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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bsm new business service


The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

bsm new business service  volumetric data while the BSM solution translates this into actionable service events. For example, a retailer opens 50 new stores and uses FuegoBPM to define additional business processes. Based on the mapping of IT services to business processes, Centauri is able to determine the required service activity which is in turn passed to the IT provisioning interface for action. Although utility computing and its variant models are not mainstream technologies, this is clearly a direction for computing going

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Improving Business Efficiency with Digital Dashboards


As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.

bsm new business service  touting BSM solutions, their BSM solutions carry no real business value-BSM is just a new buzzword to describe existing products. This paper provides an overview of BSM for business people-to show how BSM can improve operational efficiency, reduce decision-making latency and reduce costs. Modern business is now so dependent on Information Technology (IT) that it could not happen without it. This immediately raises questions about accountability. Is the IT service provider accountable for this service, or Read More

Get More from Your IT Infrastructure


Find out in the white paper, unlock the hidden it opportunities in troubled economic times.

bsm new business service  use business service management (BSM) to unlock hidden IT opportunities in three main areas: IT process improvement, automation, and IT management. You'll also learn how the right IT investment can help you better manage IT costs; deliver a higher quality service; manage risk more effectively; deliver new services; and support existing services at a lower cost. Discover how your IT infrastructure can be the key to making your company more recession- proof today—and stronger , and more competitive when Read More

Business Intelligence: Driving Better Business Performance for Companies with Changing Needs


When it comes to acquiring business intelligence, small to medium-sized companies are often at a disadvantage. Compared to larger companies, they may lack the resources to process data and turn it into business insight, or their systems may not be able to keep pace with organizational growth. This can severely limit their ability to compete—and ultimately, to survive.

bsm new business service  available throughout an organization. BSM offers a clear base for performance control and a comprehensive way for companies to gain deeper contextual insight into the most important business drivers of their business This dedicated scorecard application is designed for defining, building, deploying and using scorecards and KPIs. With this application, users can consolidate data from a variety of sources. Business Scorecard Manager supports the task of linking defined strategies to specific measures and Read More

ROI Case Study: IBM Business Analytics - Cincinnati Zoo


This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees.

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Business Impact Management-Measuring the Financial and Business Impact from Process to Packet


There is a considerable need to understand how technical performance and the problems within the technical infrastructure impact the capabilities of the business itself. The majority of companies can only measure specific asset and application performance, whereas many issues within the infrastructure lie at the transport level, where packet switching can present both great opportunities and major issues.

bsm new business service   Read More

IBM Cognos Express: Integrated Business Intelligence and Performance Management for Your Midsize Business


Watch this brief overview of IBM Cognos Express, the integrated business intelligence and planning solution that's priced and packaged specifically to meet the needs of midsize organizations.

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Business Objects Objects Again


In a repeat of the Brio lawsuit of 1999, Business Objects has now sued Cognos over a U.S. patent that Business Objects holds for a query technology. Cognos says the suit is “invalid and unenforceable”, but it cost Brio $10 million.

bsm new business service  business objects,brio technology,cognos,Software developer Cognos,Business Objects SA,business intelligence software,cognos lawsuit,France-based Business Objects,Business Objects patent,business intelligence solutions Read More

Orchestrate Your Business with Integrated Business Planning


Learn how your company can reap the financial and competitive rewards of ibp in ibp: redesigning planning for a more dynamic business.

bsm new business service  orchestrate business integrated business planning,orchestrate,business,integrated,planning,business integrated business planning,orchestrate integrated planning,orchestrate business business planning,orchestrate business integrated business. Read More

Measuring the Business Value of IT


Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number of consistent, repeatable, and credible measurement methodologies that hold both business users and IT departments accountable. Compare four methodologies, and learn how adding one of them to your overall governance framework can improve your IT investment returns.

bsm new business service  the Business Value of IT Measuring the Business Value of IT If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Source : SAP Resources Related to Read More
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Oco On Demand Business Intelligence: Business Intelligence (BI) Competitor Analysis Report


This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis.

bsm new business service   Read More

Is My Business Too Small for Business Intelligence (BI)?


Does business intelligence (BI) make sense for really small businesses? While BI solutions can surface and analyze business data, providing a competitive advantage for enterprises, this inquiry puts the spotlight on smaller businesses. But how does a small business deal with the costs associated with this kind of system? Learn why (and how) BI can be a smart choice for even the smallest business.

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BOARD Certifies Its Unique Business Intelligence/Business Performance Application with TEC


BOARD International provides a unique application, comprising an original mix of business intelligence, business analytics, and enterprise performance management capabilities—all within a single platform. TEC BI Analyst Jorge García describes the originality and user benefits of the BOARD Management Intelligence Toolkit.

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

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Making Business Intelligence Easy: Collaborative Business Intelligence


The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform. Collaborative BI has been hailed by many as the answer to the persistent problem that, despite increasing amounts of money being spent on BI, many organizations are failing to utilize reporting and analytics effectively. Read this white paper to learn the essential features of a collaborative BI platform and how to enable collaborative BI in your organization.

bsm new business service  Business Intelligence Easy: Collaborative Business Intelligence The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform. Collaborative BI has been hailed by many as the answer to the persistent problem that, despite increasing amounts of money being spent on BI, many organizations are failing to utilize reporting and analytics effectively. Read this white paper to learn the essential features of a Read More