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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 business center smbs

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Infor—Putting Innovation at the Center of Business


Infor is one of the top-selling enterprise resource planning (ERP) software vendors worldwide, developing the next generation of business software. Find out how the vendor’s application-focused approach has supported the exponential growth and transformation of its product lineup into fully integrated, state-of-the-art technologies and a forward-thinking array of business applications with very specific strategic functionality.

business center smbs  at the Center of Business Infor is one of the top-selling enterprise resource planning (ERP) software vendors worldwide, developing the next generation of business software. Find out how the vendor’s application-focused approach has supported the exponential growth and transformation of its product lineup into fully integrated, state-of-the-art technologies and a forward-thinking array of business applications with very specific strategic functionality. Read More

When Small Business Packages Have Enterprise Appeal


As an APS-based business management system, NetSuite can effectively serve the needs of small medium businesses. Its integrated application uses three distinct building blocks: customer relationship management, back-office ERP and accounting, and a robust set of e-commerce applications.

business center smbs  aimed to deliver integrated business applications to help users make the move into an e-business environment. The NetSuite application was built from the ground up to be a hosted solution allowing SMBs to move IT complexity out of their resource-poor world and into the data center where it belongs. This combination of integrated products and software-as-a-service has made it easier and more affordable for companies to grow their businesses. Rather than trying to offer everything to everyone, the Read More

Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

business center smbs  automation | call center business | call center center | call center company | call center consulting | call center contact | call center equipment | call center helpdesk | call center inbound | call center industry | call center learning solutions | call center management | call center management solution | call center monitoring | call center operator | call center outbound | call center outsourcing | call center performance | call center phone solutions | call center products | call center recording Read More

Hosted Contact Center Solutions Comparison Guide


Hosted contact centers are viable options for small to midsize businesses wanting enterprise functionality, lower up-front costs, and ease of use.

This comparison guide lists the top 10 providers and highlights key features to look for when considering a hosted solution for your business call center.

business center smbs  hosted solution for your business call center. Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

business center smbs  Service Training Programs | Business Solutions | Improve Customer Satisfaction | Customer Service Surveys | Customer Loyalty Training | CRM Software | Improving Customer Satisfaction | Internet Use | Company Policy Email | Public Policy Center | Public Policy | Acceptable Use | Acceptable Internet Use | IT Security Policy | Internet Usage | Email Usage Policy | Customer Service Manager | Customer Service Skills | Customer Service Resume | Customer Service Training | Customer Service Department | Customer Read More

Business Process Analysis versus Business Process Management


Business process analysis (BPA) vendors are trying to enter the business process management (BPM) market by marketing themselves as BPM solutions. This article discusses the differences between BPA and BPM vendors, and examines the benefits of each.

business center smbs  Process Analysis versus Business Process Management Talking to end users reveals that there is confusion in the market regarding business process analysis (BPA) and business process management (BPM) suites. Vendors use the term BPM in a very broad way, but what are really the differences between BPA and BPM, and where does BPM come from? BPM in the Early Stages In the 1980s, organizations used business process redesign (BPR) to improve productivity, quality of service, and cost effectiveness by Read More

Transactional Data: Driving Real-Time Business


A global survey of IT leaders shows that most organizations find it challenging to convert high volumes of fresh transactional data into knowledge that business users can efficiently access, understand, and act on. SAP and HP are tackling this challenge head-on. Download this article to learn more.

business center smbs  Data: Driving Real-Time Business A global survey of IT leaders shows that most organizations find it challenging to convert high volumes of fresh transactional data into knowledge that business users can efficiently access, understand, and act on. SAP and HP are tackling this challenge head-on. Download this article to learn more. Read More

Debunking the Top Three Myths of Business Intelligence for Midsize Companies


There is a belief that midsize companies simply can’t afford, can’t handle, or can’t appreciate business intelligence (BI)—but that’s simply not true. Midsize companies can and do benefit from a variety of tools built specifically for the midsize market that are often easier, less expensive, and faster to adopt and use than the ones designed for giant enterprises. Learn the truth behind the top three myths about BI.

business center smbs  Top Three Myths of Business Intelligence for Midsize Companies There is a belief that midsize companies simply can’t afford, can’t handle, or can’t appreciate business intelligence (BI)—but that’s simply not true. Midsize companies can and do benefit from a variety of tools built specifically for the midsize market that are often easier, less expensive, and faster to adopt and use than the ones designed for giant enterprises. Learn the truth behind the top three myths about BI. Read More

SAP BusinessObjects Edge Business Intelligence: Business Performance Management Competitor Analysis Report


Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more.

business center smbs  BusinessObjects Edge Business Intelligence: Business Performance Management Competitor Analysis Report Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more. Read More

Is My Business Too Small for Business Intelligence (BI)?


Does business intelligence (BI) make sense for really small businesses? While BI solutions can surface and analyze business data, providing a competitive advantage for enterprises, this inquiry puts the spotlight on smaller businesses. But how does a small business deal with the costs associated with this kind of system? Learn why (and how) BI can be a smart choice for even the smallest business.

business center smbs  My Business Too Small for Business Intelligence (BI)? Does business intelligence (BI) make sense for really small businesses? While BI solutions can surface and analyze business data, providing a competitive advantage for enterprises, this inquiry puts the spotlight on smaller businesses. But how does a small business deal with the costs associated with this kind of system? Learn why (and how) BI can be a smart choice for even the smallest business. Read More

TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center


Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the two architectures, and illustrates the key drivers of both the capex and opex savings of the improved architecture.

business center smbs  Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the Read More

Advanced Business Analytics Enable Better Decisions in Banking


Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the banking industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a banking organization.

business center smbs  Business Analytics Enable Better Decisions in Banking Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the banking industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a banking organization. Read More

How SMEs Can Tap into Real-time Business Intelligence


Real-time business intelligence (BI) delivers information about business as it occurs. While traditional BI presents historical data for analysis, real-time BI compares current business events with historical patterns to automatically detect problems or opportunities. This paper explains how small and medium enterprises (SMEs) can establish a competitive advantage by tapping into the power of real-time BI.

business center smbs  Can Tap into Real-time Business Intelligence Real-time business intelligence (BI) delivers information about business as it occurs. While traditional BI presents historical data for analysis, real-time BI compares current business events with historical patterns to automatically detect problems or opportunities. This paper explains how small and medium enterprises (SMEs) can establish a competitive advantage by tapping into the power of real-time BI. Read More

Business Intelligence in SAP Environments


As a consequence of the acquisition of Business Objects, SAP has shifted its SAP business warehouse (BW) strategy to a more open data warehousing approach and is now focusing on the former Business Objects portfolio. This guide is designed to help existing SAP BW customers to plan to move to the new business intelligence (BI) environment, and outlines most important architecture options for a data warehouse strategy.

business center smbs  of the acquisition of Business Objects, SAP has shifted its SAP business warehouse (BW) strategy to a more open data warehousing approach and is now focusing on the former Business Objects portfolio. This guide is designed to help existing SAP BW customers to plan to move to the new business intelligence (BI) environment, and outlines most important architecture options for a data warehouse strategy. Read More

Creating Business Value through Location-based Intelligence


Despite growth in online and virtual commerce, a business transaction or event happens at some location. The growing volume of data can yield interesting and surprising insight in relation to the location of events, transactions, and behaviors, enabling informed business decisions for increased operational efficiencies, revenue growth, etc. Know the value of location within both operational and analytical applications.

business center smbs  Business Value through Location-based Intelligence Despite growth in online and virtual commerce, a business transaction or event happens at some location. The growing volume of data can yield interesting and surprising insight in relation to the location of events, transactions, and behaviors, enabling informed business decisions for increased operational efficiencies, revenue growth, etc. Know the value of location within both operational and analytical applications. Read More