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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 blackberry enterprise service 10


Migrating to BlackBerry 10: 10 Tips for IT
BlackBerry® Enterprise Service 10 is a next-generation enterprise mobility management (EMM) platform for all your organization’s devices, including BlackBerry

blackberry enterprise service 10  overview for migrating to BlackBerry Enterprise Service 10. You’ll get 10 tips that will help your information technology (IT) department migrate to BlackBerry 10.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Documents related to » blackberry enterprise service 10

Thinking Radically: Interview with Transpara’s Michael Saucier and Robert Hylton


It appears that many organizations are rapidly adopting mobile business intelligence (BI), and the technology promises to become a natural component of every BI application in the near future. And this has only been made possible by the hard work of number of software companies over the past several years in establishing the foundation, changing mindsets, and applying new mobile-based techniques

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CRM for Manufacturing vs. Regular CRM


A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with

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BlackBerry’s Survival Strategy—Enterprise Mobility


At long last, there seems to be some clarity and plausible strategy at the protractedly plagued BlackBerry. The company’s new chairman and interim chief executive officer (CEO) John Chen, the erstwhile CEO of mobility stalwart Sybase (now owned by SAP), recently published an open letter stating that the company is going back to its heritage and roots—“delivering enterprise-grade, end-to-end mobile solutions.” The letter came shortly after he carried out a major executive shakeup.

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Upland Software Announces Release of Tenrox 2013 R2


The latest release of the Tenrox solution for professional services automation (PSA), Tenrox 2013 R2 was announced by Upload Software. Tenrox is the only workflow-driven cloud PSA solution available for services organizations, and it is part of the broader portfolio of cloud-based enterprise software solutions for project, portfolio, and work management. Through acquisitions, Upland now has an

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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5 Key Steps to Make Field Service Profitable


Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

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Securing the Enterprise


Organizations of all sizes can benefit from instant mobile access to communications. It is important that these benefits not be undermined by an overly restrictive attitude to security. The best way to minimize the risks is to take proactive steps to manage mobile security challenges. That way, organizations can continue to be secure, while taking full advantage of mobile technology.

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The Mobile Enterprise


Enterprises worldwide are realizing that mobile solutions can deliver great improvements in business performance. Successful organizations understand that mobile applications create fundamental value in key business processes, as well as the potential for improved customer satisfaction and increased revenue. Do how do you get from here to there? Don’t miss our four-point deployment checklist for success.

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SAP Field Service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

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