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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call handle time


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

call handle time  what's changed? Simply put, call centers are no longer about fielding phone calls. Rather, today's newly renamed ‘contact centers' let customers submit email inquiries, request Web chats, send faxes and text message from handheld devices including cell phones and PDAs. In turn, businesses are now better equipped to sell products, respond to questions, resolve technical support issues and handle inquires in a timely and efficient manner. Helping them to do so is a spate of contact-center technology

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

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The Evolution of a Real-time Data Warehouse


Real-time data warehouses are common in some organizations. This article reviews the basic concepts of a real-time data warehouse and it will help you determine if your organization needs this type of IT solution.

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Why .NET Technology Is Important for ERP


.NET technology is a wake-up call, and some people are sleeping through it! Remaining competitive means mission-critical software systems, such as enterprise resource planning (ERP) applications, must be designed from the ground up for connectivity and integration. But software developers don’t advertise their shortcomings, and some ERP vendors—and by association, their customers—are being left behind.

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Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM


Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process management (BPM) technologies lack many critical components found in customer relationship management (CRM). However, converging BPM and CRM provides the responsiveness, cost-effectiveness, and manageability to achieve optimal results. The converged approach helps align priorities enterprise-wide, reduce risks, and unblock revenue growth potential.

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Real-time Global Trade Management


As countries frequently increase and revise border security protocols, participating in global trade has become increasingly complex. Compliance and supply chain managers can no longer solely rely on personal knowledge and paper-based processes to effectively plan and manage global trade. You must have real-time access to critical trade information and the ability to automate global trade management processes. Learn more.

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J.D. Edwards' CEO Retires Again; This Time For Good?


Having seemingly paved a solid ground for its successor, it is likely that this time J.D. Edwards founder and CEO Ed McVaney might not have to come back from oblivion like in 2000

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Best Phone Systems for a Successful Call Center


The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.

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Speeding Time to Market: Reducing Product Introduction Time and Costs with Product Information Management


As product lifecycles continue to shrink and product complexity increases, reducing the time it takes to introduce new products has become a strategic imperative for companies. Businesses must have clean and accurate product data that’s consolidated across sales channels and back-end systems. Find out why product information management and master data management platforms are key to getting products to market faster.

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YouTube Founders Acquire Real-time BI vendor Tap11


If you still think business intelligence (BI) hasn’t yet hit the big time in IT industry terms, think again. On May 9, Chad Hurley and Steve Chen, founders of YouTube (and now directing their new company AVOS), announced the acquisition of Tap11, a real-time BI platform. Here’s what Hurley had to say in this regard: Our vision is to create the world's best platform for users to save

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Real-Time Innovations


Real-Time Innovations (RTI)

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