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Talent Management
Talent Management
Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of...
 

 call handling platforms


You Still Need ERP, Even If Naysayers Say You Don’t
After coming across the Forbes article The End Of ERP and quite a few spin-off articles about the imminent death of ERP, I became somewhat concerned about how

call handling platforms  vendors to answer the call by offering complete and yet flexible offerings if they wish to maximize their market presence. And while a business may be able to address most of its requirements with a given ERP solution, the solution vendor needs to leave room for external solutions to complement its functionality. Businesses do need ERP in order to function but they have no need for solutions that box them in. Final Thoughts The notion of ERP has grown significantly since its beginning and has

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Enterprise Marketing Management (EMM) RFI/RFP Template

Marketing Automation, Resource Management, Digital Asset Management, Financial Management, Reporting and Analysis, Configuration Points, Integration Points, Platforms, Security, Administration, Lea... Get this template

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Talent Management
Talent Management
Talent management solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of...

Documents related to » call handling platforms

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

call handling platforms  manage customers calling into call centers and then subsequently conduct case management. But even for that, Sword Ciboodle does not have a strong KM offering, compared with, say, Oracle/InQuira, Consona CRM, or eGain. While the vendor’s geographic presence is wide, its customer references seem to be coming primarily from English-speaking regions. Non-English speaking prospective customers might want to perform the standard due diligence before selecting the product. Last but not least, the product is Read More

Microsoft’s Underlying Platform Parts for Enterprise Applications: Somewhat Explained - Part 2


Part 1 of this blog series concluded that Microsoft would not converge all of its diverse Microsoft Dynamics  product lines into a single enterprise resource planning (ERP) solution. Rather, the vendor has been attempting to leverage the best practices and technologies across all of the products, where possible. The idea is to deliver applications that have the following characteristics: are

call handling platforms  Communication Foundation (WCF), formerly called   Indigo and WinFX , is an application web services inter-communication framework, and can be used to access Dynamics AX 4 and 2009 business logic through web service interfaces. This provides a higher level document interface to the application for integration, complementing the .NET Business Connector which offers more granular, lower level component interfaces to the Dynamics AX business logic. Microsoft's .NET Business Connector replaces the older Read More

Workforce Scheduling and Optimization: The Missing Link on the Shop Floor?


Today’s manufacturers must be able to promptly cater to customer fluctuations in demand and maintain profitability. With agile workforces, companies have a real-time supply chain and produce/deliver only what is required at the best possible cost. Learn about the challenges facing manufacturing companies, as well as the benefits of implementing a workforce managing system that offers automated workforce scheduling and optimization.

call handling platforms  fluctuations in demand, which typically hover around 20 to 30 percent. In addition, for a CPG organization utilizing a large direct store delivery (DSD) sales organization to deliver, sell, and merchandize its products, direct exposure to actual customer demand and consumer sales can lead to frequent sales-driven disruptive adjustments to production schedules. To gain visibility, staff appropriately, and ultimately control labor costs, manufacturers must optimize their workforce utilization and Read More

3M Wraps Up HighJump, While Retalix Shops OMI International Part Three: Challenges and User Recommendations


Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue to receive acceptable support and service from their providers within these new arrangements.

call handling platforms  created a new company call Imation, but that is the only divesture that anyone could recall from distant memories. Still, the devil will be in the execution going forward. Similar, albeit not that drastic, tenets hold for the merger of Retalix and OMI, with the addition of technology platforms disparity. Namely, Retalix leverages the Microsoft environment, while OMI uses a Java 2 Enterprise Edition (J2EE) architecture, which will require much pondering about how best to go forward in terms of preserving Read More

2008 Internet Security Trends: A Report on Emerging Attack Platforms for Spam, Viruses, and Malware


Just when malware design seemed to have reached a plateau, new and more complex attack techniques have now emerged. For a while, security controls designed to manage spam, viruses, and malware were working, but as a result of this success, the threats they protected against were forced to change. Learn about today’s key security trends and how you can fight against the sophisticated new generation of Internet threats.

call handling platforms  a toll-free number to call for ordering drugs, these non-text attachments easily slipped by anti-spam engines that relied on keywords and text classification to sort out good content from bad. 2007 has seen a proliferation of different attachment types used in spam. Spammers are using these different attachments in order to try and get past email security gateways that are unable to look into complicated file types like PowerPoint and Zip files. Where in 2005 and 2006 there were only a couple of Read More

Sitecore


Founded in 2001, Sitecore builds business application software for a wide range of companies and organizations. Sitecore software consists of platforms for Web content management (WCM) and customer engagement, which includes Web site solutions and integrated automation of marketing tasks and e-commerce. More than 3,900 certified Sitecore developers worldwide are using Sitecore software, and they have created and built more than 30,000 dynamic Web sites for more than 2,500 customers, including ATP World Tour, CA Technologies, ISS, Lloyd's of London, Heineken, Microsoft, Omni Hotels, Siemens, Thomas Cook, and Visa Europe. Sitecore is headquartered in Mill Valley, California (US).

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UCN inContact Selected as the First Hosted System to Support a Statewide 2-1-1 Intelligent Call Handling Platform


Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact.

call handling platforms  a Statewide 2-1-1 Intelligent Call Handling Platform Washington Information Network 2-1-1 (WIN 211), was the non-profit organization tasked with implementing an integrated call center solution in the State of Washington (US). WIN 211’s challenge was to define system requirements, and select a vendor that could interconnect eight call centers into a single, cohesive information service system. For a solution, it turned to UCN inContact. Read More

Network Convergence: The Unified Network Platform


As proprietary network hardware appliances become obsolete, unified network platforms (UNPs) are slowly gaining momentum. UNPs are the new paradigm for networking and security—operating on a single system that can be implemented on off-the-shelf hardware. With a UNP, organizations can design, build, manage, and maintain secure networks, without the limitations and expense of vendor proprietary hardware and software.

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viastore sytems GmbH


Headquartered in Stuttgart (Germany), viastore systems is an international company specializing in automated material handling, including unit-load, mini-load, and man-aboard stacker cranes for automated storage/retrieval systems (AS/RS), material flow control (MFC), and warehouse management systems (WMS) software.

call handling platforms  automated material handling systems,automated storage retrieval system,automated storage systems,automated trading software,conveyor systems,intel storage system,viastore systems Read More

viad@t


The viad@t ILC inventory tracking and location control software is designed for use in automated material handling systems. It can run as a stand-alone application, or serve as an extension to a host system to manage AS/RS. viad@t ILC's main features include - MS Windows XP and Server 2003 - MS SQL Server 2000 and 2005 - host interface or stand-alone operation - location selection - material selection - operation control - error handling viad@t ILC provides the functionality to address the storage and throughput of the material handing system, using existing enterprise resource planning (ERP) inventory or WMS functionality.  

call handling platforms  t The viad@t ILC inventory tracking and location control software is designed for use in automated material handling systems. It can run as a stand-alone application, or serve as an extension to a host system to manage AS/RS. viad@t ILC's main features include - MS Windows XP and Server 2003 - MS SQL Server 2000 and 2005 - host interface or stand-alone operation - location selection - material selection - operation control - error handling viad@t ILC provides the functionality to address the storage Read More

How to Save $20,500 on Call Center Software


Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software.

call handling platforms  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

call handling platforms  great job at automating call routing and case management, Web sites have become ever glossier and animated, and CRM systems do a decent job of handling customer contacts (and possibly preferences) and product information, something is still missing to enable cohesive customer service. The plethora of new self-service technologies, such as natural language search engines, knowledge bases, guided navigation, user forums, collaboration, personalization, multichannel (e-mail, instant messenger [IM], Read More

Using CRM to Boost Call Center Performance


Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.

call handling platforms  CRM to Boost Call Center Performance Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy. Read More