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Documents related to » call center features


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

CALL CENTER FEATURES: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

Thru-Put Announces Features For New APS Release
Internet collaboration is all the rage and SCM vendors are web enabling client/server-based applications in an effort to retain current customers and entice prospective ones.

CALL CENTER FEATURES: infor software, manufacturing scheduling software, manufacturing products, infor syteline, erp products, infor visual, syteline, mrp software, infor erp software, syteline training, baan infor, discrete manufacturing software, erp lx, infor xa, syteline erp, scheduling manufacturing, erp product, infor erp, manufacturing scheduler, infor erp syteline, distribution software, manufacturing planning software, planning manufacturing, process manufacturing software, erp systems, manufacturing capacity planning, erp crm, manufacturing software systems, erp software vendors, erp software packages, .
9/19/2000

Top 10 Must Have Business Phone Features
Find out in Top 10 Must Have Business Phone Features.

CALL CENTER FEATURES: attendant, telephone conferencing, and call forwarding are all on the list. Find out why these features and 7 others are critical to your business in Top 10 Must Have Business Phone Features . Download your PDF copy today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011
3/10/2011 6:00:00 PM

Top 10 Must-have Business Phone Features
Small Business or enterprise, some phone system features are must-haves. Not all phone systems are made equal. Some phone system features improve efficiency significantly and help prevent losing business due to business inaccessibility. Investing in these phone system features will ensure a competitive edge for any business. Our guide details top 10 phone system features, and explains why they are indispensible.

CALL CENTER FEATURES: business phone system, decision factors, small business phone system, voip business phone system, business phone system voip, pricing decision factors, voip small business phone system, small business phone system voip, ip business phone system, business phone system pbx, pbx business phone system, business phone system reviews, best business phone system, panasonic business phone system, used business phone system, best small business phone system, small business phone system reviews, digital business phone system, location decision factors, purchase decision factors, wireless business phone .
1/7/2011 4:19:00 PM

Case Study: Redesigning a Distribution Center
A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and material handling costs. Find out how a logistics modeling and design tool helped.

CALL CENTER FEATURES: Case Study: Redesigning a Distribution Center Case Study: Redesigning a Distribution Center Source: Chiron Technologies, Inc. Document Type: Case Study Description: A parts distributor had poorly used space and storage media with limited material visibility resulting in frequent stock-outs. To replace its old warehouse management system (WMS), the company decided to redesign its existing storage space and media in order to improve picking and replenishing efficiency and to reduce inventory carrying and
4/18/2008 3:15:00 PM

Data Center Projects: Project Management
Data Center Projects: Project Management. Find Free Blueprint and Other Solutions to Define Your Data Center Project In Relation To Project Management. In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

CALL CENTER FEATURES: to Project , which typically marks the beginning of whatever tracking and database activities will be used to support the project, and in some cases may be the point at which formal project management starts. Projects of greater scope or with more customized engineering may require that project management activity begin earlier during the Prepare phase whereas for smaller data center expansion projects, project management may not need to start until later, after the purchase order is executed at
12/4/2008 10:45:00 AM

Best Practices for Improving Performance in Your Contact Center
Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contac...

CALL CENTER FEATURES: Best Practices for Improving Performance in Your Contact Center Best Practices for Improving Performance in Your Contact Center Your contact center is your front line for customer service and satisfaction. But is it running at peak performance—keeping your customers happy and building solid, loyal relationships? Discover the top six approaches to a high-performing contact center in the executive brief, Best Practices for Improving Performance in Your Contact Center . You ll learn how to manage your
7/26/2011 11:00:00 AM

The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

CALL CENTER FEATURES: White Paper Description: Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures. The Truth about Agent Training and Turnover in the Contact Center style= border-width:0px; />   comments powered by Disqus
1/9/2007 9:08:00 AM

Data Center Best Practices: Optimizing Service Infrastructure through OS Portability
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be hampering your service levels, to one that can maximize performance? With the use of virtualization technology, data center optimization can become a reality.

CALL CENTER FEATURES: Effectively Manage a Product Recall through IT Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
9/11/2007 9:45:00 AM

Data Center Projects: System Planning
System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively transform and refine data from initial concept to final design. Learn more.

CALL CENTER FEATURES: Data Center Projects: System Planning Data Center Projects: System Planning Source: APC by Schneider Electric Document Type: White Paper Description: System planning is the Achilles’ heel of a data center physical infrastructure project. Planning mistakes can propagate through later deployment phases, resulting in delays, cost overruns, wasted time, and a compromised system. These troubles can be eliminated by viewing system planning as a data flow model, with sequenced tasks that progressively
12/10/2008 9:35:00 AM

Intentia s Movex for Food and Beverage: Gaining a Foothold in North AmericaPart 1: Functions and Features of Movex
Intentia's Movex solution for the food and beverage industries has been highly regarded in Europe and the Pacific Rim. Now, Intentia is ready to gain foothold in North America. Read on to discover why this software for the process manufacturing industries should be on every food and beverage prospect’s shortlist of vendors.

CALL CENTER FEATURES: food and beverage prospects. Specifically, this three-part article provides a glimpse of Intentia s Movex software offering by discussing the following aspects: Overview of Intentia (Part One) ERP functions and features (Part One) SCM functions and features (Part Two) Additional functions and features (Part Two) Observations and user recommendations (Part Three) This is Part One of a three-part note. Part Two will discuss functions and features for SCM. Part Three will make observations and user recommend
2/2/2004


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