The concepts of return on investment (ROI) and total cost of ownership (TCO) have been used for decades in enterprise evaluations of IT investments, including enterprise resource planning (ERP) systems. However, with the emergence of important new technological advances, executives are now expanding these traditional formulas to account for new opportunities. Learn more about their new methods for measuring ERP value.
Services Co. Inc. supported BWRS in the in-depth telephone interviews and the writing, editing and production of this report. BWRS and the author of this report, Lauren Gibbons Paul, are grateful to all of the executives who provided their time and insights for this project. This research project was funded by a grant from SAP but was written independently of this sponsor. The editorial department of BusinessWeek Magazine was not involved in this project. For more information about this project, please