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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

call  Call Center Buyer’s Guide Call Center Buyer’s Guide Source: InsideCRM Document Type: Checklist/Guide Description: A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » call


Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

call  a Call-centric CRM? Source: Call Pro CRM Document Type: White Paper Description: Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria Read More...
Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

call  a Call-centric CRM? Source: Call Pro CRM Document Type: White Paper Description: Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria Read More...
HP: Why Not Just Call It “e-Vectra.com”?
HP succumbing to the trend for simple, sealed case PC’s, will release the e-Vectra in April. E-look before you e-leap.

call  HP: Why Not Just Call It “e-Vectra.com”? HP: Why Not Just Call It “e-Vectra.com”? C. McNulty - April 11, 2000 Read Comments Event Summary [PCWeek - 22 February 2000] Hewlett-Packard Co. [NYSE:HWP] today joined the industry movement toward low-cost, legacy-free desktop PC systems by unveiling its e-Vectra corporate desktop line, the company s first e-PC product designed for the workplace. The dictionary-sized computer tower features a new look and weighs just under 8 pounds, making it about 75 Read More...
Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

call  everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center. Purchasing CRM for Contact Centers style= border-width:0px; />   comments powered by Disqus Related Topics:   Software Discovery,   Call Center,   Channel Read More...
Reconciliation: A Basis for Interconnect Settlements
When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for resolving these errors, comprehensive reconciliation solutions do exist that focus on the issue from a billing perspective.

call  different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for resolving these errors, comprehensive reconciliation solutions do exist that focus on the issue from a billing perspective. Reconciliation: A Basis for Interconnect Settlements style= border-width:0px; />   comments powered by Disqus Related Topics:   Time,   Billing,   and Invoicing,   Telephony,   Call Read More...
Hosted VoIP Buyers Guide
If you’re looking for ways to trim costs at your business, you might want to consider opting for a hosted voice over Internet protocol (VoIP), or virtual private branch exchange (PBX) phone system. In a hosted setup, the system is provided and managed by an outside service. Learn how hosted services can give your small business the veneer of a big company with a sophisticated and comprehensive telephony system.

call  business,   voip,   call center,   my ip,   sip,   asterix,   isp,   phone service,   google voice,   voice mail,   phone call,   voicemail,   bluetooth headset,   internet business,   telephone directory,   video conference Source: CompareBusinessProducts.com Learn more about CompareBusinessProducts.com Readers who downloaded this white paper also read these popular documents! Sales Process Map Best Practices for ERP Implementation TEC 2013 Supply Chain Management Buyer’s Guide Talent Read More...
Phone Systems Market Primer
Despite a voice communication system’s critical role in an enterprise, many people aren’t aware of the myriad available options and recent developments in the voice communication market. This primer provides insight into this market for potential buyers, decision makers and other stakeholders. It covers key aspects of business phone systems that you should understand before you decide to purchase.

call  linksys,   uc,   call center,   alcatel,   sip,   phone numbers,   phone service,   google voice,   voice mail,   voicemail,   isdn,   reseller,   telefonia,   telemarketing,   telephone directory Source: Focus Research Learn more about Focus Research Readers who downloaded this white paper also read these popular documents! Sales Process Map Best Practices for ERP Implementation TEC 2013 Supply Chain Management Buyer’s Guide Talent Management for Small and Medium-size Businesses: Steer Read More...
Business VoIP Buyer’s Guide
Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system.

call  VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system. Business VoIP Buyer’s Guide style= border-width:0px; />   comments powered by Disqus Related Topics:   IP Telephony/Voice over IP (VoIP) Related Keywords:   CompareBusinessProducts.com,   telephone,   voice,   voip,   call center, Read More...
What the CEO Needs from Human Resources
The current economic environment has forced chief executive officers (CEOs) to focus almost all of their attention on revenues and profitability. They must be very aware of what competitors are doing—and competitors can be anywhere in the world. And, they need to be aware of changing regulations and tax issues. Find out what executives need from human resources (HR) to make well-informed decisions about their workforce.

call  workforce management tools,   call center workforce management,   workforce management call center,   workforce management systems,   total workforce management system,   contingent workforce management,   workforce management tool,   workforce management solution,   blue pumpkin workforce management,   call center workforce management software,   workforce management software solution,   iex workforce management,   workforce management jobs,   workforce management magazine,   workforce Read More...
Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

call     Telephony,   Automatic Call Distribution (ACD),   Interactive Voice Response System (IVR),   IP Telephony/Voice over IP (VoIP) Related Keywords:   Focus Research,   voip,   sip,   voip phone,   acd,   ivr,   voip software,   free voip,   sip phone,   voip phones,   business voip,   ip telephony,   sip voip,   voip call,   voip calls,   voip gateway,   business phone systems,   voip telephone,   business phone system,   unified messaging,   voip system Source: Focus Research Read More...

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