-
Excerpt related to
business service management solutions:
... Winning in the Aftermarket from May 2006, MCA Solutions’ co-founders ...
to increase corporate profitability through better management of the service business.
...
Published:
2008-03-05
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Abstract:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new set of issues for mid-market organizations to consider when seeking a vendor company using such an approach. (...)
Excerpt related to
business service management solutions:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new s...
Published:
2005-04-02
-
Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
business service management solutions:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
business service management solutions:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
-
Abstract:
Peregrine Technologies, a company with strength in infrastructure management solutions and burgeoning E-commerce aspirations
has purchased Telco Research, a specialist in voice and data network monitoring. (...)
Excerpt related to
business service management solutions:
Peregrine Technologies, a company with strength in infrastructure management solutions and burgeoning E-commerce aspirations
has purchased Telco R...
Published:
2000-02-25
-
Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
business service management solutions:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Abstract:
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities.
This article traces the history of the service providers, and explains how each arose at points when markets developed around
particular core technologies. The historical evidence su (...)
Excerpt related to
business service management solutions:
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This
article traces the h...
Published:
2000-12-13
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
business service management solutions:
... have called their strategy "Service Lifecycle Management ...
definition of Product Lifecycle Management (PLM) describes it as a business initiative that
...
Published:
2003-06-11
-
Abstract:
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical"
including financials and accounting, asset management, and human capital management applications to supply chain management
and channel management solutions. (...)
Excerpt related to
business service management solutions:
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical"
including financials ...
Published:
2007-01-15
-
Abstract:
While smaller businesses must be attuned to what their larger customers and trading partners require, and thus consider the
Microsoft Business Network (MBN) as a relatively simple and inexpensive way to support those customers' demands, MBN is only
a small part of the trading relationship equation. (...)
Excerpt related to
business service management solutions:
While smaller businesses must be attuned to what their larger customers and trading partners require, and thus consider the
Microsoft Business Net...
Published:
2003-12-02
-
Abstract:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does have to face up to a variety of challenges, some of which are of its own making. (...)
Excerpt related to
business service management solutions:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does...
Published:
2006-11-16
-
Excerpt related to
business service management solutions:
... Bring Cost Down through Better Inventory Management?”, and my ... to
date not many software solutions have been ... Well, in a service business,
to deliver effective ...
Published:
2010-04-01
-
Abstract:
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities should
benefit users, a lot more cohesive SCM strategy is needed for Microsoft to truly permeate the SCM mid-market. (...)
Excerpt related to
business service management solutions:
While the recent initiatives by Microsoft Business Solutions to piecemeal bolster its product lines' SCM capabilities
should benefit users, a lot ...
Published:
2003-12-01
-
Abstract:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated,
best-of-breed point solution? (...)
Excerpt related to
business service management solutions:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but th...
Published:
2007-12-12
-
Abstract:
The need for quick responses to changing business environments has resulted in the growth of business process management
(BPM). Thus, BPM vendors are embarking on merger and acquisition strategies to meet the functional requirements of businesses. (...)
Excerpt related to
business service management solutions:
The need for quick responses to changing business environments has resulted in the growth of business process management (BPM).
Thus, BPM vendors ...
Published:
2006-05-29
-
Abstract:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
Excerpt related to
business service management solutions:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
Published:
2006-09-13
-
Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
business service management solutions:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15
-
Abstract:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It
then reviewed the critical differentiating s (...)
Excerpt related to
business service management solutions:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The pre...
Published:
2000-08-10
-
Abstract:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delivery and services and implementation methodology as its differentiating trait. (...)
Excerpt related to
business service management solutions:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delive...
Published:
2005-04-05
-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
business service management solutions:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04