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Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » bsm local business service


Business Impact Management-Measuring the Financial and Business Impact from Process to Packet
There is a considerable need to understand how technical performance and the problems within the technical infrastructure impact the capabilities of the

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BOARD Certifies Its Unique Business Intelligence/Business Performance Application with TEC
BOARD International provides a unique application, comprising an original mix of business intelligence, business analytics, and enterprise performance

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Business Process Overview: Business Intelligence
Increased global competition, pricing pressure, and the need to rationalize resources have made business and operational measurement vital on all organizational

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Debunking the Top Three Myths of Business Intelligence for Midsize Companies
There is a belief that midsize companies simply can’t afford, can’t handle, or can’t appreciate business intelligence (BI)—but that’s simply not true. Midsize

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W4 BUSINESS FIRST 8.5 for Business Process Management Certification Report
W4 BUSINESS FIRST 8.5 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP

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Business Intelligence for the Small to Medium Sized Business (SMB)
The analytical capability once reserved for large enterprises has now permeated the world of small to medium businesses (SMBs), providing visibility into what

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

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SAPinsider Special Report: Best-in-Class BI Service and Solution Providers
SAP and its partners have introduced a wave of new business intelligence (BI) analytics solutions that are bringing together transactional and enterprise data

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Oco On Demand Business Intelligence: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

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Business Objects Objects Again
In a repeat of the Brio lawsuit of 1999, Business Objects has now sued Cognos over a U.S. patent that Business Objects holds for a query technology. Cognos

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ROI Case Study: IBM Business Analytics - Cincinnati Zoo
This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The

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Measuring the Business Value of IT
Many organizations do a poor job of measuring the business value of their IT investments. Simple financial metrics are not good enough. But there are a number

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Business Intelligence in SAP Environments
As a consequence of the acquisition of Business Objects, SAP has shifted its SAP business warehouse (BW) strategy to a more open data warehousing approach and

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Mobile Business Intelligence (BI)-The Importance of On-the-Move Business Clarity and Agility
Today’s employees expect to have access to business data in a single mobile device with intuitive tools to quickly perform tasks. If enterprises wish to provide

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