With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.
calendaring and scheduling
Client: Centrally managing contacts, calendaring, service tasks, and e-mail through a familiar Microsoft Outlook interface for improved efficiencies. Advanced Personalization: Spending less time looking for information and more time serving customers with personal views, most recently used lists, and record pinning. Full Interaction History: Tracking the details of every interaction, including offers, orders, contracts, and cases, so you can provide the right service at the right time. Service Response: