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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 building business applications crm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

building business applications crm  solving the conundrum by building extensive data marts and data warehouses and by deploying analytical tools atop of these to provide the advantages of BI to their users, their smaller counterparts have been working around itwith more or less useful report writers, and that is going to change in the future. It does not take a genius to realize that over time and with these features in place, the Microsoft CRM product might appeal to the more sophisticated prospects as well, as it should offer better Read More

Enterprise Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations


Application vendors find themselves in a precarious situation where, concurrently with dismal revenue inflow, there is a need for bigger investment in the development of their products. Vendors unable to keep abreast of technology demands of a vertically focused solution that provides tangible returns in ever-smaller project chunks are in a danger of becoming has-beens.

building business applications crm  the future (see PeopleSoft Building Muscles To Overcome The Rough Patch ). Pure-Play SCM and CRM Providers Consequently, pure-play SCM and CRM vendors (e.g., i2 , Manugistcs , Logility , Siebel , Pivotal , Onyx , etc.) may become marginalized by increasingly strong SCM and CRM capabilities of ERP vendors. i2 Technologies i2''s ongoing languishing phase underscores just how difficult it is for best-of-breed vendors to survive without either a large roster of reference customers to rely on or a broader Read More

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery Part 2: Challenges and User Recommendations


Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with soul-searching dilemmas, possibly with more issues than it would wish to be handling at the moment.

building business applications crm  extensive customization, for example building workflow managed processes to align sales teams by territory, product line or campaign. Moreover, the enterprises that have integration needs outside of the Microsoft environment, have complex sales and call-center service business practices, or need advanced CRM functions such as product configuration, content management, personalization and relationship optimization, will have to look at more sophisticated offerings mentioned earlier. Moreover, due to the Read More

CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction


An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and declare success.

building business applications crm  Centric World and ROI: Building the CRM Business Case , on which this series of articles is based. He also offers a ROI calculator that helps companies build a business case for CRM. It is available at www.competitiveperformance.com . Petersen has a Bachelor''s and Master''s degree in Engineering, and an MBA from the University of Chicago. Read More

Business Intelligence: Actionable Insights for Business Decision Makers


Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they need new business intelligence (BI) tools that can integrate and analyze huge amounts of internal and external data. Learn how such tools can help your company understand customer needs, identify trends, and use the resulting lead time to seize opportunities.

building business applications crm  technologies are key to building a stable and efficient IT infrastructure that will help reduce operating expenses. This is achieved with energy efficient performance, quad-core architecture, server consolidation, virtualization and reliability features. Reliability: Intel-based servers are the foundation of a dependable IT infrastructure with built-in reliability features, uptime, virtualization and software optimization and enabling investment. Searches related to Actionable Insights for Business Read More

Business Objects Objects Again


In a repeat of the Brio lawsuit of 1999, Business Objects has now sued Cognos over a U.S. patent that Business Objects holds for a query technology. Cognos says the suit is “invalid and unenforceable”, but it cost Brio $10 million.

building business applications crm  Objects Objects Again Business Objects Objects Again M. Reed - May 30, 2000 Event Summary Software developer Cognos Inc. said on May 9 that it will fight vigorously a patent infringement lawsuit filed by arch-rival Business Objects SA, a suit that it says is without merit. Ottawa-based Cognos, one of the largest vendors of business intelligence software used to access and analyze corporate data, said the patent is invalid and unenforceable . I don''t consider this to be a huge concern, said Read More

Enterprise Service-oriented Architecture from a Business Perspective: Differentiate, Accelerate, and Simplify Your Business


To survive in today’s global marketplace, companies must develop a competitive advantage. Your business can thrive with the help of enterprise service-oriented architecture (SOA). With the ability to implement business strategies more quickly, this greater flexibility will help your new business processes and empower your information workers—giving your company long-term growth and an ongoing competitive advantage.

building business applications crm  Service-oriented Architecture from a Business Perspective: Differentiate, Accelerate, and Simplify Your Business To survive in today’s global marketplace, companies must develop a competitive advantage. Your business can thrive with the help of enterprise service-oriented architecture (SOA). With the ability to implement business strategies more quickly, this greater flexibility will help your new business processes and empower your information workers—giving your company long-term growth Read More

Business Process Analysis versus Business Process Management


Business process analysis (BPA) vendors are trying to enter the business process management (BPM) market by marketing themselves as BPM solutions. This article discusses the differences between BPA and BPM vendors, and examines the benefits of each.

building business applications crm  Process Analysis versus Business Process Management Talking to end users reveals that there is confusion in the market regarding business process analysis (BPA) and business process management (BPM) suites. Vendors use the term BPM in a very broad way, but what are really the differences between BPA and BPM, and where does BPM come from? BPM in the Early Stages In the 1980s, organizations used business process redesign (BPR) to improve productivity, quality of service, and cost effectiveness by mak Read More

Extending Your SAP Applications to Better Manage Business Performance


IT professionals must fulfill a vast array of business user information needs in a fast-changing technical environment. To succeed, the technology companies choose must meet with a high rate of user adoption and satisfaction. Learn the challenges facing IT and find out how to provide users with the flexible, self-service business intelligence (BI) and planning capabilities that they need for performance management (PM).

building business applications crm  Your SAP Applications to Better Manage Business Performance IT professionals must fulfill a vast array of business user information needs in a fast-changing technical environment. To succeed, the technology companies choose must meet with a high rate of user adoption and satisfaction. Learn the challenges facing IT and find out how to provide users with the flexible, self-service business intelligence (BI) and planning capabilities that they need for performance management (PM). Read More

Keeping Cash Flow in Focus While Driving Business Performance


One of the most basic business axioms, held dear by all firms but especially small companies, is that cash flow is king. Customer payments are essential for fueling all other business activity, from staff salaries, to raw materials, to rent. Growing firms need to be especially attentive to cash flow because sales increases typically require new investments associated with product or service production before payments are received. Learn more now.

building business applications crm  Cash Flow in Focus While Driving Business Performance One of the most basic business axioms, held dear by all firms but especially small companies, is that cash flow is king. Customer payments are essential for fueling all other business activity, from staff salaries, to raw materials, to rent. Growing firms need to be especially attentive to cash flow because sales increases typically require new investments associated with product or service production before payments are received. Learn more Read More

Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report


Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

building business applications crm  Adaptive BPM Suite 8.3 for Business Process Management Certification Report Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More

Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

building business applications crm   Read More

W4 BUSINESS FIRST 8.5 for Business Process Management Certification Report


W4 BUSINESS FIRST 8.5 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

building business applications crm  BUSINESS FIRST 8.5 for Business Process Management Certification Report W4 BUSINESS FIRST 8.5 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth Read More

The Five Styles of Business Intelligence: Industrial-strength Business Intelligence


If you’re not on top of the range of business intelligence (BI) functionality that has evolved over the past 15 years, this framework can help. There’s a fundamental shortcoming in most BI tools today, as a single architecture cannot support the full range of BI functionality—leading to excessive costs, delays, and user dissatisfaction. Learn about a solution that covers the five different styles of BI functionality.

building business applications crm  Five Styles of Business Intelligence: Industrial-strength Business Intelligence If you’re not on top of the range of business intelligence (BI) functionality that has evolved over the past 15 years, this framework can help. There’s a fundamental shortcoming in most BI tools today, as a single architecture cannot support the full range of BI functionality—leading to excessive costs, delays, and user dissatisfaction. Learn about a solution that covers the five different styles of BI functionality. Read More

Extending CRM Concepts in ERP Systems


If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the "CRM concept" really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know.

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