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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 call handling platforms


You Still Need ERP, Even If Naysayers Say You Don’t
After coming across the Forbes article The End Of ERP and quite a few spin-off articles about the imminent death of ERP, I became somewhat concerned about how

call handling platforms  vendors to answer the call by offering complete and yet flexible offerings if they wish to maximize their market presence. And while a business may be able to address most of its requirements with a given ERP solution, the solution vendor needs to leave room for external solutions to complement its functionality. Businesses do need ERP in order to function but they have no need for solutions that box them in. Final Thoughts The notion of ERP has grown significantly since its beginning and has

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Talent Management

Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This talent management model includes functionality for recruitment and staffing management, personnel management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning. 

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Documents related to » call handling platforms

Workforce Scheduling and Optimization: The Missing Link on the Shop Floor?


Today’s manufacturers must be able to promptly cater to customer fluctuations in demand and maintain profitability. With agile workforces, companies have a real-time supply chain and produce/deliver only what is required at the best possible cost. Learn about the challenges facing manufacturing companies, as well as the benefits of implementing a workforce managing system that offers automated workforce scheduling and optimization.

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3M Wraps Up HighJump, While Retalix Shops OMI International Part Three: Challenges and User Recommendations


Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue to receive acceptable support and service from their providers within these new arrangements.

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Can Lilly Software Get More VISUAL?


Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its strong offerings and efficient distribution model for its target niche. However, the future is not going to be quite so bright unless the company overcomes serious challenges.

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Microsoft’s Underlying Platform Parts for Enterprise Applications: Somewhat Explained - Part 2


Part 1 of this blog series concluded that Microsoft would not converge all of its diverse Microsoft Dynamics  product lines into a single enterprise resource planning (ERP) solution. Rather, the vendor has been attempting to leverage the best practices and technologies across all of the products, where possible. The idea is to deliver applications that have the following characteristics: are

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uMind


A provider of intelligent e-learning systems, uMind combines e-learning and artificial intelligence (AI). Enhanced with AI, uMind platforms can estimate, control, and anticipate learner behavior. The solutions can assist and guide the learner throughout the course and provide real-time feedback. They have the ability to add supplementary material to the initial course to increase the learner's understanding. Rather than delivering pre-canned, one-size-fits-all courses, uMind platforms can adapt training to each learner’s existing knowledge base, skill-gaps, preferred cadence, and learning style. For over then years, uMind has been developing e-learning solutions from its downtown location in Montreal, Quebec (Canada). Among the company's clients are various government agencies in Quebec and Canada, as well as McGill University, Hautes Etudes Commercials (HEC) Montreal, RSM Richter, Canarie, and IHET.

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Off-shoring: Are You Getting Your Money's Worth?


Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something to protect themselves against disappointments.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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Teradata


Teradata is a provider of analytic data platforms, marketing and analytic applications, and consulting services. Teradata helps organizations collect, integrate, and analyze their data so they can know more about their customers and their business. 

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2013 TEC Market Report: Social Business Platforms


What do you get when social networking and business collide? According to CRM analyst Raluca Druta, you get an explosion of new ways to collaborate and innovate. Emerging social technology tools are inspiring software vendors to design social business platforms that are changing the way companies manage employees, develop products, and interact with customers. Download this report for an overview of the business need for social business platforms and a look at several software vendors who are innovating in this space.

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Using CRM to Boost Call Center Performance


Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.

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