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Documents related to » call handling platforms


E-commerce Platforms: A B2C Vendor Landscape
E-commerce technology continues to evolve rapidly. Research conducted in 2008 indicated that 46 percent of retailers interviewed expected to upgrade their implementation of e-commerce technology by the end of 2010. This report identifies and evaluates e-commerce platform vendors on the basis of functionality and market impact, calls out key issues in e-commerce for retail, and provides a quantitative ranking of vendors.

CALL HANDLING PLATFORMS: functionality and market impact, calls out key issues in e-commerce for retail, and provides a quantitative ranking of vendors. E-commerce Platforms: A B2C Vendor Landscape style= border-width:0px; />   comments powered by Disqus Related Topics:   E-commerce,   Business-to-Consumer Web Sales Related Industries:   Wholesale and Retail Trade Related Keywords:   IBM,   e-commerce,   ecommerce,   web ecommerce,   ecommerce site,   ecommerce website,   retail industry,   ecommerce solution,  
4/9/2010 12:13:00 PM

2013 TEC Market Report: Social Business Platforms
Emerging social technology tools are inspiring software vendors to design social business platforms that are changing the way companies manage employees, develop products, and interact with customers. What do you get when social networking and business collide? According to CRM analyst Raluca Druta, you get an explosion of new ways to collaborate and innovate. Emerging social technology tools are inspiring software vendors to design social business platforms that are changing the way companies manage employees, develop products, and interact with customers. Download this report for an overview of the business need for social business platforms and a look at several software vendors who are innovating in this space.

CALL HANDLING PLATFORMS: social business platforms, social CRM, social customer relationship management, social people management, social product develeopment.
6/25/2013 3:38:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

CALL HANDLING PLATFORMS: Call Center Buyer’s Guide Call Center Buyer’s Guide Source: InsideCRM Document Type: Checklist/Guide Description: A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you
11/13/2007 5:13:00 PM

Moxie Software: Handling “Big Knowledge” » The TEC Blog
the power of employees’ so-called tribal knowledge to both reduce costs and deliver improved customer experiences. Key features of Social Knowledgebase include the following: Collaboration portal : for user profiles, expertise finder, activity streams, groups, projects, ideation, discussions, blogs, wikis, and mobile support Search : for federated results from a variety of enterprise repositories such as intranet Web sites, file systems, and databases Content workflow : to promote crowdsourced answers

CALL HANDLING PLATFORMS: collaboration, collaboration spaces, CRM, customer service, industry watch, knowledge management, moxie software, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-05-2013

Vendor Review: SecureWave Protects Microsoft Operating System Platforms
The traditional approach to network intrusion management is to detect an intrusion, analyze it, and then works toward eradicating it. By buckling down your host security, securing the input/output devices, and intercepting Trojan executables, SecureWave can prevent intrusions from happening up front.

CALL HANDLING PLATFORMS: the stack (1) . Typically buffer overflow vulnerabilities are caused by sloppy coding practices when no bounds checking is done on the length of input variables, arrays, and arguments. A common network attack technique used by hackers is to inject Trojan executables into target networks that then send them information about the target network. Some of the programs hackers try to inject on target networks are password cracking utilities, and other programs that given them information about the users,
3/2/2002

The Best-of-class Financial Systems Strategy: An Alternative to ERP Platforms
This white paper features insight about the issues facing companies that need an adaptable financial system but not necessarily a full-blown enterprise resource planning (ERP) solution. Also featured in this white paper: suggestions for identifying financial system functionality that will support your organization’s changing processes, and a descriptive checklist for soliciting such information.

CALL HANDLING PLATFORMS: financial systems strategy, erp platform, financial system functionality, best-of-class financial applications, best-of-class systems strategy, unit4, coda financials, unit4 coda, unit4 software, unit4 business software.
9/7/2012 2:09:00 PM

Answering the Call: Emerging Best Practices in Consumer Mobile
The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews, scanning capabilities, full commerce, and more. Download this white paper to learn more about the state of consumer mobile in retail today, as well as the mobile use cases that retailers have currently deployed. Download now.

CALL HANDLING PLATFORMS: Answering the Call: Emerging Best Practices in Consumer Mobile Answering the Call: Emerging Best Practices in Consumer Mobile Source: SAP Document Type: White Paper Description: The short list of what retailers need from first-generation mobile capabilities is surprisingly long, spanning deep product information, ratings and reviews, scanning capabilities, full commerce, and more. Download this white paper to learn more about the state of consumer mobile in retail today, as well as the mobile use cases
3/4/2011 3:24:00 PM

Optimizing Payment Platforms For Profitability and Commercial Success
The underlying challenge facing financial institutions is serving today’s mobile, security-conscious, and loyalty-reluctant customers. However, many financial institutions are trapped by legacy systems and islands of in-house development. How can they customize their payment platforms quickly, easily, and cost-effectively to unlock the opportunities that new market dynamics offer? Download this report to find out.

CALL HANDLING PLATFORMS: open payment platforms, adaptive payments, pci data security standard, payments api, pci data security, pci dss compliance, pci security standards, online credit card processing, pci standards, pci compliance, credit card processing.
9/7/2011 7:44:00 AM

Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

CALL HANDLING PLATFORMS: a Call-centric CRM? Source: Call Pro CRM Document Type: White Paper Description: Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria
2/27/2012 11:09:00 AM

Best Phone Systems for an Effective Call Center: Editor’s Top Picks
Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

CALL HANDLING PLATFORMS: Systems for an Effective Call Center: Editor’s Top Picks Best Phone Systems for an Effective Call Center: Editor’s Top Picks Source: Wheelhouse Enterprises Document Type: White Paper Description: Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve
1/23/2013 12:03:00 PM

About CustomerFirst
CustomerFirst contains the service support, help desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer.

CALL HANDLING PLATFORMS: desk, problem resolution, and call center functionalities of the CustomerFirst Enterprise Software Suite. It manages the flow of work through the organization from the time a request or issue is reported, until it is completed or resolved. CustomerFirst also allows you to track the history of every touch point that you have with your customer. About CustomerFirst style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Contact Management
4/29/2005 9:33:00 AM


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