In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance testing involves three basic flavors: user acceptance, operational acceptance, and contractual acceptance. While it is not the only step involved when implementing a CRM system, testing is a fundamental way of finding information and will help you judge a system’s returns and pitfalls.
buy in crm relationship management implementation strategy
can build code or buy a system without testing a thing. Without testing your new system, you don't know for sure whether it is genuinely valuable, or worse than useless. Decisions of what to test and how well to test it lie among you, your test strategist, and your regulators. Your supplier is responsible for building a system that works. As an acquirer, you are responsible for ensuring that your business continues to work with the new system. About the Author James Lyndsay is a software test strategist.