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Documents related to » business relationship management


Customer Relationship Malpractice » The TEC Blog
and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140) Information Management and Collaboration (39) Inside TEC (92) Manufacturing Operations (100) Product Lifecycle Matters (81) Risk and Compliance (27) Software 101 (66) Software Selection (255) Supply Chain Logistics (241) Talent Management Matters (74) TechnoBabble (41) Up Close and Personal (59) White Paper

BUSINESS RELATIONSHIP MANAGEMENT: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

EXE and i2 Advance Relationship
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

BUSINESS RELATIONSHIP MANAGEMENT: EXE and i2 Advance Relationship EXE and i2 Advance Relationship Steve McVey - September 20, 2000 Read Comments S. McVey - September 20, 2000 Event Summary In a new agreement to extend an existing strategic relationship, EXE Technologies will interface its fulfillment software with i2 Technologies TradeMatrix solutions. No timeframe was given for the integration of EXE s EXceed eFulfillment System, eFS, with the customer-relevant components of TradeMatrix, but previous joint implementation experience
9/20/2000

Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

BUSINESS RELATIONSHIP MANAGEMENT: IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong supplier/customer relationship. The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met. Buyers tell us they
1/17/2001

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

BUSINESS RELATIONSHIP MANAGEMENT: and the growth of eBusiness within traditional brick and mortar retail operations, has led to an explosion in vendors of analytic software. (see Informatica Heads for E-Business , and What Good Is Information If Nobody Sees It? ). The thinkAnalytics differentiator is supposed to be their ability to solve difficult problems involving massive amounts of data. While there are certainly many vendors of analytic tools that do not seek out these challenges, there are equally certainly established companies
9/22/2000

2011 Customer Relationship Management Buyer s Guide: Innovations in CRM
This buyer's guide reviews the latest innovations in customer relationship management (CRM), focusing on cloud, mobile, and social options, and provides several valuable CRM resources. Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

BUSINESS RELATIONSHIP MANAGEMENT: Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey
11/21/2011 12:00:00 PM

How New Technology is Leading Business Change
Find out in the white paper time to change: supporting business change fast and flexibly.

BUSINESS RELATIONSHIP MANAGEMENT: New Technology is Leading Business Change How New Technology is Leading Business Change There s a fundamental shift underway in what companies require from their IT systems. The direction of IT initiatives has traditionally been toward automating internal processes to save money. But today s interconnected economy is forcing companies to focus on improving the way decisions are made—and business is conducted—across an extended network of customers, suppliers, partners, and stakeholders. And that
7/3/2009

Cap Gemini Eyeing Ernst & Young Business Unit
French integrator Cap Gemini has announced that it may buy the business consulting division of Big 5 firm, Ernst & Young. The deal would create an $8.5 billion global consulting giant.

BUSINESS RELATIONSHIP MANAGEMENT: Eyeing Ernst & Young Business Unit Cap Gemini Eyeing Ernst & Young Business Unit Steve McVey - December 8, 1999 Read Comments Cap Gemini Eyeing Ernst & Young Business Unit S. McVey - December 13th, 1999 Event Summary Number four of the Big Five consulting giants, Ernst & Young LLP announced that it may sell its consulting business to Cap Gemini SA. Although no details of the proposal have been made public, a spokesman for E&Y said the move was designed to eliminate conflicts of interest between the
12/8/1999

Business Objects Teams With TopTier For Analytics
Business Objects and TopTier Software have teamed to provide a unified enterprise portal to unite ERP, CRM, and supply chain information with business intelligence. Given that the market for analytical applications is estimated to mushroom at a compound annual growth rate of 28 percent to more than $6 billion in 2004 (source: IDC), these vendors are in the right place at the right time (and so is everybody else).

BUSINESS RELATIONSHIP MANAGEMENT: Business Objects Teams With TopTier For Analytics Business Objects Teams With TopTier For Analytics M. Reed - February 27, 2001 Read Comments M. Reed - February 27, 2001 Event Summary Business Objects (NASDAQ: BOBJ) today announced support for TopTier Software s new Enterprise Unification Platform Version 4.0, an enterprise portal designed to unite enterprise resource planning (ERP), customer resource management (CRM), supply chain management (SCM), and e-business intelligence solutions. TopTier and
2/27/2001

Business Basics: Unscrubbed Data Is Poisonous Data
Most business software system changes falter--if not fail--because of only a few root causes. Data quality is one of these root causes. The cost of high data quality is low, and the short- and long-term benefits are great.

BUSINESS RELATIONSHIP MANAGEMENT: Business Basics: Unscrubbed Data Is Poisonous Data Business Basics: Unscrubbed Data Is Poisonous Data J. Dowling - November 26, 2003 Read Comments Introduction A manufacturing company experienced continually increasing overhead costs in its purchasing and materials departments. It also began to see increased inventory levels and production line delays. A consulting firm was brought in to analyze the company s materials management processes and the level of competence of its materials and procurement
11/26/2003

Momentum Webcast: Customer Relationship Management: Secrets to CRM Success
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success

BUSINESS RELATIONSHIP MANAGEMENT: Medium-size Businesses: Steer Your Business to Handle Change by Creating the Right Road Map for Your Talent Journey
8/15/2008 3:54:00 PM

Mobile Learning: Is Your Business Ready for It?
Mobile learning allows user to learn by accessing mobile devices, at anytime and from virtually anywhere. Gauge whether your business is ready for it. The popularity of mobile technology has brought mobile learning (m-learning) to one’s fingertips. M-learning takes advantage of the mobility of the learner and the lightweight portability of the mobile device to support learning nuggets of content at anytime and from virtually anywhere. This article reviews issues this trend has raised and technical challenges businesses must overcome to implement this learning strategy.

BUSINESS RELATIONSHIP MANAGEMENT: Mobile Learning: Is Your Business Ready for It? Mobile Learning: Is Your Business Ready for It? Sherry Fox - December 15, 2010 Read Comments In today’s fast-paced society, people are joined at the hip—well, literally, at the fingertips—to their mobile devices. E-mail, voice mail, instant messages, and video conferencing are all available with the touch of a button. No matter what business or industry you’re in, people need to be connected. And because of this growing need for connectivity, more
12/21/2010 8:42:00 AM


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