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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call quality


Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

call quality  for Call Center Challenges Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels and reducing queuing and routing times have always been on the list of challenges for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Municipalities

In this model, we assume the municipality controls water, sewers and roads. We assume also that it collects municipal or county taxes and manages many of its own assets such as vehicles and water treatment plant. ERP software for Municipalities nearly always includes Finance, Customer Care and Billing For a complete municipal ERP suite, the following modules are usually included: - Human Resources - Maintenance Management - Asset Management - Project Management ( including Grant Management) - Quality Management - Analytics - Product Technology Of the above, Project and Quality Management modules may not be required for smaller Municipalities.    

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Documents related to » call quality

Six Steps to Manage Data Quality with SQL Server Integration Services


Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business decisions. Faulty data also hinders the successful integration of data from a variety of data sources. But with a sound data quality methodology in place, you can integrate data while improving its quality and facilitate a master data management application—at low cost.

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Scalable Data Quality: A Seven-step Plan for Any Size Organization


Every record that fails to meet standards of quality can lead to lost revenue or unnecessary costs. A well-executed data quality initiative isn’t difficult, but it is crucial to getting maximum value out of your data. In small companies, for which every sales lead, order, or potential customer is valuable, poor data quality isn’t an option—implementing a thorough data quality solution is key to your success. Find out how.

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Extending Quality's Reach to Manage Quality in the Supply Chain


Quality does not start at the receiving dock and end at the shipping dock. The focus on the supply chain demands that the quality department be involved from the beginning to the end of the supply chain.

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Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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New Arena PLM Offering Handles Quality


Cloud-based PLM software provider Arena Solutions recently announced Arena Quality, a new solution that aims to better organize quality processes at high-tech companies. Quality processes are now directly connected to the product record in Arena PLM, which provides everyone with visibility into quality issues to rapidly identify, capture, collaborate, and resolve product quality problems.

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A Quality and Compliance Training Road Map for Emerging FDA-regulated Companies


A Quality and Compliance Training Road Map for Emerging FDA-Regulated Companies Emerging life science companies face the same compliance and regulatory pressures as larger ones. Companies that outsource sales and operational functions need to disseminate training on key policies, procedures, and regulations to a wide audience—without the benefit of a dedicated training team. These companies demand solutions that automate the quality training effort without compromising the entire quality program.

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Quality Engineering and Software Technologies, Inc.


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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How to Develop, Maintain, and Support a Quality Management and Development Process


The task of defining test plans, acceptance criteria, and testing deliverables and processes for any software development effort can raise many challenges. Choosing a tool to help support these practices not only can help to alleviate the burden placed on those involved, but it can add efficiency, organization, and the foundation for success. Find out how one company benefited from implementing a quality initiative.

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Avinor Selects IFS for Quality Assurance Reporting


IFS recently announced that Avinor has chosen IFS solutions for health @ safety, quality assurance (QA), and risk management to streamline HSEQ-related (health, safety, environment, and quality) reporting. Avinor is a state-owned company that is responsible for planning, developing, and operating the Norwegian airport network. Avinor operates 46 airports in Norway, including air traffic control

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