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Documents related to » billing service providers oss


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

BILLING SERVICE PROVIDERS OSS: milestone and/or risk adjusted billing will help ensure timely collections for productized projects that are delivered. Predetermined project plans and/or generic methodologies stored in either a database or MS Project templates can be used to establish credibility and improve repeatability when they are actually used as first draft client project plans. Further, if time and expenses can be tracked to project sub-codes that are linked to standard methodology, then data can be used to evaluate accuracy of
5/16/2005 12:00:00 AM

Magic Quadrant for B2B Gateway Providers
Magic Quadrant for B2B Gateway Providers. Download Free IT Analysis Reports Linked To B2B Gateway Providers. Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional differences—including product maturity, service-oriented architecture (SOA) enablement, architectural coherence, and community management—among competing solutions. Find out who the leaders, challengers, visionaries, and niche players are in the B2B gateway market.

BILLING SERVICE PROVIDERS OSS: Magic Quadrant for B2B Gateway Providers Magic Quadrant for B2B Gateway Providers Source: Sterling Commerce, an AT&T company Document Type: White Paper Description: Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional differences—including product maturity, service-oriented architecture (SOA) enablement, architectural coherence, and community management—among competing solutions. Find out who the
11/4/2008 10:50:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

BILLING SERVICE PROVIDERS OSS: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

BILLING SERVICE PROVIDERS OSS: Effective Relationships with Service Providers Effective Relationships with Service Providers Source: Encompass Solutions, Inc. Document Type: White Paper Description: The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen. Can the appropriate skills be found at an acceptable cost? is the first question. Indeed, defining your service needs, and then developing and maintaining a
9/23/2005 2:27:00 PM

How One Provider s Solution Covers the Bases of Price Optimization and Management
What are the solutions that enable Zilliant's customers to gain a better understanding of their markets' price response and translate this into more profitable pricing? Zilliant Precision Pricing Suite encompasses distinct solutions geared for each step of the pricing process.

BILLING SERVICE PROVIDERS OSS: data-driven price management, price management software, price optimization, price segmentation, pricing science, enterprise resource planning, ERP, customer relationship management, CRM, business-to-business, B2B, four sales phases, price analysis, price setting, hypertext markup language, HTML, targeted reports, analytics dashboards, service-oriented architecture, SOA, data warehouses, key performance indicator, KPI, online analytical processing, OLAP, scorecards, operational research, OR, bui.
6/11/2007

When Provider s Value Is Not In Synch With Customer s Value
Embedded knowledge exists in the supply chain to understand and unlock customer value. Integrating the chain is crucial to aligning the goals of customers and provider.

BILLING SERVICE PROVIDERS OSS: When Provider s Value Is Not In Synch With Customer s Value When Provider s Value Is Not In Synch With Customer s Value Ann Grackin - November 2, 2004 Read Comments Introduction It may seem obvious to all of us, but the fundamental process by which technology and equipment firms engage with clients have somewhat opposing processes and needs. Modern service best practices attempt to harmonize these goals. On October 20th, I attended the annual Stanford/Wharton Service Supply Chain Forum. At the outset,
11/2/2004

Transforming Your Software Product into a Service
There is a high demand for economical and efficient enterprise applications. The Internet and open source software are creating opportunities for software vendors to deliver their software as a service. By transforming your own applications, you give your clients access to your solutions on the Web, on a per-use, per-project, or subscription basis—giving them the inexpensive, accessible service they want.

BILLING SERVICE PROVIDERS OSS: Transforming Your Software Product into a Service Transforming Your Software Product into a Service Source: OpSource Document Type: White Paper Description: There is a high demand for economical and efficient enterprise applications. The Internet and open source software are creating opportunities for software vendors to deliver their software as a service. By transforming your own applications, you give your clients access to your solutions on the Web, on a per-use, per-project, or subscription
8/24/2007 4:15:00 PM

Small Business VoIP Service Providers Buyer’s Guide
Browse small business voice over internet protocole (VoIP) service providers buyer's guide. Read free IT reports linked to on-premise services. Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of features, and the level of service included in their VoIP plans. Does your provider offer remote office features? Fax support? E-911? And do you need a hosted or an on-premise service? Before you sign the contract, there are a few things you ought to know.

BILLING SERVICE PROVIDERS OSS: Small Business VoIP Service Providers Buyer’s Guide Small Business VoIP Service Providers Buyer’s Guide Source: VoIP-News Document Type: Checklist/Guide Description: Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of features, and the level of service included in their VoIP plans. Does your provider offer remote office features? Fax support? E-911? And do you need a hosted or an on-premise
10/26/2007 4:53:00 PM

Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

BILLING SERVICE PROVIDERS OSS: Generating Revenue from Service Generating Revenue from Service Steve Downton - July 10, 2003 Read Comments Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of
7/10/2003

Will Servigistics Click on More Service Cylinders? – Part 1 » The TEC Blog
Will Servigistics Click on More Service Cylinders? – Part 1 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

BILLING SERVICE PROVIDERS OSS: channel management, click commerce, CRM, dcm, emptoris, marlin equity, prm, SCM, service netwrok solutions, servigistics, sns, ssm, strategic service management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-07-2009

IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives.

BILLING SERVICE PROVIDERS OSS: IT Service Management Metrics that Matter IT Service Management Metrics that Matter Source: Tripwire, Inc Document Type: White Paper Description: Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve
3/4/2008 11:28:00 AM


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