TEC senior analyst P.J. Jakovljevic attended the KANA Connect conference, and reports on the company's recent acquisition by Verint, with an in-depth look at what the combined companies will be able to offer to customers in terms of customer service and workforce management.
branch office optimization solution
, a retail bank branch WFM software provider Prior to paying a hefty price for KANA, Verint’s largest acquisition was of Witness Systems, Inc. in 2007, which strengthened Verint’s position in the enterprise WFO market, where it now competes with NICE Systems, Kronos, inContact , and others. Other acquisitions included Exametric, Demos Software, Blue Pumpkin, Vovici, and Victrio , among many others. The Iontas acquisition brought desktop analytics solutions, with the goal of better understanding