
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration

cdc marketfirst  Pivotal (now part of chinadotcom/CDC ), DoubleClick , and Aprimo are some of the providers of such functionality. By using a campaign management tool, marketers can design multilayered marketing campaigns filtered by customer segments, and use the contact center capability to reach their target through multiple channels such as phone, portals, e-mail, direct mail, and personal digital assistant (PDA). Another functional category that falls within this realm and is also widely provided for is electronic Read More
TEC Industry Watch: Enterprise Software News for the Week of August 27, 2012
SOFTWARE SELECTIONSMid-sized refractory products manufacturer selects EnterpriseIQ ERP from IQMSIndustry tags: manufacturing

cdc marketfirst  even before belonging to CDC Software, Catalyst has had somewhat conflicting offerings on its own Catalyst WMS product (which is now part of Aptean) and the professional services around SAP EWM and SAP SCM. Now, there will no longer be the reason for the 'Will the right SAP WMS product please stand up!' mantra. — P.J. Jakovljevic, Principal TEC Analyst TEC blog post (Apr 2012): A “Tell All” Chat with SAP’s SCM Product Marketing Team Red Hat acquires BPM Technology from Polymita Industry tags: Read More
Acquisitions Fuel Vendor Growth in the Enterprise Applications Field
Infor cites continued organic growth, license revenue from new customers, and install base cross-selling and up-selling as key growth drivers for the group. The

cdc marketfirst  like SSA Global or CDC Software , the China-based enterprise application vendor which would have used Geac as a beachhead to move beyond its Asia-Pacific stronghold. Geac might even have been an attractive target for Intentia for several reasons: it has a substantial installed base in North America, which Intentia needs (even with the impending Lawson merger); and a good part of Geac's installed base runs the IBM iSeries , which matches Intentia's installed base. Also, Geac's System21 installed base is la Read More
TEC Industry Watch: Enterprise Software News for the Week of April 16th, 2012
SOFTWARE SELECTIONSMiami-based flower distributor selects Sage ERP X3Industry tags: Distribution

cdc marketfirst  Partners completes acquisition of CDC Software Industry tags: Cross-industry, ERP, SCM CRM There should a sigh of relief among CDC Software's staff, partners, and customers now that the protracted ordeal with a bankrupt parent is over. Certainly, there will be some transitional growing pains and inevitable scars from the recent past, but CDC Software has a number of great IT assets, such as Ross ERP, Pivotal CRM, CDC Factory, TradeBeam, etc. The new owners are trying to get their management team together Read More
Are Manhattan Associates and RedPrairie's Paths Really Diverging?
My 2009 series on a few good supply chain management (SCM) players portrayed Manhattan Associates (NASDAQ: MANH) and RedPrairie Corporation as fierce

cdc marketfirst  base for Infor, Logility, CDC Software, Servigistics , and many other enterprise software companies, but I digress. Over a last few years these two vendors have also pursued somewhat different expansion routes from their traditional supply chain execution (SCE) realms, where they will likely face different competitors. Recently, at the National Retail Federation (NRF) Big Retail Show 2011 , I had a chance to meet with both vendors to discuss their strategies.  RedPrairie: Mission “Retail Shelf” Read More
Marketing Automation: Coming of Age Slowly
Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve

cdc marketfirst  Automation: Coming of Age Slowly Introduction The debate about the future of the marketing automation and management market, as a stand-alone sub segment of the entire customer relationship management (CRM) market, continues, partly owing to mixed signals coming from relevant point solutions providers. On one hand, recent demise, and buyout of Xchange by Amdocs (see Xchange Adds To The List Of CRM Point Solutions' Casualties ) was the last in the array of less-fortunate point players. At the time Read More
CRM for the Finance and Banking Industry - Part 1
How many different systems does a bank employee use when changing a customer’s contact information? The last time I moved and had to change my address, the bank

cdc marketfirst  financial and insurance market. CDC Software offers Pivotal CRM for finance ; and EZ Data also has a product created for this industry, but the company was recently acquired by EBIX Inc. In a future blog post, I will talk about the different offerings of the CRM vendors that tried to create products for finance and banking. Read More
TEC Industry Watch: Enterprise Software News for the Week of April 10th, 2012
SOFTWARE SELECTIONSSyspro ERP selected by rail car mobility solutions provider TrackmobileETO, Discrete manufacturing

cdc marketfirst  TEC Analyst Press release CDC Software launches Pivotal CRM for iPad As any salesperson will tell you, access to clients, products, and contacts on the road is a must. CDC is used to providing a wide range of delivery and deployment options. Now users of CDC’s Pivotal CRM can access client information on the fly with their latest option—an iPad app. —Sherry Fox, TEC HCM Analyst Compare Pivotal CRM to its competitors TEC profile for Pivotal CRM Press release Oracle's PeopleSoft Staffing 9 releases Read More
Neocase Software
Neocase Software provides customer service solutions for shared service centers and customer support operations. The Neocase customer service technology

cdc marketfirst  include Iris Capital and CDC (Caisse des Dépôts). Read More
QAD: A Software Vendor That Has Survived (if Not Thrived) in the ERP Market
QAD, a renowned provider of enterprise software solutions for midsized global manufacturers, has outlived many of its contemporaries by maintaining its

cdc marketfirst  Lawson M3 , Epicor, CDC Software (including Ross Systems and IMI ), and others, and belongs to the “Top 10” global manufacturing–oriented ERP vendors. QAD went public in 1997, and currently trades on the NASDAQ under the ticker sign “QADI.” Pamela and Karl Lopker own a majority of QAD common stock; therefore, QAD is a “controlled company” according to NASDAQ's rules. Specifically, QAD is not required to have a majority of independent directors on its board of directors, and it is not Read More
The Impact of the 'Assembler Strategy' in the Enterprise Applications Field
Infor's latest acquisitions and vertically-focused

cdc marketfirst  IBS , Ross Systems /CDC Software , Epicor Software , QAD , Glovia , and so on. Datastream Benefits Datastream's asset performance management strategy delivers value to customers by connecting critical maintenance and asset information with operational data, in order to improve organizational performance; maintenance can be subsumed under overall corporate strategy, and resources can thus be focused more accurately to enhance opportunity, and reduce risk and cost. With the advent of best practices such as Read More

IFS Defence Ltd., a joint venture between BAE Systems and IFS, recently acquired iSC, a British custom software firm. However, some product integration issues

cdc marketfirst  Pivotal (now part of CDC Software ) in 2000 (see What Is IFS Up To in the CRM Arena? ! ) represented IFS’s tacit concession that it had gone beyond its means with its too-ambitious product scope and geographic expansion. IFS aimed at further expansion in the 1990s: hoping to gain a fast US beachhead by converting its customer base from the Time-Critical Manufacturing (TCM) product to its own enterprise applications, IFS bought US-based ERP vendor Effective Management Systems (EMS). However, customer Read More
What to Expect from Your WMS
Today, companies are facing tougher competition and increasing service level requirements, all while balancing growth with shorter phase-in/phase-out cycles for

cdc marketfirst  and local outlets. Source: CDC Software Resources Related to What to Expect from Your WMS : Warehouse Management System (WMS) (Wikipedia) What to Expect from Your WMS Warehouse Management System is also known as : WMS Solutions , Warehouse Inventory Management Systems , WMS Software , Warehouse Management Software System , WMS Tools , WMS Functionality , Warehouse Management System Providers , WMS Vendors , Real-time WMS Solution , Warehouse Management System Transactions , WMS Provider , Managing WMS , Read More
TEC Industry Watch: Enterprise Software News for the Week of May 14th, 2012
SOFTWARE SELECTIONS @ IMPLEMENTATIONSGirl Scouts of the USA selects NetSuite ERPIndustry tags: Non-profit organizations

cdc marketfirst  with Ross ERP of CDC Software. The company's key expectations for the new software include facilitating business growth, improving efficiency and compliance, reducing costs, and mitigating risks. Certain data quality validation processes are also slated for improvement, and traceability will be increased. Ross ERP is a software designed for such types of businesses, and is certainly capable of supporting process manufacturing specifics. See my recent Certification Report for more details on Ross Read More

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