X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 business applications manager crm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

Evaluate Now

Documents related to » business applications manager crm

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

business applications manager crm  Lately A ‘Still Nature’ Business Applications Scenery Microsoft Paints CRM Landscape On Lately A ''Still Nature'' Business Applications Scenery P.J. Jakovljevic - August 15, 2002 Event Summary On July 11, Microsoft Corporation (NASDAQ: MSFT), the largest software company in the world, fleshed out the contents of its recently pre-launched Microsoft Customer Relationship Management ( Microsoft CRM ) offerings for the mid-market, together with an indication of pricing. Earlier this year, the company Read More

CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

business applications manager crm  the automation of your business processes through which documents, information or tasks are passed from one participant to another according to a set of rules. . Top-tier hosted CRM applications are built around workflow, and optimized for your unique processes. As such, the right CRM application can dramatically improve efficiency and productivity and bring new levels of automation to sales, customer service and marketing operations. While Workflow is managed by software, it is more about technique than Read More

RTI's CRM Applications Rivals The Major League Providers


Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI’s Executive Vice President to discuss RTI’s flagship products CustomerFirst and SalesFirst.

business applications manager crm  the application to the business. That is exactly where large enterprises struggled with their CRM implementations and why the mid-market customers are so reluctant to CRM adoption. Under such perspective, RTI has made a real effort providing ease of customization down to the end-user''s level. Users may customize their views by selecting the fields to be displayed and to define the sort sequence for multiple items. A right mouse-click allows removing fields and changing labels down to the title. User Read More

Overcoming the Barriers of Stand-alone Business Applications


Small to medium businesses (SMBs) like yours are the lifeblood of the economy. However, you may feel you need an operational boost—one that transforms your enterprise into a customer-focused business with the ability for future growth. An integrated suite of applications can give your business processes the depth and flexibility to achieve what a collection of stand-alone applications cannot.

business applications manager crm  the Barriers of Stand-alone Business Applications Overcoming the Barriers of Stand-alone Business Applications If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. NetSuite is the industry''s first and only online business application that supports your entire company—from customer relationship management (CRM) to enterprise resource planning (ERP) to Web capabilities. Source : NetSuite Resources Related to Barriers of Stand-alone Read More

Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise


Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the automation of business processes. SAP is an established leader in addressing the needs of large enterprises. Building on that performance and identified best practices, SAP built and launched SAP Business One. SAP Business One was designed to offer small and medium businesses the same business streamlining and efficiencies at a scale and scope appropriate to their needs. IDC recently interviewed a number of companies that have successfully deployed SAP Business One. The purpose of our interviews was to determine what impact the software had on their productivity and cost reduction.

business applications manager crm  6.4 software applications. SAP Business One components address many of the software applications used by this market segment in a single offering. Industry standards are preferred over proprietary platforms by SMBs. SAP''s support of multiple server and desktop platforms will ensure and extend existing technology investments. Automation and integration of business processes have been instrumental in enabling enterprises to grow revenue while streamlining operations. The real challenge for every business, Read More

Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

business applications manager crm  of the box. Every business has special requirements and priorities that need to be supported by any CRM solution it uses. Even within individual modules, the top-ranked vendor may not necessarily be the right one for your organization''s needs. For example, Microsoft was the overall winner in Sales Force Automation, but as you can see in the chart below, each of the other two vendors placed first in one of two Sales Force Automation submodules. Specifically, Oncontact finished first in Opportunity Read More

SAP Business Suite, Powered by SAP HANA: Delivering Real-time Business Value


Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help create new business value.

business applications manager crm  Business Suite, Powered by SAP HANA: Delivering Real-time Business Value Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help Read More

W4 BUSINESS FIRST 8.5 for Business Process Management Certification Report


W4 BUSINESS FIRST 8.5 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

business applications manager crm  BUSINESS FIRST 8.5 for Business Process Management Certification Report W4 BUSINESS FIRST 8.5 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth Read More

ROI Case Study: IBM Business Analytics - Cincinnati Zoo


This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees.

business applications manager crm  Case Study: IBM Business Analytics - Cincinnati Zoo This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees. Read More

IBM Cognos Express: Integrated Business Intelligence and Performance Management for Your Midsize Business


Watch this brief overview of IBM Cognos Express, the integrated business intelligence and planning solution that's priced and packaged specifically to meet the needs of midsize organizations.

business applications manager crm  Cognos Express: Integrated Business Intelligence and Performance Management for Your Midsize Business Watch this brief overview of IBM Cognos Express, the integrated business intelligence and planning solution that''s priced and packaged specifically to meet the needs of midsize organizations. Read More

The New Business of Business Leaders: Hiring and Onboarding


This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave.

business applications manager crm  New Business of Business Leaders: Hiring and Onboarding This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave. Read More

Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center

business applications manager crm  21–40 sites Nature of business : Manufacturer (or producer) Total budget and total users : 101 to 200 users, total budget $75,000 to $100,000 Services included : Customization and integration as part of the implementation Number of employees : 201-500 employees Annual revenue : $50 - $200 million in revenues Functionality by industry : Contact management / Customer contract management / Customer reference / Customer service and support / E-mail marketing Localization : North America (Canada and the Read More

Extending Your SAP Applications to Better Manage Business Performance


IT professionals must fulfill a vast array of business user information needs in a fast-changing technical environment. To succeed, the technology companies choose must meet with a high rate of user adoption and satisfaction. Learn the challenges facing IT and find out how to provide users with the flexible, self-service business intelligence (BI) and planning capabilities that they need for performance management (PM).

business applications manager crm  Applications to Better Manage Business Performance IT professionals must fulfill a vast array of business user information needs in a fast-changing technical environment. To succeed, the technology companies choose must meet with a high rate of user adoption and satisfaction. Learn the challenges facing IT and find out how to provide users with the flexible, self-service business intelligence (BI) and planning capabilities that they need for performance management (PM). Read More