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Documents related to » bi professional account management


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

bi professional account management  Online Account Management | BI Professional Account Management | BI Sales Account Management | BI Server Account Management | BI Strategic Account Management | BI Strategic Account Management Association | BI Strategic Account Manager | BI System Account Management | BI Technical Account Management | BI Total Account Management | BI Trial Accounts Management | BI Wireless Account Management | CTQ Account Management | CTQ Account Management Agreement | CTQ Account Management Application | CTQ Account Read More
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

bi professional account management  to adopt the Microsoft BI tools that come as core infrastructure with Microsoft SQL Server , and Consona CRM is in the process of developing similar functionality for the Microsoft stack. As indicated before, Consona CM/former Onyx software runs on a modern application server and uses a standards-based and service-oriented approach that enables customers to fairly quickly and easily link their core back-office, legacy applications with the Consona CM applications. In summary, by leveraging analytics, Read More
Microsoft''s Dynamic New Approach to Professional Services Automation
In the short term, Microsoft Dynamics SL will likely follow the professional services automation (PSA) trend of extending functionality to the Web. In the long

bi professional account management  and expenses relevant to billable projects. In comparison to other PSA solutions, Microsoft Dynamics SL provides above average resource utilization, contract management, and project control capabilities. Field Service This module streamlines service delivery and all related activities. For professional services organizations (PSO), Microsoft Dynamics SL provides additional functionality, such as managing equipment maintenance, service level agreements (SLA), flat pricing functionality, and service Read More
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

bi professional account management  of project costing and billing with accounting is necessary to provide the integrated solution that PSOs need. CRM. This is extensively employed by professional services firms. Service organizations require complete customer support, demand management, and pipeline and opportunity management capabilities to capture and analyze client and contract details prior to a project engagement. CRM functionality also allows organizations to prioritize opportunities and to forecast pipelines. Knowledge management . Read More
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

bi professional account management  clock and WFM markets, big competitors have lost interest and/or the expertise. Without specialized expertise, these vendors see their WFM win rates shrink and their marketing budgets get slashed, with headcount cuts likely to follow suit. Kronos still faces tough competition in the retail and health care sectors. Kronos is a very good company and a fierce competitor if it is a straight T&A or WFM deal, particularly in health care, manufacturing, and retail. Kronos seems to be benefiting from the high Read More
Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

bi professional account management  Management Framework for Mobile Workforce Management and Field Service Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization. Read More
Facilities Management is Moving Forward with Technology
Information is one of the most valuable resources for facilities management departments, so it’s essential to have a process that lets you achieve full value

bi professional account management  important advances since the birth of facilities management, we need to understand what FM software can do for us and identify the right CAFM system for our needs. Information is critical but you need to go the right way about using it!! Paper systems and spreadsheet management with volume and CAFM can lead to frustration whenever deployed in haste.. CAFM applications help plan, monitor and manage property, space and assets, streamline the management and planned maintenance of buildings and services, Read More
Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

bi professional account management  Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue. Read More
Campus Management
Clients benefiting from Campus Management Corp@ services and solutions represent a rich diversity of colleges and universities, each with its own unique

bi professional account management   Read More
Oil and Gas: Upstream Data and Information Management Survey
Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of

bi professional account management  and Gas: Upstream Data and Information Management Survey Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of these information systems is not simply a case of keeping the systems running and providing suitable backup mechanisms. It also includes the adoption of professional data management practices. Download this report to learn about effective practices for addressing data management challenges. BEG Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

bi professional account management  improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable companies to perform the following: 1) target their online information to reflect what is most likely to interest customers, and 2) maintain online forums where customers can share Read More
More Than
“Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that a company does not want to lose, while the majority of the company’s

bi professional account management  talent management, TEC 2014 HCM Buyer''s Guide for Medium and Large Enterprises, workforce management, human resources, HR, employee motivation, employee ROI Read More
Bizagi BPM Suite 9.1 Business Process Management Product Certification Report
Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC''s BPM Evaluation Center. The

bi professional account management  BPM Suite 9.1 Business Process Management Product Certification Report Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC''s BPM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for this BPM product''s highlights, competitive analysis, product analysis, and in-depth BPM analyst Read More
Mobile BI: Features, Challenges, and Opportunities
What does your organization need to consider when adopting a mobile business intelligence (BI) or business analytics strategy? What are the enablers, challenges

bi professional account management  opportunities of a mobile BI strategy implementation? In this report, we explore considerations for deploying a mobile BI solution, how to leverage this type of platform to best advantage, and why a mobile BI/analytics solution can be a valuable asset for your company. Read More

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