Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts-and-parcels, and the software category’s value proposition. At the end of that post, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via a bit of humor and the metaphor of the classic “Wizard of Oz” movie.
Namely, on March 23
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are overworked and when business management has become defensive and insular, what can rank-and-file business users do? Business users need some useful advice, and to that end, Trefler said that good news is that there is a good source: the BPM Summit host, Gartner (the Good Witch), with all its insights, visions, affable speakers, magic wand, etc. One piece of advice that analysts like Gartner preach to companies is that they need to espouse and achieve their viable business goals before they can get