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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 business center smbs

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Infor—Putting Innovation at the Center of Business


Infor is one of the top-selling enterprise resource planning (ERP) software vendors worldwide, developing the next generation of business software. Find out how the vendor’s application-focused approach has supported the exponential growth and transformation of its product lineup into fully integrated, state-of-the-art technologies and a forward-thinking array of business applications with very specific strategic functionality.

business center smbs  at the Center of Business Infor is one of the top-selling enterprise resource planning (ERP) software vendors worldwide, developing the next generation of business software. Find out how the vendor’s application-focused approach has supported the exponential growth and transformation of its product lineup into fully integrated, state-of-the-art technologies and a forward-thinking array of business applications with very specific strategic functionality. Read More

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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When Small Business Packages Have Enterprise Appeal


As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated application uses three distinct building blocks: customer relationship management, back-office ERP and accounting, and a robust set of e-commerce applications.

business center smbs  aimed to deliver integrated business applications to help users make the move into an e-business environment. The NetSuite application was built from the ground up to be a hosted solution allowing SMBs to move IT complexity out of their resource-poor world and into the data center where it belongs. This combination of integrated products and software-as-a-service has made it easier and more affordable for companies to grow their businesses. Rather than trying to offer everything to everyone, the Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

business center smbs  Service Training Programs | Business Solutions | Improve Customer Satisfaction | Customer Service Surveys | Customer Loyalty Training | CRM Software | Improving Customer Satisfaction | Internet Use | Company Policy Email | Public Policy Center | Public Policy | Acceptable Use | Acceptable Internet Use | IT Security Policy | Internet Usage | Email Usage Policy | Customer Service Manager | Customer Service Skills | Customer Service Resume | Customer Service Training | Customer Service Department | Customer Read More

Hosted Contact Center Solutions Comparison Guide


Hosted contact centers are viable options for small to midsize businesses wanting enterprise functionality, lower up-front costs, and ease of use.

This comparison guide lists the top 10 providers and highlights key features to look for when considering a hosted solution for your business call center.

business center smbs  hosted solution for your business call center. Read More

Business Intelligence in SAP Business All-in-One: Improve Transparency and Agility


Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business. Find out more in this report about a preconfigured solution.

business center smbs  Intelligence in SAP Business All-in-One: Improve Transparency and Agility Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business. Find out more in this report about a preconfigured solution. Read More

SAP Business Suite, Powered by SAP HANA: Delivering Real-time Business Value


Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help create new business value.

business center smbs  Business Suite, Powered by SAP HANA: Delivering Real-time Business Value Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help Read More

The New Business of Business Leaders: Hiring and Onboarding


This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave.

business center smbs  New Business of Business Leaders: Hiring and Onboarding This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave. Read More

Buyer’s Guide to Business Phone Systems


Purchasing new business phones often coincides with a major change of direction at most companies. Choosing between a business Voice over Internet protocol (VOIP) system and other types of business phone systems often requires analysis of users’ needs and understanding of a company’s goals. Read here to know why expert business phone system buyers recommend focusing on four major areas of the decision-making process.

business center smbs  Guide to Business Phone Systems Purchasing new business phones often coincides with a major change of direction at most companies. Choosing between a business Voice over Internet protocol (VOIP) system and other types of business phone systems often requires analysis of users’ needs and understanding of a company’s goals. Read here to know why expert business phone system buyers recommend focusing on four major areas of the decision-making process. Read More

Using Data Analytics to Transform Your Business Processes and Your Business


Implementation of data-driven analytic platforms is quickly becoming the new business normal. New analytic tools are allowing organizations to improve the performance of routine tasks and procedures based on real-time, high-quality information, resulting in vastly improved operational and financial decision making. Dundas Data Visualization is a dashboard solution that can help your business increase compliance and improve efficiency by transforming raw data into visual information. Visualizing your organization’s data can give you a clearer understanding of what’s really happening in your organization, and help to identifying potential challenges. The adoption of Dundas Data Visualization dashboard solutions can help your business perform far above others in your field.

In this white paper, learn about what data analytics are, and how, in conjunction with up-to-the-minute information and access to great visualization tools, you can use them to your best business advantage. Dundas Data Visualization provides a detailed set of four key factors to help you develop better insight through advanced analytics: defining of business objectives, aligning stakeholders on business challenges, identifying meaningful metrics for better success, and putting insight to work by utilizing visual tools for more rapid understanding of concepts. Read tips on how to establish the definitions of success for your company through the development of a data discovery framework to harness the full potential of your data. Learn why it’s crucial to develop a system of support for and management of data analytics within your organization before adoption takes place, and why simply visualizing information can help with the adoption of new data analytics tools.

business center smbs  Analytics to Transform Your Business Processes and Your Business Implementation of data-driven analytic platforms is quickly becoming the new business normal. New analytic tools are allowing organizations to improve the performance of routine tasks and procedures based on real-time, high-quality information, resulting in vastly improved operational and financial decision making. Dundas Data Visualization is a dashboard solution that can help your business increase compliance and improve efficiency by Read More

Business Intelligence: the Definitive Guide for Midsize Organizations


Business intelligence (BI) tools are now affordable for midsize companies, and accessible to non-technical business users. Managers can use BI to analyze complex information and support their decision-making processes—combining data from many sources into an integrated, up-to-date view. Find out what midsize companies need to know to select the right BI product, the right BI vendor, and the right approach to BI.

business center smbs  Guide for Midsize Organizations Business intelligence (BI) tools are now affordable for midsize companies, and accessible to non-technical business users. Managers can use BI to analyze complex information and support their decision-making processes—combining data from many sources into an integrated, up-to-date view. Find out what midsize companies need to know to select the right BI product, the right BI vendor, and the right approach to BI. Read More

Top 10 Must-have Business Phone Features


Small Business or enterprise, some phone system features are must-haves. Not all phone systems are made equal. Some phone system features improve efficiency significantly and help prevent losing business due to business inaccessibility. Investing in these phone system features will ensure a competitive edge for any business. Our guide details top 10 phone system features, and explains why they are indispensible.

business center smbs  10 Must-have Business Phone Features Small Business or enterprise, some phone system features are must-haves. Not all phone systems are made equal. Some phone system features improve efficiency significantly and help prevent losing business due to business inaccessibility. Investing in these phone system features will ensure a competitive edge for any business. Our guide details top 10 phone system features, and explains why they are indispensible. Read More

2011 Trends Report: Business Intelligence (BI)


The current economic environment is marked by more frequent changes than in the past. It’s no wonder that more businesses are looking to business intelligence (BI) software to identify and analyze business data to speed responses to these changes. So, what changes are ahead for BI? In this guide, experts Bill Cabiro, David Crandall, Wayne Kernochan, Kirsty Lee, Clarice Lin and Shawn Rogers share their predictions for BI.

business center smbs  Trends Report: Business Intelligence (BI) The current economic environment is marked by more frequent changes than in the past. It’s no wonder that more businesses are looking to business intelligence (BI) software to identify and analyze business data to speed responses to these changes. So, what changes are ahead for BI? In this guide, experts Bill Cabiro, David Crandall, Wayne Kernochan, Kirsty Lee, Clarice Lin and Shawn Rogers share their predictions for BI. Read More