X
Start evaluating software now

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Time and Attendance for the Health Care Industry
Time and Attendance for the Health Care Industry
Time and attendance software collects, tracks, and reports employee hours worked through automated time clocks or other means.
 

 call handle time


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call handle time  what's changed? Simply put, call centers are no longer about fielding phone calls. Rather, today's newly renamed ‘contact centers' let customers submit email inquiries, request Web chats, send faxes and text message from handheld devices including cell phones and PDAs. In turn, businesses are now better equipped to sell products, respond to questions, resolve technical support issues and handle inquires in a timely and efficient manner. Helping them to do so is a spate of contact-center technology

Read More


CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Respons... Get this template

Read More
Start evaluating software now

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Time and Attendance for the Health Care Industry
Time and Attendance for the Health Care Industry
Time and attendance software collects, tracks, and reports employee hours worked through automated time clocks or other means.

Documents related to » call handle time

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

call handle time  comes in at the call center or at the help desk, or via e-mail, phone, or the web site, since the correct answer to the query should be accurate and consistent across all channels, and it should reflect the outcome that the selling company desires. However, while the potential for self-service and SRM to reduce costs and improve service quality is indisputable, it is an extremely complex model to deliver, since self-service capabilities usually require multiple layers of technology across each service Read More

Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM


Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process management (BPM) technologies lack many critical components found in customer relationship management (CRM). However, converging BPM and CRM provides the responsiveness, cost-effectiveness, and manageability to achieve optimal results. The converged approach helps align priorities enterprise-wide, reduce risks, and unblock revenue growth potential.

call handle time  for example, to prompt call center agents to up-sell, then revenues could increase. Conversely, the ability to apply CRM data to other processes could make a company more competitive 'checking customer status when prioritizing work queues or scheduling service, for example. Achieving this level of ongoing integration and collaboration, when separate CRM and BPM applications are deployed together, takes significant money and time. And it may not even be feasible. Without tight integration, these Read More

The Evolution of a Real-time Data Warehouse


Real-time data warehouses are common in some organizations. This article reviews the basic concepts of a real-time data warehouse and it will help you determine if your organization needs this type of IT solution.

call handle time  is what we can call a data warehouse. This data is used to support the decision-making process of an organization's management team. A data warehouse is used to integrate all of an organization's historical data, and has the ability to store snapshots of its transactions. All information generated from the operational data source is extracted, cleansed, transformed, and loaded into the data warehouse. Once in the data warehouse, the data can be subject to a wide range of analysis and exploration Read More

KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

call handle time  nifty features such as call for assistance, video playback (as training materials), promo screen saver, and third-party apps, among others. Nestlé International has beta tested Kronos InTouch and is reportedly very happy with the experience. Figure 1 Ain pointed out that in just two short years, Kronos has changed the face of WFM technology given that the Navigator UI provides the same look and feel for the Kronos Mobile , Workforce Central, and InTouch products (see figure 2). Regardless of the Read More

Ariba Dances for Joy in Quarter Time


Ariba, Inc., E-purchasing's prima ballerina, trotted out its latest financial figures, showing a quarterly revenue increase of 243% over the previous year.

call handle time  amazing that we can't call 1999 The Year of Ariba. Its big-name rival Commerce One, and quite a few smaller players, also had successful years - or at least interesting ones. But Ariba remains the first name that people think of when they think of electronic purchasing, and at this point in the development of the industry Ariba's success serves more as a bellwether than as an infringement on its competitors. Ariba's success is reflected in more than the total revenue numbers. Figure 1 shows the Read More

At Your Fingers: the Real-Time Value of BI


Learn how real-time or near real-time analytics can help you accelerate business insight and shorten customer response times in At Your Fingers: ...

call handle time  fingers real time value,fingers,real,time,value,real time value,fingers time value,fingers real value,fingers real time. Read More

Small Call Centers: Challenges and Opportunities


Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies.

call handle time  Call Centers: Challenges and Opportunities Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies. Read More

For Real-time Data Integration, Ameristar Chooses Oracle's GoldenGate


Ameristar Casinos, an important casino gaming organization has chosen Oracle's GoldenGate real-time data integration product—a single solution for integrating data across a wide number of data sources, all in real time. Ameristar is taking this step in order to improve its corporate marketing strategies. Oracle's GoldenGate will integrate data coming from 14 data sources across its 8

call handle time   Read More

Why Progressive Businesses Use Cloud-Based Call Center Software


No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more.

call handle time  Progressive Businesses Use Cloud-Based Call Center Software No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More

Cezanne HR Time Management


Time is the latest addition to Cezanne HR’s expanding suite of HR software solutions. It allows employees to quickly and easily record how they are using their time across multiple projects and activities, and in multiple companies or countries. Find out how to reduce administration and make time recording and timesheets effortless for employees and managers alike.

call handle time  Cezanne HR, Cezanne human resources, Cezanne HR solutions, Cezanne HR time management, HR time management, time sheets, HR time sheets, employee time recording Read More

How to Save $20,500 on Call Center Software


Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software.

call handle time  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More

Reduce IT Procurement Time And Risk


All one has to do to get with the best product at the best price is to identify every requirement, find a product that meets all of the criteria, negotiate the best price and get it all done before the product becomes obsolete or the supplier goes out of business. Many successful and not so successful selections have been made. Learn from those efforts and remove time and risk from your next selection.

call handle time  supplier management software,selection software,software vendor evaluation,vendor selection checklist,erp selection,vendor compliance,erp evaluation,software selection process,supplier performance evaluation,erp selection criteria,vendor scorecard,vendor evaluation,procurement outsourcing,erp evaluation criteria,vendor selection Read More

SAP Gives in to CRM (Part Time) Matrimony


On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

call handle time  limited only to the call center functionality within a certain number of industries, the two companies may compete for other front-office applications such as marketing, sales force automation, and field service. Moreover, SAP has always been a reluctant partner, usually only teaming up with another vendor temporarily until it could buy the time to build the functionality itself (the partnership with i2 is a perfect example). With this in mind we wouldn't be terribly surprised to see SAP buying Aurum, Read More