Capstone Turbine Corporation, an energy innovator, needed to implement management, business model, and strategy changes. It also needed to improve product reliability, modularize configurations, and provide visibility. By using SAP products, such as SAP BI, SAP EP, and SAP Best Practices, it realized performance measures for key business activities, and improved sales and inventory management.
business process improvement template
Capstone found that this business model created issues in sales, service, and the supply chain. Says Pfaffinger, “The sales process was outside the system until you got to the final purchase order phase. At that point you might find that internal folks or distributors were working on selling products or new functionality not yet commercially available, or they were working with a part number that is no longer valid.” Pfaffinger adds, “In order to ensure the ability to meet customer demands, we