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Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

building customer loyalty  provides these guidelines for building an environment where a new contact center can thrive: Create a strategic plan for customer care. Define the customers and prospects the company will serve, determine how customers will make contact and most important; decide how the contact center's role meshes with marketing, outside sales, service, information systems, finance and other key functions. Build a culture of cooperation by aligning the contact center's goals and evaluation systems with those used Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » building customer loyalty


Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing

building customer loyalty  Customer Strategies Overview | Building Customer Strategy | Customer Management Assessment Tool | Innovative Customer Loyalty Strategies | CRM Customer Strategies | CRM Customer Strategy Reports | CRM Customer Strategies Customer Satisfaction | CRM Approach to Customer Strategy | CRM Customer Strategy Growing | CRM Customer Operations Strategies | CRM Effective Customer Strategies | CRM Residential Customer Strategies | CRM Customer Satisfaction Strategy | CRM Customer Strategy Consulting | CRM Customer Read More
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

building customer loyalty  Maximise Customer Profitability , Building Customer Relationships , Managing Customer Relationships , Data Mining Customer Relationships , Using Content to Grow Customer Relationships , Customer Satisfaction , Customer Relationships Strategic , Eazycustomer CRM Tool , Accelerating Customer Relationships , Using CRM and Relationship , New Math of Customer Relationships , Customer Relationship Management Definition , Profitable Customer Relationships , Mining Customer Relationship , Definition of Customer Read More
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

building customer loyalty  Operational Reality and ROI: Building the CRM Business Case . Glen Petersen can be reached at gpetersen@competitiveperformance.com Read More
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

building customer loyalty  the predictive modeling, the building of strategies, and the acting upon of the customer data, all under one roof. User Recommendations Retention Manager provides an easy-to-use interface including screens that walk managers through processes which is convenient feature for non-technical marketing managers. It is a great support and complement to marketing automation modules allowing marketers to base their decisions on business answers they always lack. The use of OLPP technology offers the possibility Read More
Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

building customer loyalty  to-back-office Integration: Improving Your Customer Life Cycle Management Front-to-Back-Office Integration: Improving Your Customer Life Cycle Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. For more than 30 years, companies that have joined the Sage family have assisted small and midsized businesses with a wide range of business management applications and services. Source : Sage Software Resources Related to Customer Read More
Building Niches
A sampler of recent niche E-commerce websites.

building customer loyalty  sites devoted to home building and improvement are starting to sprout. Two announced recently are buzzsaw.com and ourhouse.com. Buzzsaw.com is a portal site for people in the construction industry. It is a product of Autodesk, Inc., a well-known maker of computer-aided design software. According to the company, buzzsaw.com's total service offering is the only one to address all core functions of the fragmented building design and construction industry-design collaboration, construction administration, Read More
Building the Customer-centric Enterprise
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering

building customer loyalty  the Customer-centric Enterprise The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain. Read More
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

building customer loyalty  Profitability with Customer Intelligence If your front office isn't communicating effectively with your back office, chances are it's creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and unnecessary paperwork. Over the long term, this turns into Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

building customer loyalty  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More
Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating

building customer loyalty  BP Logix,document management,document management workflow,electronic document management,document management systems,document management solutions,document management solution,bpm solutions,document management software,bpm solution,bpm systems,bpm management,workflow management systems,workflow management,document management vendors Read More
Seven Steps to Building a High-Impact Learning Culture
Want to build a high-impact learning culture in your organization? This executive brief outlines the key steps in building an organizational culture that

building customer loyalty  Steps to Building a High-Impact Learning Culture Want to build a high-impact learning culture in your organization? This executive brief outlines the key steps in building an organizational culture that nurtures learning and helps employees live up to their fullest potential. Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

building customer loyalty  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

building customer loyalty  and Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the Read More
A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located

building customer loyalty  New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind? What do you think about when you think customer relationship management (CRM)? My bet is that you'll think that it's marketing, sales, and support functions, or a strategy that is designed to garner customer commitments of some sort, or an outlook and set of practices that will drive customer behaviors when it comes to product or services sales—and the words up-sell and cross-sell will be prominent Read More

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