Home
 > search for

Featured Documents related to » building customer loyalty



ad
Get Top CRM Software Comparisons

Find the best CRM software solution for your business!

Use the software selection tool employed by IT professionals in thousands of selection projects per year. FREE software comparisons based on your organization's unique needs—quickly and easily!
Register to access your free comparison reports and more!

Country:

 Security code
Already have a TEC account? Sign in here.

Documents related to » building customer loyalty


Listen and Learn: Improving Operations by Using Customer Feedback
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

BUILDING CUSTOMER LOYALTY: Listen and Learn: Improving Operations by Using Customer Feedback Listen and Learn: Improving Operations by Using Customer Feedback Source: Mindshare Technologies Document Type: White Paper Description: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to
8/3/2009 3:22:00 PM

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

BUILDING CUSTOMER LOYALTY:
4/29/2005 9:33:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

BUILDING CUSTOMER LOYALTY: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Building Niches
A sampler of recent niche E-commerce websites.

BUILDING CUSTOMER LOYALTY: Building Niches Building Niches D. Geller - November 2, 1999 Read Comments Event Summary In the seventies, Americans would take foreign visitors to large supermarkets or department stores to give them a one stop encapsulation of American culture. These days, friends from overseas are more typically taken to visit Home Depot. So it s no surprise that independent E-commerce sites devoted to home building and improvement are starting to sprout. Two announced recently are buzzsaw.com and ourhouse.com.
11/2/1999

NRF 2013 Highlights: Technology Driving Customer-centric Retail
Today's always-on mobile and digital lifestyle has put consumers in the driver's seat. Customers are more empowered than ever before, with immediate access to up-to-date pricing and deep product information and peer reviews thanks to the latest smartphones and Internet-enabled devices. See how this has impacted the retail industry and how retailers are responding to get customers to buy into their products. Get the highlights from NRF 2013.

BUILDING CUSTOMER LOYALTY: omni-channel marketing, mobile commerce, customer-centric retail, clienteling, National retail federation, NRF, NRF 2013, m-commerce, e-commerce, socialnomics.
2/12/2013 4:18:00 PM

Is Fourth Shift Succeeding in Providing Complete Customer Care ?
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals to locate ideal trading partners, submit RFQs for new contracts, and receive the results of reverse auctions, all from their familiar Fourth Shift vendor operations, manufacturing planning and scheduling, and product definition screens. Earlier, on July 18, Fourth Shift Corporation reported a loss of $.37 per share for the second quarter ended June 30, 2000.

BUILDING CUSTOMER LOYALTY: Is Fourth Shift Succeeding in Providing Complete Customer Care ? Is Fourth Shift Succeeding in Providing Complete Customer Care ? P.J. Jakovljevic - August 14, 2000 Read Comments P.J. Jakovljevic - August 14, 2000 Event Summary According to a press release from July 25, Fourth Shift Corporation, a Minneapolis-based global application software vendor for small-to-medium enterprises (SME) and SupplierMarket.com, an Internet marketplace that provides mutual benefits to buyers and suppliers of manufactured
8/14/2000

Optimizing the Supply Chain and Increasing Customer Satisfaction
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

BUILDING CUSTOMER LOYALTY: Optimizing the Supply Chain and Increasing Customer Satisfaction Optimizing the Supply Chain and Increasing Customer Satisfaction Shockwave Flash plug-in is not installed or disabled. Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.   comments powered by Disqus
8/7/2007 9:06:00 AM

CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

BUILDING CUSTOMER LOYALTY: CRM and Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer Randy Garland - June 22, 2002 Read Comments R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can t work in a
6/22/2002

Picis: Building SAP Software into Acute Care Analytics
Picis is a global provider of innovative information solutions that enable rapid and sustained delivery of clinical, financial, and operational results in the high-acuity care (HAC) areas of more than 1,900 hospitals in 19 countries. Learn how the technology powering the company’s business activity monitoring and retrospective trending and analysis solutions are helping it deliver operational clarity to customers.

BUILDING CUSTOMER LOYALTY: Picis: Building SAP Software into Acute Care Analytics Picis: Building SAP Software into Acute Care Analytics Source: SAP Document Type: Case Study Description: Picis is a global provider of innovative information solutions that enable rapid and sustained delivery of clinical, financial, and operational results in the high-acuity care (HAC) areas of more than 1,900 hospitals in 19 countries. Learn how the technology powering the company’s business activity monitoring and retrospective trending and
11/29/2010 10:59:00 AM

The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

BUILDING CUSTOMER LOYALTY: The Customer as a Strategic Asset The Customer as a Strategic Asset Source: TeleTech Document Type: White Paper Description: Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the
3/19/2007 3:19:00 PM

Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues.

BUILDING CUSTOMER LOYALTY: Customer Experience Management: The Value of Moments of Truth Customer Experience Management: The Value of Moments of Truth Source: RightNow Technologies Document Type: White Paper Description: Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management
7/26/2006 3:38:00 PM


Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others