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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 call centers


Small Call Centers: Challenges and Opportunities
Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All

call centers  Centers: Challenges and Opportunities Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » call centers

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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Using CRM to Boost Call Center Performance


Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.

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Purchasing CRM for Contact Centers


Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

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HP: Why Not Just Call It “e-Vectra.com”?


HP succumbing to the trend for simple, sealed case PC’s, will release the e-Vectra in April. E-look before you e-leap.

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Technology Evaluation Centers (TEC) launches its ERP for Services Evaluation Center


In response to its global demand from IT decision makers in service industries, software evaluation firm Technology Evaluation Centers (TEC) has launched its ERP for Services evaluation center to help companies select the right ERP software solution -- an often challenging process.

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Multi-faceted ERP Software Solution Latest to Undergo Technology Evaluation Centers (TEC) Product Review Program


TEC’s team of research analysts covers the spectrum of enterprise software including core business functionality such as enterprise resource planning (ERP), business intelligence (BI), human capital management (HCM), and more. They regularly conduct briefings with software providers to get to know the products up close so they can share their perspective on the product’s benefits and position in the market with the other side of the market equation, the software buyer.

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Tis The Season for Call Center Fraud


To optimize customer buying experience and create a human connection to their brand, online retailers, or eTailers, increasingly turn to call centers. Although many eTailers invest in technology to thwart online fraud, many have ignored protecting their own call centers. Thus, these centers have not had the same level of fraud deterrence. Learn more about detecting call center fraudsters among a sea of valid shoppers.

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Latest Research from Technology Evaluation Centers (TEC) Shows a Dramatic Upward Trend for Cloud Business Intelligence (BI) Solution Adoption


Deployment of BI and analytics solutions via the cloud is gaining in popularity globally. In a recent TEC survey, nearly 47% of respondents reported that they have plans to include a cloud BI solution in their IT portfolio in the near future, clearly signaling an upward trend in the adoption of enterprise cloud BI. The TEC 2015 Cloud BI and Analytics Buyer’s Guide outlines the various options available on the market today and an overview of key features of industry-leading cloud BI and analytics suites and data warehousing solutions, as well as an in-depth look at current market trends, and thought leadership from some of the leading vendors in this software space.

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TEC’s New Approach to Comparing ERP Software for SMBs


Sharp-eyed visitors to our Evaluation Centers may have noticed a new addition recently: ERP for Manufacturing (SMB). Each of TEC’s Evaluation Centers is a comprehensive software research and evaluation environment that contains information you’ll need to make an objective software buying decision. TEC’s Evaluation Centers also allow you to compare software products side by

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