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Agile Information Systems: Conceptualization, Construction, and Management
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.


Documents related to » call quality


Quality Management
Quality Management. Search for White Papers and Other Software Related to Quality Management. In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not always easy. For success, quality awareness must begin at the conception of the product and continue throughout the various stages of its development. To improve in this area, many manufacturers are now adopting the total quality management (TQM) approach.

CALL QUALITY:
7/3/2007 1:15:00 PM

Data Quality Basics
Bad data threatens the usefulness of the information you have about your customers. Poor data quality undermines customer communication and whittles away at profit margins. It can also create useless information in the form of inaccurate reports and market analyses. As companies come to rely more and more on their automated systems, data quality becomes an increasingly serious business issue.

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10/27/2006 4:30:00 PM

Data Quality: A Survival Guide for Marketing
Data Quality: a Survival Guide for Marketing. Find Free Blueprint and Other Solutions to Define Your Project In Relation To Data Quality. The success of direct marketing, measured in terms of qualified leads that generate sales, depends on accurately identifying prospects. Ensuring data accuracy and data quality can be a big challenge if you have up to 10 million prospect records in your customer relationship management (CRM) system. How can you ensure you select the right prospects? Find out how an enterprise information management (EIM) system can help.

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6/1/2009 5:02:00 PM

Data Quality: Cost or Profit?
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.

CALL QUALITY: business intelligence architecture, business intelligence data warehouse, change data capture, customer data, customer data integration, data cleaning, data cleaning software, data cleansing, data cleansing data, data cleansing definition, data cleansing service, data cleansing services, data cleansing software, data cleansing solution, data cleansing solutions, data cleansing strategy, data cleansing tool, data cleansing tools, data mart, data mining and warehousing, data model, data quality open source, data scrubbing, data ware house, data warehouse, data warehouse appliance, data .
3/8/2004

Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

CALL QUALITY: CRM, sales, marketing, telemarketing, call-centric, CallPro CRM.
2/27/2012 11:09:00 AM

Improving Business Efficiency with Digital Dashboards
The Business Value of Business Service Management. Browse & Download Free IT White Papers on Business Value of Business Service Management. As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.

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10/3/2005 12:37:00 PM

Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st century.

CALL QUALITY: call center as corporate information hub, call center information, call center business, call center books, it call center, business call center, call center articles, call center how to, call center network, call center book, it call centers, how to make a call center, how to get call center clients, call center purpose, call center company profile, call center article, call center s.
6/28/2012 4:26:00 PM

The Hidden Role of Data Quality in E-Commerce Success
Successful e-commerce relies on intelligible, trustworthy content. To achieve this, companies need a complete solution at their back- and front-ends, so they can harness and leverage their data and maximize the return on their e-commerce investment.

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1/4/2003

Case Study: Quality Bicycle Products
With rapid growth and revenues exceeding $100 million (USD), Quality Bicycle Products is under increasing pressure to meet demand. To keep driving growth, QBP realized its forecasting capabilities and performance would need to be optimized. To help meet the needs of these efforts, QBP began looking at an inventory and demand planning solution. Discover more about the supply chain management (SCM) solution it chose.

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6/18/2009 2:32:00 PM

Secure Analytics: Maximizing Data Quality and Minimizing Risk for Banking and Insurance Firms
Do you use real customer profiles and statistics to drive marketing efforts, or real employee data for salary or benefit analysis? While these activities are critical to success, they can put you at risk for a data breach. But with a data security system, you can maintain the data’s original properties, while giving clearance for key business activities to proceed. Learn how to assure your sensitive data is protected.

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6/19/2009 12:31:00 PM

Going Home—Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

CALL QUALITY: call center, remote, recruiting, agent, remote call center, call center software, call center services, call center training, call center solution, customer service call center, service call center, service call centers, home call center, work at home call center, home agent call center.
4/19/2012 8:20:00 AM


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