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Deltek's Second Bite at the IPO Cherry (Part II)
Well, a few months after Part I of this blog post was published, which focused on Deltek's pre-New Mountain Capital private equity investment era, the time has

c part 7  up-sell opportunities to current customers. Part III of this blog post will wrap up Deltek's opportunities, which in great part stem from the latest developments to its traditional breadwinning products, and also analyze some still outstanding challenges for the upbeat vendor. Your comments, opinions, suggestions, etc. are welcome in the meantime. Read More

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Documents related to » c part 7


The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

c part 7  to foster intelligent decision-making. C   Call Me Now - A web-based electronic Service (or eService ) feature which enables the customer to immediately request that a support representative call them over a POTS (Plain Old Telephone System) line for discussion. Channel - Short-hand for Sales Channel; represents other companies that aid a company in the sale, and often implementation, of its products. CIC - Customer Interaction Center . The term has supplanted the age-old term Customer Support Center. Read More
Is MAPICS Getting the Magic of PLM? Part Two: Strategy
During our recent briefing, MAPICS' executives acknowledged that almost all enterprise software companies are either

c part 7  to specific functions. This concludes Part Two of a three-part note. Part One described recent events and began a discussion of the Market Impact. Part Three will discuss Challenges and make User Recommendations. Link to Part One About the Authors Predrag Jakovljevic is a research director with TechnologyEvaluation.com (TEC), with a focus on the enterprise applications market. He has over fifteen years of manufacturing industry experience, including several years as a power user of IT/ERP, as well as Read More
Partner-friendly Oracle Update - Part 1
I certainly anticipated that the nearly 60 acquisitions by Oracle since 2005 would help the largest business software company in the world (with more than 320

c part 7  friendly Oracle Update - Part 1 I certainly anticipated that the  nearly 60 acquisitions by Oracle since 2005 would help the largest business software company in the world (with more than 320,000 customers in over 145 countries) continue to make even more money (e.g., via increasing cross-selling opportunities and by penetrating more markets) and deliver an array of reliable upper-range technology products. What I did not expect back then, though, was that Oracle would concurrently solve some Read More
The Need for Investment in Enterprise Innovation: Part Two
Sopheon – Where Innovation Means Business (and Vice Versa)Last week I talked about enterprise innovation management (EIM)/innovation performance management

c part 7  the basis for its current Accolade Vision Strategist (AVS) product (see Part 1 for more details on the EIM facets). This product planning solution’s primary markets are aerospace & defense (A&D), automotive, construction, energy, heavy engineering, high-tech, medical devices, and telecommunications. These verticals’ common characteristics are multiple roadmap layers and medium- to long-term time horizons as well as the need for multiple teams to collaborate on a common strategy. The AVS module Read More
Pricing Management in a Down Economy -- Part 2
Part 1 of this blog series expanded on some of TEC's earlier articles about companies' need for better pricing management and optimization practices. It also

c part 7  Management in a Down Economy -- Part 2 Part 1 of this blog series expanded on some of TEC 's earlier articles about companies' need for better pricing management and optimization practices. It also introduced the FUD (fear, uncertainty & doubt) notion about how appropriate these solutions might be in a down market. It appeared that at least the service sector (including spare parts pricing) remains largely impervious to the economic climate (if not even bolstered by a downturn). So, What's in Store Read More
The Path to ERP for Small Businesses - Part 1: The Research
Most consultants agree that there are three stages that precede a software implementation project: research, evaluation, and selection. This three-part article

c part 7  of information where you can find what you need for the next stage—comparable vendors and products best suited for your organization. Part 2 of this article will describe what you should do in order to ensure a successful software evaluation. Read More
Nothing Succeeds Like Success(Factors) - Part 2
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. My post first analyzed the

c part 7  Succeeds Like Success(Factors) - Part 2 Part 1 of this series introduced SuccessFactors , a public provider of  software as a service (SaaS)   talent management  solutions. My post first analyzed the vendor’s evolution from its traditional People Performance realm to the seemingly more opportune Business Execution (BizX) province. Then, I talked about SuccessFactors’ multiple product editions to satisfy companies of all size and detailed the two core modules of the SuccessFactors BizX suite Read More
Curbing MESsy Shop Floor State of Affairs - Part II
Part I of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant (

c part 7  MESsy Shop Floor State of Affairs - Part II Part I of this blog series expanded on some of TEC 's earlier articles about companies' need for better links between the plant ( blue collar trenches ) and the enterprise ( white collar ivory tower ). It also pointed out the difficulties in achieving this idea. An obvious solution would be a tightly integrated enterprise resource planning (ERP) and manufacturing execution system (MES) package that would help manufacturers close the gap between the shop Read More
Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part III)
Part II of this blog topic analyzed Epicor's forays into the attractive retail sector via the CRS Retail acquisition two years ago. Most recently, with the

c part 7  Epicor Poised to Rule the Mid-Market Retail Sector? (Part III) Part II of this blog topic analyzed Epicor 's forays into the attractive retail sector via the CRS Retail acquisition two years ago. Most recently, with the acquisition of NSB Retail Systems , Epicor has further expanded its functional footprint, market share and geographic presence in the sector. Namely, NSB added over 200 specialty retail logos, thereby more than doubling Epicor’s retail install base. While many analysts like Gartner , Read More
7 Mistakes You Can Avoid With E-mail Harassment Cases
In a landmark 7-2 decision, the US Supreme Court ruled that employers are responsible for harassment—even if they are not aware that it is going on. This

c part 7  Mistakes You Can Avoid With E-mail Harassment Cases In a landmark 7-2 decision, the US Supreme Court ruled that employers are responsible for harassment—even if they are not aware that it is going on. This “should have known” standard is particularly troublesome when harassment involves e-mail. How can you possibly know about every e-mail message from your employees, when thousands are sent every day? Read More
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

c part 7  planning (ERP ) players, CODA (now part of Unit 4 Agresso ) and Fujitsu Glovia , opting to write brand-new products on Force.com. Salesforce.com's blustery chief executive officer (CEO) Marc Benioff even (half-jokingly or not) taunted SAP ( during his intellectual debate with SAP’s co-founder Hasso Plattner in early 2008 ) to rewrite the SAP Business ByDesign on-demand product on Force.com, rather than to further torture and embarrass itself (and the rest of the traditionally stodgy on-premise Read More
Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

c part 7  KANA Gotten Its Mojo Back? - Part 2 Part 1 of this blog series presented the opportunity of  service economy  and associated complexity of providing consistently an experience of  customer service excellence . The article then introduced KANA Software , a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being founded in 1996, it has experienced periods of ups and downs. Having been acquired and Read More
Frankie Does ERP, Part 2
[Editor’s note: Frank is not a composite character. He is a real person, employed at a real company. I’ve changed certain identifying particulars at his request

c part 7  your thoughts in the comment field below. Likewise, if you have any questions for Frank, let me know, and I’ll pass them along to him. Update April 22, 2010: Find out what happens next, in Part 3 ! Frankie’s resources (to date) Reader comments from Episode 1 TEC's Software Selection Methodology TEC Advisor ERP Selection Challenge: Sage vs. Microsoft Read More
Global Trade Hits Home at MegaResistCap-Part III: Be Careful What You Ask For
In the first two parts of this series (part I, part II), Jim, director of IT at MegaResistCap, learned that the company’s recently rolled out enterprise

c part 7  at MegaResistCap-Part III: Be Careful What You Ask For In the first two parts of this series ( part I , part II ), Jim, director of IT at MegaResistCap, learned that the company’s recently rolled out enterprise resource planning (ERP) system would have to support global trade management (GTM) functionality more quickly than expected. He had sent an e-mail off to his chief information officer (CIO), Mike, suggesting a new project be set up and managed by the project management office, MegaPMO. Now, with Read More

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