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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 business sms service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service


Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more.

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KANA Attempts the Union of Customer Acquisition and Service


KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

business sms service  Customer Relationship Management (CRM), Business Process Management (BPM), Knowledge Management, Text Analytics, and Social Media to support the delivery of good experiences on brands and on budget across multiple customer interaction channels . Most recently, at the IQPC 2012 Call Center Week event, the vendor introduced new capabilities in its enterprise customer service solution, designed to support the new strategic imperative in Web Customer Service (WCS) -- customer acquisition . The reality is Read More

Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS


The advent of menu driven wireless web capabilities for SMS (Short Message Service) will allow carriers to offer their subscribers fully personalized web based menus for quick access to stock quotes and bi-directional transactions such as e-business or gaming.

business sms service  bi-directional transactions such as e-business or gaming. The user performs the actual configuration of the menus, much like a user would set up his/her own voice mailbox. Users can also customize the frequency of updates to existing data. For example, Jim lives in Costa Mesa and wants to receive a weather report for the Orange County area, given that weather reports change fairly quickly, Jim can select to receive either one update per day, one per hour, and so on. From a carrier perspective, the TCS Read More

How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

business sms service  Broadcast SMS Service , Business SMS Service , Email SMS Service , Free SMS Service , Group SMS Service , Mobile SMS Service , Online SMS Service . In a world where communication methods are changing at an ever-growing pace, SMS has proven a fast and reliable way to deliver information to anyone anywhere for fifteen years. In the last few year a raft of applications harnessing the strength of this simple yet powerful messaging protocol have proliferated. To accompany this growth, the range of SMS Read More

Why E-mail Must Operate 24/7 and How to Make This Happen


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business sms service  clients ranging from small business to the Fortune 500 located in more than 86 countries, MessageLabs services are widely recognized as a market leader in the messaging and web security market. Source : MessageLabs Resources Related to Electronic Mail : Electronic Mail (Wikipedia) Why E-mail Must Operate 24/7 and How to Make This Happen Email Uptime is also known as : Email Uptime , Ensure Email Uptime , Email Uptime Reports , Uptime Sends You Email , Email Uptime VPS Hosting , Accounts Receive Monthly Read More

Business Process Management in Free and Open Source: An Overview of the Demand and the Supply


Free and open source software (FOSS) has become a hot topic in the business process management (BPM) market. This article discusses the relevance between BPM and FOSS, and makes suggestions for BPM seekers that prefer FOSS.

business sms service  category of enterprise software— business process management (BPM). This time, I was able to find more than one BPM solution that’s offered without license fees and had an impression that in the BPM area, FOSS- as-a-software-licensing-model has established noticeable ground.  A market is comprised of two major sides—one side has the demands and the other side has the capabilities to satisfy these demands. In order to verify the relevance between BPM and FOSS from the user side, I used Technology Read More

Why Business Intelligence Makes Sense for Midsize Companies: Following the Road Map to Success


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IBM Cognos Business Intelligence: Business Intelligence (BI) Competitor Analysis Report


This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis.

business sms service  Cognos Business Intelligence: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to Read More

W4 BUSINESS FIRST 8.5 for Business Process Management Certification Report


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Advanced Business Analytics Enable Better Decisions in Banking


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The 2011 Focus Experts' Guide to Business Intelligence


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Making Business Intelligence Easy: Agile Business Intelligence


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business sms service  Business Intelligence Easy: Agile Business Intelligence There is a gap between traditional BI systems and modern business analytics and reporting needs, and agile BI can help bridge that gap. A methodology and technology that enables organizations to respond with flexibility and immediacy to changing reporting and analytics needs, demand for Agile BI is growing quickly. Read this white paper to find out why you need agile BI and how to use it to achieve agile development. Read More

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business sms service  IBM Cognos 8 Business Intelligence Meets the Needs of Business Managers The fast pace of business is making business managers’ lives more challenging than ever. Their teams are more dynamic and far flung, their executives are demanding a more precise view into the workings of the organization, and their stakeholders want answers now. Learn how business intelligence (BI) solutions can help business managers track performance against metrics, and make higher quality, more timely decisions. Read More

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business sms service  On Demand Business Intelligence: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to Read More