Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent.
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labor and materials for billing. SPATCO also uses SAP Service Management to review site and equipment histories, as well as track the profitability of individual service vans. “mySAP All-in-One closed any holes that we had from a serviceissue perspective,” Tew says. “We have always been customer-driven, but this has given us the tools we need to improve.” Charlie Tew, CEO of SPATCO That improvement extends to overall operations, where SPATCO uses their mySAP All-in-One solution to integrate