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Software Functionality Revealed in Detail
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 call processing


Development of an Internet Payment Processing System
This article describes the author's experience with the development of the first Yugoslav Internet payment processing system. The system's architecture is very

call processing  of a remote procedure call made at the merchant's site. Based on success/failure at this step, post-processing is executed at the merchant's site. The purchase order is completed, and goods and services are delivered (e.g., MP3 file is downloaded). Implementation of such e-commerce applications is not an easy task. A transaction consists of multiple applications executed at multiple computers across the Internet. The chain of events may be broken at any step, at any time, and for any reason (e.g., power

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Why .NET Technology Is Important for ERP


.NET technology is a wake-up call, and some people are sleeping through it! Remaining competitive means mission-critical software systems, such as enterprise resource planning (ERP) applications, must be designed from the ground up for connectivity and integration. But software developers don’t advertise their shortcomings, and some ERP vendors—and by association, their customers—are being left behind.

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Soffront CRM


The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM.  

call processing  soffront crm,soffront software,on demand crm,crm contact management,help desk crm,call center crm,support crm Read More

KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part One


TEC senior analyst P.J. Jakovljevic attended the KANA Connect conference, and reports on the company's recent acquisition by Verint, with an in-depth look at what the combined companies will be able to offer to customers in terms of customer service and workforce management.

call processing  part on the company’s call interaction recording and speech and voice analytics capabilities, this part of Verint’s business came from a slew of acquisitions, including: CM Insight Limited , a U.K.-based, customer management consultancy Mercom Systems Inc. , a provider of interaction recording and performance evaluation, i.e., enterprise feedback management (EFM) survey solutions for small and medium business (SMB) contact centers and public safety centers (see Figure 1 for typical EFM use cases) Read More

Taking Stock of Infor’s HCM “Inventory Items” - Part 2


Part 1 of this blog series started by expressing the “New Infor” sentiments (backed up with concrete examples and rationale) following my recent attendance of Inforum 2012. Then the article provided some historical background and described the lineage of the products that currently form the Infor10 HCM portfolio. The article also detailed some technical and organizational issues on both the

call processing  worldwide Response time and call resolution (preferably first time resolution) Indeed, nowadays it is not simple to acclimate new-hires to drive Day One productivity and long-term retention, automate workflow for management and key stakeholders, and unify all relevant data and systems, while complying fully with policies, laws, and regulations. Riding the Shared HR Services Wave Research has also shown that centralizing benefits, payroll, and other HR functions can save money and improve customer service Read More

Acuity, Inc.


Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat programs, but it has sold off its ichat product line and redesigned its technology for corporate customer service use. Customers include Lucent and drugstore.com. Acuity is a subsidiary of software maker Quintus Corporation.

call processing  makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat programs, but it has sold off its ichat product line and Read More

Rethinking Customer Service: The Call Center as Corporate Information Hub


At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st century.

call processing  Customer Service: The Call Center as Corporate Information Hub At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st Read More

Cost and Pricing Models in Food and Beverage Processing: Seeing the Forest through the Trees


Lost sight of your bottom line? Product pricing not in step with your actual costs? So busy trying to stay on top of cost behavior that you can’t keep your costs under control? Cost and pricing models, as part of an enterprise resource planning (ERP) system, can help you better understand your costs. Put corrective measures into motion before problems occur—and save your food and beverage enterprise time and money.

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Last Call - 12th Vendor Shootout for ERP - Dallas, TX: 12-13 Oct 2011


The 12th Vendor Shootout for ERP. Dallas, Texas, USA. October 12-13, 2011. Dallas Marriott Quorum. Manufacturers and distributors:There are only a ...

call processing  Call - 12th Vendor Shootout for ERP - Dallas, TX: 12-13 Oct 2011 Last Call - 12th Vendor Shootout for ERP - Dallas, TX: 12-13 Oct 2011 Last call—only a few spaces left! The 12th Vendor Shootout for ERP Dallas, Texas, USA October 12-13, 2011 Dallas Marriott Quorum Manufacturers and distributors: There are only a few spaces remaining for the 12th Vendor Shootout™ for ERP. Save time, money, and weeks of engagement by seeing eight leading ERP vendors demonstrate their cutting-edge ERP systems under Read More

Case Study: Groeb Farms Cuts Processing Time by 600-plus Hours Annually, Reduces BRC Mock Recall Time by 75 Percent


Groeb Farms, Inc. is the world’s largest industrial and foodservice processor of honey. It needed an ERP solution that would standardize reporting, streamline processes, improve communications, and enable the sharing of best practices across the enterprise. Read the case study and see how Plex Online helped Groeb Farms achieve these goals and the prestigious British Retail Consortium (BRC) food safety standards certification.

call processing  Annually, Reduces BRC Mock Recall Time by 75 Percent Groeb Farms, Inc. is the world’s largest industrial and foodservice processor of honey. It needed an ERP solution that would standardize reporting, streamline processes, improve communications, and enable the sharing of best practices across the enterprise. Read the case study and see how Plex Online helped Groeb Farms achieve these goals and the prestigious British Retail Consortium (BRC) food safety standards certification. Read More

CallPro CRM


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

call processing  Pro CRM Read More

CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture


To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy that is correlated with success. An interactive version of this assessment is included with this article.

call processing  Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture Featured Author - Glen S. Petersen - October 22, 2004 Review In the previous article of this series (see Searching And Establishing The Business Parameters Of CRM ) it was established that customer relationship management (CRM) is an industry where the technology has outpaced the sophistication of the Read More

Case Study: Meyn Radically Simplifies Its Quotation Process


Dutch company Meyn experienced rapid growth to become the world’s leading manufacturer of poultry processing equipment. But its quote production process still lagged behind—often taking up to a week to produce a quote. Meyn realized that it needed a configure, price, quote (CPQ) tool that would allow the sales team to quote quickly at the initial stage of the sales cycle and that would be able to generate detail for those cases that were further along. Read up on the benefits Meyn achieved with the Tacton CPQ tool.

call processing  Study: Meyn Radically Simplifies Its Quotation Process Dutch company Meyn experienced rapid growth to become the world’s leading manufacturer of poultry processing equipment. But its quote production process still lagged behind—often taking up to a week to produce a quote. Meyn realized that it needed a configure, price, quote (CPQ) tool that would allow the sales team to quote quickly at the initial stage of the sales cycle and that would be able to generate detail for those cases that were Read More

Processing Complex Events (During these, oh well, Complex Times) - Part I


The worn-out saying about how we learn new things every day applies to this blog topic too. Namely, my interest in Progress Software Corporation has long been due to its renowned OpenEdge development platform. Indeed, many enterprise resource planning (ERP) and other applications providers leverage (embed) OpenEdge as Progress Software partners. Sure, I also follow and have recently written about

call processing  result, the company has historically focused on financial markets and specifically financial trading systems where real-time event-based trading systems are in high demand. The capital markets segment has indeed proven to be an early proof point for the Apama CEP platform. Apama’s design philosophy and architecture were intended to provide a platform that allows traders to quickly develop and deploy distinctive proprietary strategies that exploit these opportunities and mitigate risks. In addition to Read More

Datamodes


DataModes, Inc. offers integrated data processing solutions that include 30 software modules for accounting, order processing, manufacturing, and equipment service. The software runs on most operating systems, including Windows NT/2000, Novell, LINUX, SCO Unix, and AIX Unix. The systems have been truly multi-user since 1983, allowing hundreds of users to work interactively on the system. Key applications include: Wholesale Distribution (mail order, all types of wholesalers), Equipment Sales & Service (copy machines, computer system, telephone systems, automotive repair), Manufacturing (repetitive and job shop made-to-order), Chemical, Pharmaceutical, Food (lot tracking, hazardous materials, batch blending).

call processing  DataModes, Inc. offers integrated data processing solutions that include 30 software modules for accounting, order processing, manufacturing, and equipment service. The software runs on most operating systems, including Windows NT/2000, Novell, LINUX, SCO Unix, and AIX Unix. The systems have been truly multi-user since 1983, allowing hundreds of users to work interactively on the system. Key applications include: Wholesale Distribution (mail order, all types of wholesalers), Equipment Sales & Read More